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“Descent Hotel for the price”

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Holiday Inn Gent Expo
Ranked #20 of 39 Hotels in Ghent
Reviewed 5 November 2013

I was on a Business trip to Ghent and this place happened to be only few kms away from office and hence i choose Holiday Inn. Lady at the reception (who could not understand English clearly) asked us to wait for check in, if we wanted higher floors, little did i realize that there are only 3 floors :). Thankfully a gentlemen at the reception who could speak and understand English came to our rescue (may be from lunch break) and helped us get a room.

Its a descent place for the price you pay except if you want to order A la carte, way to expensive. Being a vegetarian breakfast options werent too many. There is an Ikea outlet right opposite the hotel and found some vegetarian option there. Otherwise no restaurants nearby.

Rooms appeared to be very traditional and old types, with red all over. Did not find the rooms and bathrooms as clean as expected

Hotel is near to the tram station so its connectivity to city center is not an issue. After taking the expo exit, i found myself driving few kms to reach the hotel and that was annoying. I believe this place is primary meant for expo visitors.

If you are a tourist there is a lot city center can offer.For short Business trip, its a good hotel.

  • Stayed: July 2013, travelled on business
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Thank Dharmesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 20 November 2013

Dear Dharmeshsheth,
Thank you for taking the time and to inform us about your stay in Holiday Inn Gent Expo. We do appreciate your comments so that we can improve our product and services.
Our hotel is perfectly located for both business and leisure trips since we have a tram stop only 200 metres away and all the important highways close to the hotel. You also discovered the convenience of the tram to get into the city centre. We offer quiet rooms at the outside of Ghent but still you can enjoy our lovely and historic city centre.
I would like to apologize for the uncomfortable check-in, even though all our staff members are multilingual as one of our other members were able to help you. Our breakfast provides many cereales, yoghurt, cheese, fruits, bread, croissants, eggs, etc which you can eat as a vegetarian.
Our rooms have recently been renovated, especially the bathrooms to meet up with the IHG Standards and cleaned daily.
We hope to see you soon in Holiday Inn Gent Expo.
Yours sincerely,
Thomas Van Parijs
General Manager

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215 - 221 of 661 reviews

Reviewed 5 November 2013

I've used this hotel in a business travel and I found it fully convenient.
Clean, calm, good breakfast. Rooms are large and the bathroom is well equipped.
It is important to know that if you are without a car it is far from the city center but not so much, after all. If you want you can walk to the city center... you just need a good company not to get bored. In fact the surrounding are really desolate.

  • Stayed: August 2013, travelled on business
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1  Thank mmhaboh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 20 November 2013

Dear Mmhaboh
First of all I like thank you for your stay in Holiday Inn Gent Expo and for taking the time to write a review on our hotel.
Thank you for confirming that our American Breakfast Buffet is good and has a very large choice. I guess it will be thanks to the fresh fruit, orange juice, different kind of bread, croissants, sausages, baked bacon, eggs, filling, yoghurts, cereals. I hope you also tasted our different kind of coffees.
Keep well and hope to see you soon back in Holiday Inn Gent Expo.
Yours sincerely
Thomas Van Parijs
General Manager

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Reviewed 24 October 2013

The hotel is excellent and attractive inside and out. Our room was good and comfortable, if a bit on the small side. Upon request I was given an iron for pressing shirts at no extra cost. The staff was polite and helpful. It was very difficult driving to the hotel from the motorways as our traveling companion's gps couldn't get us there using the street signs: we drove for an hour or more even as we could see the hotel lights on the other side of the highway. To get there one had to drive around an entire business development, past the new Ikea, and then to an entrance that was not clearly marked to the hotel. Once there we were pleased to find that we could still get dinner in the restaurant at 8 p.m. Be aware that the hotel prices for food and alcohol are quite high. The breakfasts were good and we chose to eat there for breakfasts because there is nothing close by the hotel. It sits alone in the business park called Expo. Next time I would clearly choose a pension or Inn for the convenience and cost.

  • Stayed: August 2013, travelled with friends
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Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 18 November 2013

Dear Mr Davis
Thank you for taking the time to tell your story about Holiday Inn Gent Expo while in Gent. We appreciate your positive and constructive comments as it gives as always an idea what is going well and what we need to improve.
We are fully aware of the access to our hotel. Even with the necessary indications of the hotel and “Turn off GPS”, our management will shortly talk again to the responsible of the road works to reorganize indications so that will be more logic and clear. Sorry that you drove around for 1 hour.
You will notice on Tripadvisor that we are, right now, on the second place for the “Best Value Hotel”. We do understand the re-evaluation when staying the next time in Gent but please be aware that you could pay more and get less in a pension or an Inn.
We do believe that our location remains very advantageous when visiting other cities like Bruges, Antwerp or Brussels as the access of the highway is nearby. Staying in the city center will take you rather 15 minutes to get there.
Thanks again for your comments Mr Davis and we hope that despite the access, Holiday Inn Gent Expo remains your preferred hotel while visiting Gent of Belgium next time. Keep well and till next time.
Kind regards

Thomas Van Parijs
General Manager

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Reviewed 20 October 2013

Good hotel for business, ideally situated close to the motorway and good access to Belgium etc.. Rooms are comfortable, clean as expected. The dinning area is good for meeting people and is relaxing, although it is expensive for what it is. Be aware of the car park it is additional and is costly as it is priced when there is an exhibition. Staff very good and helpful.

  • Stayed: October 2013, travelled on business
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Thank MW2822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 22 October 2013

Dear Michael W
Thank you for your overall positive comments on Holiday Inn Gent Expo.
We are happy to read that our location, product and services were very satisfying to you. As we are located outside the centre and next to the highway, other cities in Belgium are indeed better reachable. Thanks to a tram next door, the city centre of Ghent can be reached within 15 minutes.
Please know that our parking rate of € 10,00 per night is the same throughout the year and will not fluctuate when having exhibitions next door. Promotions are made during some periods with either a reduction or included in the overnight rates.
I hope you enjoyed our cities in Belgium and that is was a relaxing holiday for you. Keep well and hope to see you back soon in Holiday Inn Gent Expo.
Yours sincerely


Thomas Van Parijs
General Manager

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Reviewed 14 October 2013

I have gotten used to traveling in Asia, but this was my first trip to Europe.

As far as Holiday Inn's go, Ghent Expo is pretty good. The little things were strange, like having to ask for some lotion, soap, toothbrush and toothpaste to be sent to the room, but once the requests were made, they were fulfilled quickly and in a very friendly manner.

The staff were really friendly and great with directions. I take the staff's ability to give decent directions as a big measuring stick of my hotel experience. They were very helpful and even printed some maps of my destination for me at no charge.

The rooms were comfortable, beds soft and shower was nice and consistently hot.

The restaurant had good food and room service was always fast, friendly and tasty.

Only problem with the hotel is that it is outside the city so getting around can be a little difficult. Tram is really the only viable option unless you have a car arranged, but the tram is conveniently located about 200 meters from the hotel, so not really a big problem.

  • Stayed: July 2013, travelled on business
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Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 17 October 2013

Dear Ray K.
Thank you for your review on Holiday Inn Gent Expo and we hope you liked Europe, more specifically Belgium with our tasty chocolates and delicious beers.
I’ll will thank our team on your behalf for their assistance with good directions, knowledge on Gent and their service. It’s indeed important to have staff who can efficiently help you out. Thank you for confirming that our rooms are comfortable and that the menu in our restaurant is off good quality and very tasteful. We are indeed not located in the city centre, but we are easily accessible and we have a large parking. It is very convenient to leave your car at our parking and go with the tram into the heart of Ghent. If you coming back to Gent or Belgium I hope you will have a wonderful time again in Holiday Inn Gent Expo?
Kind regards,

Thomas Van Parijs
General Manager

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Reviewed 11 October 2013 via mobile

We booked this hotel late on the same day as arrival - the staff were very helpful and made us feel welcome (hard to do at 3am) the hotel it's self really surprised us it looked smart and modern (more so than others in the same bracket). A pleasure to stay there

Wifi in rooms fridge and a trouser press plenty of towels and nice hot water !

Stayed: October 2013, travelled with friends
Thank Leeats1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 14 October 2013

Dear Leeats 1
Thank you very much for taking your time to publish your experience on Tripadvisor about Holiday Inn Gent Expo.
We are very happy to read that you enjoyed it from the moment you checked in until your departure.
Our Atrium makes our hotel indeed also smart and modern. An extra advantage is that we have, in a full capacity, the possibility to welcome 1000 guests for a walking Hip & Healthy dinner if necessary.
When you enjoyed our services and products and had a very nice shower experience I could only say, do not hesitate to book Holiday Inn Gent Expo again for a next stay in Gent or Belgium.
Thanks again for your review.
Kind regards


Thomas Van Parijs
General Manager

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Reviewed 30 September 2013

The property is really good and is well connected by public transport. We were staying as business group of 8, with 8 rooms. 7 out of 8 of us had issues with the rooms facility, like lack of hot water, room air heating mechanism not working, no working power socket, no electricity in one of the room for entire room, very slow internet etc. For an expensive hotel like this, it was not expected at all. We complained about our plight and the general manager with the hotel staff were very proactive with their response and offered all of us to change our rooms along with better internet connectivity. And when we came back from our office that evening there was a nice goodies basket placed on our table with an apology note. Their action was very prompt and kind and it helped sooth a lot of anger among us.

  • Stayed: May 2013, travelled on business
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1  Thank Maninder_bisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this reviewResponded 9 October 2013

Dear Maninder Bisen
Thank you for taking the time to create a review on Holiday Inn Gent Expo. We are happy to read that our location was very convenient for you. Situated next to the highway and tram, the city center and other locations are very nearby.
Sorry for the inconvenience that you and your colleagues encountered in May of this year. As it was reported immediately to us, you gave us the possibility to solve them. As you all had to send mails with large attachments it was necessary to logon to the High Speed Internet instead of the Basic one. We offer the basic internet free of charge as it allows you to check emails and visit the internet. A small fee had to be paid once you need access for professional purposes but then you encounter no problems with the speed.
As the solutions of the encountered issues matched your expectations, we hope that Holiday Inn Gent Expo remains your destination when visiting your company again in Gent.
Yours sincerely


Thomas Van Parijs
General Manager

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Additional Information about Holiday Inn Gent Expo

Address: Maaltekouter 3, Ghent 9051, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Ghent
#8 Family Hotel in Ghent
Price Range: £60 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Gent Expo 4*
Number of rooms: 169
Official Description (provided by the hotel):
FREE USE OF BROADBAND INTERNET IN THE ENTIRE HOTEL!Holiday Inn Gent Expo is a 4-star hotel with an entirely refurbished Atrium which is ideally situated at the crossing of the major European motorway junction (E40-E17-A17) at exit 14 - Expo and next to Flanders Expo and IKEA Gent. Furthermore hotel Holiday Inn Ghent Expo is connected with the historic city centre of Ghent: the tram stop is located at 100 metres from the hotel with a link of every 10 minutes to the city centre. This Holiday Inn hotel in Ghent is centrally located for business as well as for tourists exploring Flanders. All 169 comfortable spacious hotel rooms have double glazed windows and are air-conditioned, equipped with minibar, LCD flatscreen TV and coffee & tea making facilities. The eye-catching Atrium, under a huge glass roof and glazed elevators, is the heart of the hotel. Here you will find our trendy Atrium Restaurant with a unique design. The cuisine is contemporary, associating light and refined meals with inventive Belgian flavours. The Lounge Wine Bar is the meeting point in the surroundings. The atrium, bar, lobby and meeting rooms offer free wireless high speed Internet (WIFI)! Looking for a meeting place in Gent? Holiday Inn hotel Ghent offers 9 meeting rooms with natural daylight. ... more   less 
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Also Known As:
Holiday Inn Gent Expo Hotel Ghent
Holiday Inn Ghent
Ghent Holiday Inn

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