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“A good stay”

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Holiday Inn Gent Expo
Ranked #19 of 38 Hotels in Ghent
Reviewed 3 May 2012

We (2 adults and 2 children) stayed in the hotels for 2 nights visiting Brugge and Gent. The hotel is located inext to IKEA. The road around the area is quite confusing and it took some time to get use to by car.

The hotel is fine. The room is clean, though a bit tight for 4 of us. The breakfast was very good and staff are friendly and efficient.

We would stay there again.

  • Stayed: April 2012, travelled with family
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Thank J_in_Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 7 May 2012

Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

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302 - 308 of 653 reviews

Reviewed 1 April 2012

From the moment of arrival on the waste ground that the hotel has the nerve to call a carpark and charge for its use the overall impression is poor.

The hotel reception staff are polite and the reception and restaurant/bar area look wonderful - they are the best bit of the hotel.

Now go to the rooms which seem dark, and dated. I'm not sure if they are in need of refurbishment or that they have been poorly refurbished.

The fitness centre is less than I'd expect from a holiday inn.

All of the above do not destroy the visitor experience, sadly the things that do are the abysmal service in the restaurant and bar.

Enter the bar and restaurant area in the evening and you enter a world where customer service is an alien concept. Although bar meals are shown on the bar menu in the bar - the staff will not serve them in the bar and demand that guests go into the restaurant, even if the customer is working on their laptop or has a lot of bags. Apparently they are busy when they have more than 12 customers in the restaurant/bar.

The best part of the evening was leaving the ignorance of the staff in the bar and returning to the room. The best part of the stay was leaving the hotel on the last morning.

On a positive side, the breakfast hot and cold buffet was varied and excellent, but would have to be one of the best on the planet to compensate for all the other faults of ths hotel.

If I had read the tripadvisor reviews first I would have seen that poor service is highlighted on many of them, it is disappointing that this seems to re-occur on many reviews.

If you are going to the Expo, this hotel makes sense for you, but don't expect too much. It's not a hotel I would recommend to any friend or coworker, and one that I hope I never have to stay at again.

Stayed: March 2012
1  Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 12 April 2012

Dear Guest
Many thanks for your feedback on our hotel. We do apologize for the inconvenience you experienced during your stay. We can assure you that this was not our standard service level and we sincerely regret what happened. We take your comment very serious and we took all necessary steps to avoid those inconveniences in the future. We can assure that meals from the bar menu are available in the bar, even during dinner time. On behalf of the entire team of Holiday Inn Gent Expo, we look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

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Reviewed 19 March 2012

For - standard Holiday Inn offering. Modern decent size comfortable rooms. Good location as dead easy to access Station and Ghent centre via tram

Against - major function, of which we had no warning, closed restaurant so very limited range of food. We ate out! Surly staff on reception charged 5E City Tax as an extra - again no notice. Chambermaid entered our room on Sunday morning at 09.15 after the briefest knock. We were still in bed!

So some good some bad we may have been unlucky.

.

  • Stayed: March 2012, travelled as a couple
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Thank MorganEYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 20 March 2012

Dear Guest
I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. The tram next to the hotel offers you a very easy access into the city centre in only 10 min: no parking trouble anymore. The city tax is obliged by law and every hotel of Gent must charge this fee to his guests. This is the case in most of the European cities. That evening our restaurant exceptionally had a limited choice because of a very big event taking place. On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2012

We stayed here during the Gentse Festen and it was a great choice. It was far from the "madness" in the city but close enough to reach by tram.

During the festival there are trams all day and at 1 am they were leaving every 2-3 mins. It takes about 15 mins to reach the center of Ghent and the area is very nice and quiet.

The staff of the hotel was always helpful.
The room was big and the bed was very comfortable.
A great place to stay. As a bonus you could see wild rabbits outside the window :)

  • Stayed: July 2011, travelled as a couple
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3  Thank marcelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 27 February 2012

Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. Holiday Inn Gent Expo is the ideally location for a quiet stay during the festivals in the city centre.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

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Reviewed 21 February 2012

I stayed on business for 2 nights and appreciated everything about the place. Clearly it's a purpose built, functional hotel that sees a lot of traffic, so it wasn't quite perfect in every way eg bathroom a bit worn. That said it's an easy tram ride to town and all the things that matter were very good - the beds, the heating, the soundproofing, the breakfast. The cost of the car parking looks a bit steep though (I was on a coach) and there is no other choice locally so the value for money is tempered somewhat. I have no sympathy for the person who only discovered the expo/IKEA when they got there and then moaned about it, any research would have told them its location! This hotel is doing well and I would stay there again.

  • Stayed: February 2012, travelled on business
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1  Thank JonnyT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 27 February 2012

Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

this was our fourth stay at this hotel and every time we have stayed here we enjoyed it.the staff speak english very well and the resraurant even though not cheap serves up good food.the rooms are very modern and very clean with tea and coffee making facilities and multi channel t.v.couldnot fault this hotel and will stay here next time we are in ghent

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  • Stayed: February 2012, travelled as a couple
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1  Thank tonyXchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 27 February 2012

Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2012

Very good hotel outskirted from the city of Gent but actually only 20mn tram from the City-centre.
Good property, good bedding, excellent breakfast.
The staff is very helpful.
This hotel is a good hotel part of chain for standard quality and OK for Business and Leisure.
You won't be disappointed.

  • Stayed: February 2012, travelled on business
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1  Thank Eva N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 27 February 2012

Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. The tram next door the hotel offers you a very easy access into the city centre in only 10 min: no parking trouble any more.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Gent Expo

Address: Maaltekouter 3, Ghent 9051, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Ghent
#9 Family Hotel in Ghent
Price Range: £59 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Gent Expo 4*
Number of rooms: 169
Official Description (provided by the hotel):
FREE USE OF BROADBAND INTERNET IN THE ENTIRE HOTEL!Holiday Inn Gent Expo is a 4-star hotel with an entirely refurbished Atrium which is ideally situated at the crossing of the major European motorway junction (E40-E17-A17) at exit 14 - Expo and next to Flanders Expo and IKEA Gent. Furthermore hotel Holiday Inn Ghent Expo is connected with the historic city centre of Ghent: the tram stop is located at 100 metres from the hotel with a link of every 10 minutes to the city centre. This Holiday Inn hotel in Ghent is centrally located for business as well as for tourists exploring Flanders. All 169 comfortable spacious hotel rooms have double glazed windows and are air-conditioned, equipped with minibar, LCD flatscreen TV and coffee & tea making facilities. The eye-catching Atrium, under a huge glass roof and glazed elevators, is the heart of the hotel. Here you will find our trendy Atrium Restaurant with a unique design. The cuisine is contemporary, associating light and refined meals with inventive Belgian flavours. The Lounge Wine Bar is the meeting point in the surroundings. The atrium, bar, lobby and meeting rooms offer free wireless high speed Internet (WIFI)! Looking for a meeting place in Gent? Holiday Inn hotel Ghent offers 9 meeting rooms with natural daylight. ... more   less 
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Also Known As:
Holiday Inn Gent Expo Hotel Ghent
Holiday Inn Ghent
Ghent Holiday Inn

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