Other than the location and good rooms, this place leaves a lot to be desired. For the price i paid ( 90 Eur/ night) i expect them to have some basic amenities in place. Julian and Jonathan are helpful, but it stops at that.
A day before arriving i emailed them asking for directions to reach the hotel, and till date i havent received a response. The showers poured out like lukewarm water despite of asking them to get it checked. The wifi signal was so poor that i would sit near the lobby to check my mails.
For such a strong brand name I was shocked that they didnt even keep adapters, as mine didnt fit in their socket. Even more shocking was that we had to borrow one from the neighbouring NH Belfort hotel, who kindly lent me one. Least they could have done was make arrangements the next day but alas...
Yes, the room was spacious, I had an attached balcony, and yes the bathroom was spacious too, but wouldnt you expect more for that price? Stay at the Novotel next door, you are not missing much, Ghent is beautiful, an overpriced hotel for a substandard infrastructure and average hospitality
- Official Description (provided by the hotel):
- Small Hotel incorporating Historic Building dating from 1228, which now houses Restaurant & Registration. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Ghent
- Ghent Best Western
- Best Western Ghent