I have never written a review before but have been motivated to do so after the dreadful service i recieved here. The staff member ignored us for five minutes, then once he took our order put his hand out the front window even though were were standing inside due to rain. I said politely ' I am over here' he didn't even look at me and said for take away it is outside, I moved to get it, now soaked with rain, (even though he should have just handed me the thing), he then proceeded to insult me under his breath, in English , to be sure I would understand. Then he started shouting at me, totally unprovoked and was very rude.
I asked for a refund, which was impossible since he said it had already been made, I tried to speak to the other person who worked there and he said 'I doubt my colleague was rude to you' and gave me a refund for the coffee I was still waiting for.
This was a terrible experience, I was left upset and shaken. We had so many nice experiences in Gent, but this really ruined our day.
These people should not be working in the service industry.
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