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“Nice” 3 of 5 bubbles
Review of Holiday Inn Gent Expo

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Holiday Inn Gent Expo
Ranked #16 of 37 Hotels in Ghent
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice”
3 of 5 bubbles Reviewed 29 May 2012

Everything is nice, but with cleaning seem little difficulties.

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zekia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 1 June 2012
Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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599 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
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Sydney, Australia
Level Contributor
123 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 5 May 2012

The room we stayed in was nice. The breakfast was GREAT! The hotel is 20mins tram ride away from city centre. There is an IKEA opposite the hotel. We had dinner in city centre. Ghent is so beautiful!! The hotel has its own parking, you need to pay a fee.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Suli_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 7 May 2012
Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. The tram next door the hotel offers you a very easy access into the city centre: no parking trouble any more.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oz In Rome
Level Contributor
128 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 3 May 2012

We (2 adults and 2 children) stayed in the hotels for 2 nights visiting Brugge and Gent. The hotel is located inext to IKEA. The road around the area is quite confusing and it took some time to get use to by car.

The hotel is fine. The room is clean, though a bit tight for 4 of us. The breakfast was very good and staff are friendly and efficient.

We would stay there again.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J_in_Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 7 May 2012
Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
238 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed 1 April 2012 via mobile

From the moment of arrival on the waste ground that the hotel has the nerve to call a carpark and charge for its use the overall impression is poor.

The hotel reception staff are polite and the reception and restaurant/bar area look wonderful - they are the best bit of the hotel.

Now go to the rooms which seem dark, and dated. I'm not sure if they are in need of refurbishment or that they have been poorly refurbished.

The fitness centre is less than I'd expect from a holiday inn.

All of the above do not destroy the visitor experience, sadly the things that do are the abysmal service in the restaurant and bar.

Enter the bar and restaurant area in the evening and you enter a world where customer service is an alien concept. Although bar meals are shown on the bar menu in the bar - the staff will not serve them in the bar and demand that guests go into the restaurant, even if the customer is working on their laptop or has a lot of bags. Apparently they are busy when they have more than 12 customers in the restaurant/bar.

The best part of the evening was leaving the ignorance of the staff in the bar and returning to the room. The best part of the stay was leaving the hotel on the last morning.

On a positive side, the breakfast hot and cold buffet was varied and excellent, but would have to be one of the best on the planet to compensate for all the other faults of ths hotel.

If I had read the tripadvisor reviews first I would have seen that poor service is highlighted on many of them, it is disappointing that this seems to re-occur on many reviews.

If you are going to the Expo, this hotel makes sense for you, but don't expect too much. It's not a hotel I would recommend to any friend or coworker, and one that I hope I never have to stay at again.

Stayed March 2012
Helpful?
1 Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 12 April 2012
Dear Guest
Many thanks for your feedback on our hotel. We do apologize for the inconvenience you experienced during your stay. We can assure you that this was not our standard service level and we sincerely regret what happened. We take your comment very serious and we took all necessary steps to avoid those inconveniences in the future. We can assure that meals from the bar menu are available in the bar, even during dinner time. On behalf of the entire team of Holiday Inn Gent Expo, we look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ghent hotels

York, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 19 March 2012

For - standard Holiday Inn offering. Modern decent size comfortable rooms. Good location as dead easy to access Station and Ghent centre via tram

Against - major function, of which we had no warning, closed restaurant so very limited range of food. We ate out! Surly staff on reception charged 5E City Tax as an extra - again no notice. Chambermaid entered our room on Sunday morning at 09.15 after the briefest knock. We were still in bed!

So some good some bad we may have been unlucky.

.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MorganEYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 20 March 2012
Dear Guest
I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. The tram next to the hotel offers you a very easy access into the city centre in only 10 min: no parking trouble anymore. The city tax is obliged by law and every hotel of Gent must charge this fee to his guests. This is the case in most of the European cities. That evening our restaurant exceptionally had a limited choice because of a very big event taking place. On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

We stayed here during the Gentse Festen and it was a great choice. It was far from the "madness" in the city but close enough to reach by tram.

During the festival there are trams all day and at 1 am they were leaving every 2-3 mins. It takes about 15 mins to reach the center of Ghent and the area is very nice and quiet.

The staff of the hotel was always helpful.
The room was big and the bed was very comfortable.
A great place to stay. As a bonus you could see wild rabbits outside the window :)

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank marcelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 27 February 2012
Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team. Holiday Inn Gent Expo is the ideally location for a quiet stay during the festivals in the city centre.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

I stayed on business for 2 nights and appreciated everything about the place. Clearly it's a purpose built, functional hotel that sees a lot of traffic, so it wasn't quite perfect in every way eg bathroom a bit worn. That said it's an easy tram ride to town and all the things that matter were very good - the beds, the heating, the soundproofing, the breakfast. The cost of the car parking looks a bit steep though (I was on a coach) and there is no other choice locally so the value for money is tempered somewhat. I have no sympathy for the person who only discovered the expo/IKEA when they got there and then moaned about it, any research would have told them its location! This hotel is doing well and I would stay there again.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JonnyT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 27 February 2012
Dear Guest
Many thanks for your kind feedback on our hotel. I am happy to read that you enjoyed your stay with us and that you were pleased with the services offered by our team.
On behalf of the team of Holiday Inn Gent Expo, I look forward to welcoming you back to our hotel.
Yours sincerely
HOLIDAY INN GENT EXPO
Thomas Van Parijs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Gent Expo

Property: Holiday Inn Gent Expo
Address: Maaltekouter 3, Ghent 9051, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Ghent
#9 Family Hotel in Ghent
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Gent Expo 4*
Number of rooms: 169
Official Description (provided by the hotel):
FREE USE OF BROADBAND INTERNET IN THE ENTIRE HOTEL!Holiday Inn Gent Expo is a 4-star hotel with an entirely refurbished Atrium which is ideally situated at the crossing of the major European motorway junction (E40-E17-A17) at exit 14 - Expo and next to Flanders Expo and IKEA Gent. Furthermore hotel Holiday Inn Ghent Expo is connected with the historic city centre of Ghent: the tram stop is located at 100 metres from the hotel with a link of every 10 minutes to the city centre. This Holiday Inn hotel in Ghent is centrally located for business as well as for tourists exploring Flanders. All 169 comfortable spacious hotel rooms have double glazed windows and are air-conditioned, equipped with minibar, LCD flatscreen TV and coffee & tea making facilities. The eye-catching Atrium, under a huge glass roof and glazed elevators, is the heart of the hotel. Here you will find our trendy Atrium Restaurant with a unique design. The cuisine is contemporary, associating light and refined meals with inventive Belgian flavours. The Lounge Wine Bar is the meeting point in the surroundings. The atrium, bar, lobby and meeting rooms offer free wireless high speed Internet (WIFI)! Looking for a meeting place in Gent? Holiday Inn hotel Ghent offers 9 meeting rooms with natural daylight. ... more   less 
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Also Known As:
Holiday Inn Gent Expo Hotel Ghent
Holiday Inn Ghent
Ghent Holiday Inn

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