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“Good location near hotel”
4 of 5 bubbles Review of Hotel Castel

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Hotel Castel
Ranked #25 of 37 Hotels in Ghent
Melbourne, Australia
Level Contributor
94 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good location near hotel”
4 of 5 bubbles Reviewed 26 October 2012

We stayed just the one nght in September and recommend this hotel for a short stay. It is right opposite the station and about a 20 minute walk to the centre.We arrived early and were able to leave our bags without trouble. The owners were friendly and helpful and provided a map and a great little book about Ghent to help us explore. The tram is easy to use and cheap as well. Ghent is a beautiful, stunning city and we could have spent more time there. The room was small, but clean and comfortable and with tea & coffee making facilities and free wifi. It was reasonably quiet at night considering the proximity to the station.
We ate at the restaurant and it is excellent (I highly recommend the local Flemish dish - Stoverij). They have a great variety and knowledge of beer (particularly Belgian beer) and I tried many. On the same subject I recommend a visit to the brewery in Ghent - well worth it. The breakfast was very good but overpriced at 11 euro. Overall it was an enjoyable experience.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stimmo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
128 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 638 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

Our reservation at a different place was canceled due to the incompetency of the B&B and their websites. We booked this place last minute via booking.com

We were expecting quality way lower than what we actually received, for that it was a good surprise. Although we found all the Ibis chains in the city cheaper after we made the reservation and the owners won't let us cancel it even though they have a 24 hour notice policy and no where said you had to notify them before 2pm (we notified them at 2:30pm). But we are in Europe, can't really held them at the same customer service level as Americans. I believe it all worked out at the end and it didn't ruin our vacation in Ghent.

We received a room that's separated from the main place right next door. The room was comfortable with all necessities included. The room was equipped with an automatic shade which blocks out the light. The walls are quite thin and we can hear everything our next door neighbor is doing, but nothing that can't be fixed with a pair of ear plugs.

Even though everything turned out to be a good experience. Would I stay here again? No. Why?

1. The Wifi does not reach the rooms.
2. For a cheaper price, you can stay at an Ibis which would give you the same experience and closer to the Historical center.
3. We asked the lady owner where is the cheapest parking at the 24hr rate. She does not know. Which tells us how little she knows about her own city. We walked 5 minutes away to a turkish snack bar and asked the owner there, he directed us to P10 Parking Sint-Pietersplein where it's only 2.50 for 24 hours.

I can see the owners trying to be good hosts and good hotel owners. I can also see the renovation and just the overall effort from them to make guests' stays as positive as possible. But their own greediness and how much they care about Money will be their own doom, until they find a balance of money and customer service, I won't be back.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

We stayed for 5 nights in this delightful hotel, right opposite Ghent St Pieters station. The hotel owners were very helpful and courteous. Our room overlooked the station square but was very quiet and comfortable. The hotel is very well-appointed and the continental breakfast was excellent. We particularly appreciated the fresh orange juice and the takeaway breakfast delivered to our door the night before an early start. Fridge & tea-making facilities were welcome as was the free WiFi. We would be most happy to stay here again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juneabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 4 December 2011

Just returned from two nights at this hotel and I can't fault the place. The hotel is run by a husband and wife couple and they cannot be more helpful. On checking we were given a map and info brochure on Ghent and told about the trams to the main centre although it is only a 20 min walk. The hotel is located right opposite the train station. The room was recently decorated and spotlessly clean. Breakfast was continental with plenty of choice. There is also a brasserie which sells local Belgian beer at the hotel which is open in the evenings - we ate there both evenings and the food was of a restaurant quality but reasonable priced. If we ever return to Ghent, then we would stay in this hotel. It is ideally situated by the station as we were travelling to Brugges and Antwerp during our stay, which was ideal and the short tram ride into the centre of Ghent itself made this hotel ideal.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marshasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 7 September 2011

The hotel is 2 minutes walk from Gent-St-Piters station so it was very handy for us and our luggage. I'd booked through booking.com, and from what I remember I was given the option of a room for 2 people, which was either a double bed or 2 single beds - so in the comments box I asked for 2 singles. Upon arrival I was told that the room would be €7 more expensive for the 2 singles, or we could take the double. Either this is my memory playing tricks on me or there may have been some confusion between booking.com and the owner. Either way, there seems to be 2 seperate room types now on booking.com each with different prices.

Anyway the room was fine & clean - not as spacious and a little more expensive than the other places I stayed at in Belgium, but regardless it was ok for the price. Getting into the town centre is easy on the number 1 tram and there are plenty bars and restaurants around.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank alexdodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aussie in UK
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 August 2011

I stayed here in May 2010 with my sister for a short break to Belgium from the UK. We chose it mostly for the location to the train station and price. Breakfast was good. I cannot really fault the hotel and all the positives other people have said are true, good sized room, clean, friendly staff. The only bad thing I would say was our room was on the main road/square and it was quite noisy if you had the window open. We checked out late on our last day (we stayed for two nights) as it was raining and our train didn't leave until the afternoon. This cost a little bit extra but I don't think it was much, maybe 10 Euros for every hour extra.

  • Stayed September 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AUS_MAP_IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 9 July 2011

We stayed here one night and has three rooms.

Due to a change in the Belgian law it is not allowed to smoke inside public places anymore since July 1st, 2011. Hotel Castel took this event as an opportunity to redecorate the hotel and restaurant completely.

Rooms:
The rooms are spacious and new. A double bed has the matrasses and the sheets apart (so not fighting your partner for the sheets). The bath room is quite big and is clean. As far as we could see, there was only one minus: the absence of AirCon. That is not a problem when the weather is cold, but in case of a hot day it is not very convenient. Sleeping with the window open has two disadvantages: it can be noisy around the station, although that did not bother us much, and musquitos can be a problem.

Hotel:
Across the street of the central station of Gent, with tram stops in front of that station. Tram 1 will take you to the center in about 7 minutes and tickets can be bought easily at ticket machines (EUR 1,20 for one way, 10-trip tickets for EUR 8,00). The hotel/restaurant is specialized in Belgian beers, so if you are a connaisseur of beers than you can certainly be happy here. The female owner can tell you a lot about those beers (I thick there are 2,152 Belgian beers, if I remember her words correctly). The hotel is family run and they are very helpful and friendly. Breakfast was nice, but could use more variety. Parking is quite easy around the hotel, but you can only pay for maximum of half a day (EUR 2.00). On the other side of the station is a parking garage where you can park for EUR 10.00 for one day.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank PetvZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Castel

Property: Hotel Castel
Address: Koningin Maria Hendrikaplein 9, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #25 of 37 Hotels in Ghent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Castel 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Hotel Brasserie Castel

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