The reviews had told us that the hotel was on the outskirts of Gent, it was like staying at the NEC near Birmingham as it is the Expo hotel. We also knew it might be hard to find, it was and even after 4 days we still drove the wrong way occasionally ... Easier to see than drive to, but the hotel proved ideal for us. We were using it as a base to visit Brugge one day and Brussels another day and it is within 30 miles of both. Getting to Gent was easy on the tram, the station is 5 minutes away and Gent centre 15 minutes away on the tram.
The hotel itself was excellent, clean, superb breakfast included in our price, dog friendly, with the Expo Centre and tram station providing good walking opportunities. But what made our visit so good was the excellent and genuine customer service from every member of staff. All helpful, polite and smiling. A service standard rarely matched.More
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