First off all the location of the hotel is perfect, right next to the City Hall in the centre of Gent. Our room on the first floor was spacious, as was the bathroom. Our view wasn't that great and the room was hot every time we got back in the evening, could use some ventilation.
Major concern was the fact that the cleaning lady (probably to vent it) left our outside door open (twice!), with stairs leading to the backyard. Not a comforting thought.
The buffet in the morning was excellent, the dining hall itself a bit crampy but it will just do. Staff friendly, no complaints there.
On a whole: positive experience.More