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“Horrible service”

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Campanile Gent / Gand
Ranked #34 of 37 Hotels in Ghent
Antwerp, Belgium
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Horrible service”
Reviewed 1 March 2014 via mobile

This hotel has the worst service and personnel. Unfriendly, unwilling. The 'manager' Julie is the worst of all. She should be sacked. I had booked this hotel quickly thru my phone and accidentally booked check-in on Friday instead of Saturday (a day too early). I called IMMEDIATELY to tell them this and put reservation right (not to cancel, I still wanted the reservation). They did not make any effort. Said it was my own fault (true) and I would simply lose the money; too bad for you.

Stayed March 2014, travelled as a couple
Helpful?
3 Thank TomCorbett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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176 reviews from our community

Traveller rating
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    46
    64
    30
    28
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18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 February 2014

We stayed one night on our way through that part of Belguim. Arriving late and leaving early was fine but I wouldn't have wanted to spend anytime at the hotel. It was very functional. That said the rooms were clean and relatively spacious/equipped.
The staff in the evening were slow and not that helpful. The food was average
So fine to stay if on your way through, but don't go out of your way!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibraltar
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 24 October 2013

This hotel has more of a motel and seems to be visited more by travellers passing then with tourists staying. Besides, if you want to visit Ghent there are better located hotels to choose from for about the same price. There was a car park present and one could enjoy dinner as well as breakfast. All is rather basic yet it's what can be expected for the rates charged. The rooms were small yet tidy and there was free internet available. What bothered me the most was the almost arrogant attitude of the staff who were not very welcoming and helpful as well. Pity since this could be a nice place for an overnight and after all, it is budgetfriendly.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VOYVOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2013

I was in Ghent for a business trip and spent a few nights at the Campanile. The rooms are clean and accessible over a balcony, each with its own shower and toilet room. The reception is in another building, together with the restaurant. Make sure you check-in no later then 23h, because no one will be there, anymore!

The hotel is far out in an industrial area, next to the football stadium. There is a bus leaving nearby, but it doesn't leave often. Better go there by train as Campanile offers free parking. The restaurant is ok and reasonable priced. A very good place to go for business trips!

Room Tip: Good palce if you come to Ghent by car.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Florian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2013

I had reservation with them last weeks but I did not show up, I did not cancel it because it was non refundable so I thought it wont matter, but then they charged me for the city tax few days ago when I was never even there and when I asked about it, they said that they did not check good if I wasn't there, what kinds of hotel that doesn't know if their tenants are check in or not and there was no apology whatsoever. If they had done their job right, then this wouldn't have happened.

Stayed August 2013, travelled solo
Helpful?
Thank Tanny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ghent hotels

Plymouth, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 August 2013

Due to traffic delays, we arrived at 23.10, to find all the hotel reception building closed, locked up and in total darkness. No night porter, nothing. It did say in the small print about 23.00 check-in time. We had booked because it had a car park, however we entered and left the car park with no security. If we had locked outselves out of the room, or had an emergency, no staff on site, none available. nighmare. If you are travelling and might be delayed, dont risk it

Room Tip: as we did not get a room - cannot comment, rooms were in a seperate building
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annie22_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 June 2013

Decent standard accommodation with a PROPER bathroom. Rooms open direct to outside via a small porch. Car parking outside the window. Pleasant room, good Wi-Fi.

On the outskirts of town, with secure parking.

TV was supposed to have BBC1, BBC2 and BBC World but these channels, listed on a card, were missing from the TV. All the European channels were there. They had BBC1 on in the restaurant, when I mentioned to the receptionist that ours weren't working she said, "well mine are working!"

Breakfast was good, with a good choice of items.

We had a meal in the restaurant, which was also quite pleasant although a little odd. We ordered steak and chips, and were brought 2 bread rolls, and 2 glasses with some julienne cucumber sticks and a blob of mayonnaise. Then after a bit of a wait the waitress came with our meals, and whisked the bread away. So I asked for the bread back, so we could eat it with our meal. "That was your starter", she said!

Room Tip: Ground floor rooms are handy for the car!
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Campanile Gent / Gand

Property: Campanile Gent / Gand
Address: Akkerhage 1, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #34 of 37 Hotels in Ghent
Price Range (Based on Average Rates): £
Hotel Class:2 star — Campanile Gent / Gand 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Campanile Gent / Gand Hotel Ghent
Campanile Gent Gand Ghent

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