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“Sympathetic conversion, a few updates are worthwhile”
4 of 5 bubbles Review of Ghent River Hotel

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Ghent River Hotel
Ranked #10 of 37 Hotels in Ghent
Reading
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Sympathetic conversion, a few updates are worthwhile”
4 of 5 bubbles Reviewed 27 May 2014

I was very kindly upgraded by hotel (as a result of a birthday celebration) and this led to the suite! Though it had minimal lighting (perhaps due to restrictions by being a loft conversion?) it was large and full of character. The staff were helpful in trying to make the lighting better, albeit with no success, and also on check-in. Check-out was prompt. It may help to have curtain on outside and a sliding window as it was difficult to open the curtain fully due to the interfering beams and the other window was facing the brick wall of the new building. May help to have more sockets so that additional free-standing lamps can be made available. These are small issues though as we use the hotel as a base and I for one don't read much, and it is branded as a historic hotel. (There was a small airy sitting area in the corridor outside).
We didn't have breakfast as the food (and beer!) from night before filled us up but suggest that the price could have been reduced to attract us.
Fantastic location near squares having good bars/restaurants.
May be useful on website to say how to get to hotel from nearest tram / bus stops. I could not spot this but eventually managed to glean that Tram no 1 from Korenmarkt was nearest and it was a straightforward 5-10 min walk to it

Room Tip: If you like traditional style room, with beams and are prepared to get on with limited lighting the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSTEELE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
London, United Kingdom
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed 15 May 2014

The Good:
We got a good rate via Expedia secret rooms.
Lovely spring flowers in reception.
Free wi-fi worked, if slow at times.
Great location for bar hopping.

The Bad:
The corridor smelt vaguely of cigarette smoke.
Room was very small.
Double bed seemed small.
Thin pillows.
No tea/coffee making facilities in room.
Our tiny bathroom only had a shower.
Hot water wasn't very hot.
The safe would not lock, giving an error message instead. Housekeeping tried to help but landed up replacing it with a completely portable one.
Room keys expired half way through our stay -disabling room access, of course this occurred when we were in an real hurry. It was quickly, if apathetically fixed and no apology or explanation was offered.
We were on the ground floor and overhung the river which meant gnats were a problem when the window was left open.

The Ugly:
Our room stunk of stale cigarette smoke. Probably why the window was open when we arrived.
We left feeling quite bad because of the stale air in our room.
Overly expensive tea and coffee (especially when you consider the components of green tea!)
We could hear far too much from the rooms around and above us.
Friends paid the same rate and had a larger room and a bath. Because their room was higher, and not over the river they could leave their window open so they didn't notice a smell in there.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank silentboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
558 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

I had stayed in the Ghent River Hotel several times. I like particularly its location - being close to many restaurants and bars, and a fairly large underground carpark. It takes only a short walk to the centre of the old town. The breakfast room on the top floor is good for a refreshing start of the day. Rooms were clean and reasonably equipped. However (1) wifi connection in some of the rooms that I stayed were very slow, if not impossible; (b) the bar is disappointingly small (but why drink there when there are so many good/lively bars in Ghent stocked with such a great variety of beers?); (c) one of the room I stayed had a large (and heavy?) steel shaft, possibly from a ship, overhanging below the ceiling just above my bed - and that caused me bad dreams; (d) insulation requires improvement - not only noises from neighbours who came back from bars, but also from the students practising brass instruments in the music academy next door.

Room Tip: Ask for higher floor rooms and avoid rooms on ground floor - noises and humidity from the river at t...
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul_Ng_Mel_and_HKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 27 April 2014 via mobile

We stayed here for a short Christmas break. My partner paid for a romantic package as a suprise. On arrival none of the items were in the room. We were supposed to be given champagne, luxury bath products etc. All they had given us was a box of chocolates which were thrown on the bed. This tells me they were trying to pull a fast one as they has obviously remembered one item out of the package.

I informed them about this (which ruined the romance I just say) and they bought the missing items up to us. We were offered a boat trip as compensation which was a fair offer but it would have been nice to have the suprise my partner had arranged for me rather than it being ruined.

The walls and ceilings are paper thin. Our room was on the floor underneath the restaurant so footsteps were very loud in the morning when breakfast is served. Also when people on our floor were going to breakfast we were woken up by doors slamming every morning.

The guest next door to us had her TV on every night into the early hours. At first I thought they were being inconsiderate with the volume but the TV is mounted onto the wall and as the walls are so thin you can't avoid being disturbed by it. I telephoned reception several times during the evening who asked the guest to turn it down but I just think the walls are too thin!

We had a river view. There was noisy building work going on nearby but the view was ok.

We did like the breakfast in bed every morning and tried the buffet breakfast on our last day. This was really nice.

I wouldn't stay again due to the noise but it was ok.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LaurenNesbitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

The rooms were adequate which were clean, serviceable and had a good UK television selection.
The upper rooms were quite hot during warm days as the Air Con is only on during Summer months. Leaving windows open, was quite noisy until the next door club closed in the early evening. Breakfast was amazing and the best part of the hotel.
Indoor public area seating arrangement resembled an airport waiting lounge and very small. Outdoor courtyard area was very pleasant but needs fair weather to enjoy. Sauna was an extra charge of 9 euros.
Not many views of the river, so don't be drawn by the hotel name.
Great location for the Friday market and historic city centre.
Large car park nearby for 11 euros per day.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Chipaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIVER72, Manager at Ghent River Hotel, responded to this review, 9 July 2014
Dear Chipaid

I was most interested to read your valuable feedback, but was sorry to hear that we were not completely able to come up to your expectations. We always try to give our guests value for money and a great all-round experience. Thanks again for your feedback.

Greetings

Philippe Destray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

We chose this property randomly, but it was very lucky for us. The location was superb, the service exceptional, and the room was extremely comfortable. If we return to Ghent, we will definitely choose this hotel again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
1 Thank DrJHungary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIVER72, Manager at Ghent River Hotel, responded to this review, 4 April 2014
Dear DrJHungary,

I wanted to pass on my sincere thanks for taking the time and trouble to write your comment on Trip Advisor.

I was delighted to learn that you enjoyed your stay at the Ghent River Hotel and was most interested to read your valuable feedback.

Guests’ comments are of paramount importance to us, both in terms of measuring our standard of service and in our ongoing endeavour to give our guests the best possible experience.

We very much look forward to welcoming you to the Ghent River Hotel again.

Yours sincerely,

Philippe Destray

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

Stayed for 1 night at the Ghent river hotel , very clean and spacious room, nice comfortable bed, bathroom was clean and modern. WiFi was good (code given at reception). On the doorstep to all the sights of Ghent.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy127429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIVER72, Manager at Ghent River Hotel, responded to this review, 4 April 2014
Dear Andyn

I wanted to pass on my sincere thanks for taking the time and trouble to complete your Trip Advisor comments.

I was delighted to hear that you enjoyed your weekend trip at our hotel so much and that you enjoyed the spaciousness of your room as well as our great location.

We very much look forward to welcoming you to the Ghent River Hotel again.

Yours sincerely,

Philippe Destray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ghent River Hotel

Property: Ghent River Hotel
Address: Waaistraat 5, Ghent 9000, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #10 of 37 Hotels in Ghent
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ghent River Hotel 4*
Number of rooms: 80
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