Many reviewers have commented on how empty this place is... that's because it is mainly aimed towards school groups. What a shame, as it could be fascinating, but the staff are very poor, no training and limited knowledge of the exhibits. They do have some information in English, but it doesn't link to the actual items on show. Looms and other textile related machinery are interesting, but much more information is needed. None were working when we were there, we were informed that basically volunteers turn up randomly, you just have to ring up on the day and see who has signed into the book! One lady was spinning, that was it. The cafe was closed, despite signs outside offering happy hour and advertising meals.... no reason was given for its closure, except that 'no-one is there'. One staff member on the 4th floor was outright rude, the signage on where you can go is non-existent. We were reprimanded for looking at cotton items for sale in the shop - you are not allowed to touch them! All together a weird way to run a museum. Probably there are other places to pass your time in Ghent unless you are into museums that are still stuck in the 50's and you are a Dutch speaker. Shame.
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