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“Good food, poor service”
2 of 5 bubbles Review of de Grill

de Grill
Ranked #213 of 850 Restaurants in Ghent
Cuisines: Belgian, European
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Dinner, After-hours, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Hasselt, Belgium
Level Contributor
39 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Good food, poor service”
2 of 5 bubbles Reviewed 9 September 2013

Nice Sunday afternoon on a sunny September day. All stars pointed in the right direction: never a bad experience in Ghent, always-good food, and always-friendly service...until that afternoon. It started already at the first contact where the waiter seemed to be the next version of "Tom Waes arrogance", from famous soap. Drinks were good, but the waiting was too long for a simple 'day menu'. After 1h15min of waiting, we still didn't get our order, and we politely inquired if the chef had forgotten us. Indeed, our order went to another couple - no problem this can happen. We wouldn't have worried if the waiter didn't act as arrogant as he did. Our drinks were gone, and in every decent place with similar prices, we would have expected an apology and a 'have a drink from the chef' to account for the disturbance. But here, nothing, zip, zero...we had to ask for it ourselves.....and we did kindly request a free drink (same or cheaper, so not more than a 3 euro cost for the restaurant) so we could have a drink to go with our meal as a token of apology...Wow....it got worse...the arrogance increased. A good thing our table was taken over by the owner or a more senior waiter to clear the air. In the end, it settled, and the food was excellent. I wouldn't have made this note if I wouldn't have encountered some similar notes on Tripadvisor.- I never make the frist 'poor note'..However, I did see some similar/identical feedback, so I submitted my comments to ensure accountability and service will go to an acceptable level by all staff members, so all Ghent visitors get what most of Ghent can deliver!! A waiter should remember he/she is part of the chain and the visible representative of so many hard working people in the kitchen....

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Beerrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 reviews from our community

Visitor rating
    29
    46
    16
    11
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Bromley, United Kingdom
Level Contributor
162 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
“Good service, nice location, not cheap.”
4 of 5 bubbles Reviewed 8 September 2013 via mobile

This restaurant is in a prime location overlooking the main harbour by the bridge. It's expensive, but you pay for the location. However, service was good, and they serve snacks and sandwiches as well as main courses, if you just want a light lunch. Quite pleasant.

Visited September 2013
Helpful?
1 Thank Oakesy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
124 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Exclusive spot on Ghent's 3 towers”
4 of 5 bubbles Reviewed 7 September 2013

Take your aperitive on the terrace (there are blankets available) and enjoy one of the most gorgious views on the 3 towers which made Ghent that famous. Take a table close to the windows to keep an eye on the view and go for the summer menu and the italian white wine suggested by the owner. You'll spend a nice evening, you won't experience the best meal ever, but the location makes it valuable.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Anne-Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
36 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Not fresh food, not tasty at all and quite expensive!!”
1 of 5 bubbles Reviewed 6 September 2013

I am really sorry to be so negative on this place but seriously it is the worse on the graslei we tried so far... (it is 4 years we live in Gent, we tried almost every place). So, the entries are clearly frozen and microwaved and you really feel the scampi are chewy and not tasty at all... The main course was not good as well it looked as well just unfrozen and badly cooked with no flavor. And the french fries...my God guys you are in Belgium I am sure you can do much better than those almost raw potatoes you served fried in God knows what kind of oil (weird taste, weird consistency). The waiter was not friendly at all.. he really looked annoyed the whole evening.. aren't you supposed to be friendly as a VERY IMPORTANT part of your job dear waiter?!?! Still we left a tip because we know how hard is this job but I really could not believe the 4 stars Zone 09 gave them.. as I red on the page hanged in the toilet...... no comment... come on owner there is plenty of room for improvement!!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CamillaSad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium-Aalst
Level Contributor
70 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Recommend it!”
4 of 5 bubbles Reviewed 25 July 2013

We had dinner during the busy Gentse Feeste and food and service were great.we had carpaccio, kroket, chateux briand with lovely sauce and chocomousse.

  • Visited July 2013
    • Value
    • Food
Helpful?
Thank Xenohappenings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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