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“Short but sweet stay”

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Holiday Inn Gent Expo
Ranked #19 of 37 Hotels in Ghent
Plymouth, United Kingdom
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Short but sweet stay”
Reviewed 23 July 2014

Due to long delay on M25 and total mess up on euro tunnel we arrived at this hotel at 0300am,it was a little awkward to get to the entrance at night but we managed it.staff on reception was very nice and helpful.we were offered reduced rate breakfast which was worth having.
Despite the short stay we felt it was pleasant and comfortable.

Room Tip: We had family room
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank sh0bna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 25 July 2014
Dear Sh0bna,
Thank you for leaving us with a comment on Tripadvisor about your short but pleasant stay.
Having a late check-in is always possible since we have a 24/24h reception desk to help our guests.
It pleases me to read you did enjoy your breakfast the next morning before getting off to your next location. It would be nice to have you back at our hotel in the future, for a stay over or to visit the beautiful town of Ghent.
Kindest Regards,
Thomas Van Parijs
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Mumbai (Bombay), India
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2014 via mobile

It's a 15 minute ride from the center however the tram is just outside the hotel which makes getting to the center easier.
The hotel itself has basic facilities, a restaurant and a gym. The rooms are nice and clean. The staff is very helpful. You can buy your tram and sightseeing pass at the hotel which is an added benefit. I would stay here again.

  • Stayed July 2014
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank DI_CB_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 28 July 2014
Dear DI_CB_2013,

Please let me thank you for sharing your opinion with us and other readers on Tripadvisor.
If you would love to come back to our hotel in the future this means you have enjoyed your overall stay here. Our hotel has a quiet location close to all main highways but getting into the city centre is perfectly achievable by the use of public transport. Buying your tickets in advance at the reception makes it even easier for you.
I hope to be able to welcome you once more at our hotel. Thank you again for your positive remarks and recommendation.
Kindest Regards,
Thomas Van Parijs
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okotoks, Canada
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2014 via mobile

We were looking for a hotel away from the centre but with easy access and parking. The from was very good, the staff very helpful and the whole atmosphere was relaxing. The breakfast buffet was more than ample. With regard to getting into the city, it was easy by either car or tram. The only 'problem' is the very roundabout way of getting to the hotel and the lack of adequate signage,although I understand that the hotel is not allowed to post larger signs,

Stayed July 2014, travelled as a couple
Helpful?
Thank RobH181799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 28 July 2014
Dear RobH181799,

Thanks you for staying at our hotel and reviewing it once you were home.
Reading about your positive experience gives me a satisfied feeling. This is mainly thanks to our location and the atmosphere as you describe it.
To find our hotel it is the easiest to follow the signs saying ‘Expo’ or ‘Holiday Inn Gent Expo’. Because it is a new area it still needs some better indication but the city is definitely working on this point.
I hope to have the opportunity to welcome you again during a visit to Ghent.
Kindest Regards,
Thomas Van Parijs
General manager
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Sheffield, United Kingdom
Level 5 Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 July 2014

Except for being close to motorway, a really bad choice. I was enveloped in nicotine as I entered the room. They said it was a non smoking room when I phoned down to check. Service was one of disinterest. Cleanliness was not a focus. Worst holiday inn I have ever stayed in. My wife asked if a pillow could be changed which had blood on it - the answer was "only the one". Did not make for harmonious relationship, but I had just driven from Berlin and did not want to seek out alternative accommodation.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KPS1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 8 July 2014
Dear KPS1955,
Thank you for your recent correspondence regarding Holiday Inn Gent Expo. We greatly appreciate you taking the time to bring this matters to our attention and apologise for any inconvenience you may have experienced.
I am very disappointed to read about the negative points which has made your stay uncomfortable such as the cigarette smell in your room. Guests who smoke do receive a fee due to not respecting the hotel its house rules. The reception team should have offered you to switch rooms in this case.
About providing you with a fresh pillow I am sure our team didn’t have bad intentions and only wanted to verify if more pillows were needed or only one.
Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.
Kindest Regards,
Thomas Van Parijs
General manager
Holiday Inn Gent Expo
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Travellers are raving about these Ghent hotels

Swanley, United Kingdom
Level 6 Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 June 2014

Quite simply I stayed her as a mid way point to travels into Northern Germany from the UK.

I arrived at 2115pm on Sunday 1st June with only 45 mins to get something to eat. The staff were helpful, polite and did not make me feel rushed which was appreciated,

I had sea bass and fries for dinner with two small glasses of a very reasonable white wine.

The bed was spacious, comfortable and clean, could not ask for more.

All in all an average surrounding area but for a stop over, very good package indeed.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garryturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 4 June 2014
Dear Garryturner,
Thank you for your positive review regarding your stay.
It’s always enjoyable to read that a guest felt comfortable straight away upon arriving in our hotel, as comfort is an important, if not, the most important aspect of your stay.
Our hotel is indeed well located, either as stopover or to visit the city centre of Ghent.
Thank you for you stay, and we hope to welcome you again in our hotel.
Kindest Regards,
Thomas Van Parijs
Gereral manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

This frinedly and well presented hotel has good rooms, pleasant staff and a restaurant with good dinner and breakfast options. A little way outside Ghent the nearby trolley bus service provides quick and wellp riced acces to the city centre

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phinthyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 2 June 2014
Dear Phinthyme,

Let me thank you for your stay with us and taking the time to provide us with your opinion.
I am delighted to hear about your positive experience with our staff and dining facilities. If you want to discover the beautiful historic town of Ghent we recommend using tramline number 1. The tram gets into Ghent very frequent and tickets can be bought at the Front Desk to make your trip to Ghent as easy as possible.
I do hope to have you again as a guest in our hotel in the future.
Kindest Regards,
Thomas Van Parijs
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014

After a nightmare journey from auto route to hotel due to roadworks we eventually arrived to a friendly welcome at reception. We were allowed to park directly outside reception and we had a large room on 3rd floor. The room was spotless and very comfotable. We enjoyed an aperitif in the bar and had a leisurely buffet meal in the atrium, again with great service.
Breakfast next morning was very good value.
I would highly reccomend this hotel for service and value.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genthotelier, General Manager at Holiday Inn Gent Expo, responded to this review, 26 May 2014
Dear Geoff C,

It is a please to find out about your last stay at our hotel. I would like to thank you for sharing your opinion on Tripadvisor. To find our hotel we strongly advise our guests to follow the signs ‘Expo’ or ‘Holiday Inn Gent Expo’ instead of following the GPS since it is a new area.
Thank you again to compliment the services provided at Holiday Inn Gent Expo and the dishes.
I hope to have you again in our hotel as a guests during your next visit to Gent.
Kindest Regards,
Thomas Van Parijs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Gent Expo

Property: Holiday Inn Gent Expo
Address: Maaltekouter 3, Ghent 9051, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Ghent
#9 Family Hotel in Ghent
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Gent Expo 4*
Number of rooms: 169
Official Description (provided by the hotel):
FREE USE OF BROADBAND INTERNET IN THE ENTIRE HOTEL!Holiday Inn Gent Expo is a 4-star hotel with an entirely refurbished Atrium which is ideally situated at the crossing of the major European motorway junction (E40-E17-A17) at exit 14 - Expo and next to Flanders Expo and IKEA Gent. Furthermore hotel Holiday Inn Ghent Expo is connected with the historic city centre of Ghent: the tram stop is located at 100 metres from the hotel with a link of every 10 minutes to the city centre. This Holiday Inn hotel in Ghent is centrally located for business as well as for tourists exploring Flanders. All 169 comfortable spacious hotel rooms have double glazed windows and are air-conditioned, equipped with minibar, LCD flatscreen TV and coffee & tea making facilities. The eye-catching Atrium, under a huge glass roof and glazed elevators, is the heart of the hotel. Here you will find our trendy Atrium Restaurant with a unique design. The cuisine is contemporary, associating light and refined meals with inventive Belgian flavours. The Lounge Wine Bar is the meeting point in the surroundings. The atrium, bar, lobby and meeting rooms offer free wireless high speed Internet (WIFI)! Looking for a meeting place in Gent? Holiday Inn hotel Ghent offers 9 meeting rooms with natural daylight. ... more   less 
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Also Known As:
Holiday Inn Gent Expo Hotel Ghent
Holiday Inn Ghent
Ghent Holiday Inn

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