I have stayed here previously, and was pleased, but much had changed. My reservation had not been recorded and I had to go on-line to 'prove' that it had been made, the rates quoted were not honoured, the only clerk there was rude, obstreperous, negative, and arrogant. Personnel represent the company and in this case it was most unacceptable!
In addition, although the hotel location can only be accessed by car, and is situated on a huge parking lot off the autoroute, 'guests' are now charged 10 Euros per day for the privilege of giving this establishment business. When I protested this fact this was not in the description nor in the quoted rates, I was answered 'It did not say there was no fee and if I did not like it I could go elsewhere'. That was the best advise given at this establishment!
I had recommended this hotel previously to patients I had sent for treatment at nearby UZ Gent Hospital. Never again.More
- Free Wifi
- Free Parking