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“Mosquito coast”
Review of Hotel Gravensteen

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Hotel Gravensteen
Ranked #17 of 39 Hotels in Ghent
Reviewed 8 August 2011

I stayed at this hotel with my wife and 2yr old son. We booked the room for 6 nights and moved out after the second night. Many of the rooms do not have screens on the windows and are not air conditioned. The rooms are hot and smelly. The first night we opened the window and we were swarmed with mosquitos. When we came down stairs to go out for a walk we were met with a flood of raw sewage. Terrible hotel.

  • Stayed: August 2011
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2  Thank morleg01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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247 - 253 of 570 reviews

Reviewed 1 August 2011

We stayed at this hotel in the beautiful city of Ghent at then end of a touring holiday through Germany on our way back to the UK. We've been in Ghent many times before, and the magic of this city makes the decision to return again very easy indeed. There are a few hotels right in the historic heart of the city, and Hotel Gravensteen is one of them. Its a small and independent hotel in a cluster of old city houses. The rooms are bijou but comfortable, and some offer splendid views across to the old Gravensteen castle. The hotel staff is very friendly and helpful indeed. All the main sights of Ghent are in easy walking distance, and there is a plethora of good restaurants and bars everywhere - difficult to choose one.

Room Tip: Some of the very cheap rooms are bijou under the roofspace - but good value.
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  • Stayed: June 2011, travelled as a couple
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1  Thank E_Yorkshire_lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011

We loved the location of this Hotel. It was one block away from the center of everything. The canal boat rides leave from just near the hotel, and the famous Korenmarkt and Grasiel area is a block away. Some rooms have a view of the "Castle of the Counts" or Gravensteen Castle. Our room was very spacious with all the 3 star ammenities. You must pay for parking, but it is safe, and in this town you must have parking. Internet was a strong signal, but you pay by the hour to use it. Breakfast is very expensive, so we choose to eat at the many cute restraurants all around us. We had a good rate, as it was a pre paid/non-refundable rate. Gent was the highlight of our trip, and this hotel was a great place to stay. We actually liked Gent better than Bruges.

Room Tip: You might want to get a room with a view of the Castle.
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  • Stayed: May 2011, travelled as a couple
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1  Thank Marilyn_D27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2011

Bad, bad, bad. Threw money away to ruin a trip. Booked a room here because it was one of the few that accomodated a triple. First, there were bedbugs in our room. After first night, all three of us were bitten up and down legs and arms. Second, carpet was filthy, completely stain covered. Over a 4 day stay, staff never vacummed the carpet once. Two of the three reception clerks were friendly and helpful (a guy and a gal with long blond hair), but the other gal was just plain surly and unhelpful. Asking for a roll of toilet paper was like asking for the shirt off her back. Limited choices for breakfast. By day 4, never want to see another cold ham and turkey sandwich again.

  • Stayed: July 2011, travelled on business
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3  Thank Bruno666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2011

I stayed with my wife and kids at the Gravensteen for 2 nights. First, the good points. The hotel is in a great location, right across from Gravensteen castle in the older part of the city, which is where most of what you will want to see is located. The staff are professional and helpful, but, while not unfriendly, are also not welcoming either. Our room was big, in what I believe is the older part of the hotel, and the room had a nice tub and shower.

Now for the bad. The bed was not very comfortable, sloping in towards the center. The sleeper sofa installed into the room was more comfortable, but still not great. The doors didn't close well, as if the building had shifted a bit. And, the rooms with the tub and with the toilet were overall clean, but really needed some detail cleaning, with mildew in the various cracks and between tiles. Wireless wasn't fee, but also wasn't too expensive (at least if you didn't need it for that long), and at least seemed to work well. Finally, the breakfast was extremely expensive, especially given the number of places close by where one could grab something to eat, so we didn't sign up for it.

  • Stayed: June 2011, travelled with family
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

The hotel is very well located but the bedroom was a disappointment. It should have been redone some five years ago. The carpet was aged and full of dirty spots. The vent in the bathroom was not working. The toilet flush was often broken with water running on and on. The wall paper was torn and dirty. The sheets had holes (that had been repaired) and were obviously not new. My five-year old daughter was eaten by mosquitoes at night. It was impossible to have internet in the room even though we paid for it (I should add that they reimbursed us the internet fee and let us use it for free in the lobby which was in another building). We filled an evaluation form, explaining our complaints, and for the following four days they told us: "your letter is being sent to the management... your letter is being sent to the management". Obviously, the management is not easy to be reached.

  • Stayed: June 2011, travelled with family
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1  Thank IsabelleToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2011

The location was very good! The standard room for the price was good with a comfy bed and pillows. Breakfast was included in the price and much better than most hotels of this rating in Europe! Parking was available but limited. Only down side was the noise from the street as a group of people were outside until the wee hours and then the trams started going past!

  • Stayed: April 2011
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1  Thank Dining_and_Wining
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Gravensteen

Address: Jan Breydelstraat 35, Ghent 9000, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #17 of 39 Hotels in Ghent
Price Range: £72 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Gravensteen 3*
Number of rooms: 49
Official Description (provided by the hotel):
49 comfortable rooms with private bathroom.Trendy lounge / Bar.Patio,Fitness and sauna.Cosy breakfast room,15 private parking places1 meeting rooms with daylight,Free wireless internet,Central location ... more   less 
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Also Known As:
Gravensteen Hotel Ghent

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