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“Great Location, Nice Facade but nothing further” 3 of 5 bubbles
Review of Ghent Marriott Hotel

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Ghent Marriott Hotel
Ranked #5 of 37 Hotels in Ghent
Certificate of Excellence
Amsterdam
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great Location, Nice Facade but nothing further”
3 of 5 bubbles Reviewed 24 October 2013

I started reading Lady Mustard review below and suddenly feel like I have nothing to add. I also "had booked a short break in Ghent for a special birthday treat [for my wife]. Ghent is charming (despite almost continuous rain on our visit) but I was disappointed in the Marriott." So I will still try to add my own touch. We have visited Bruxelles, Liege, Anvers and also Bruges that we loved but had never the occasion to go to Ghent together. In Brugges, I often booked too late and ended up in small "no-brand" family hotel that we all appreciated (see my reviews). Here, given the occasion, I booked upfront, called several times to ensure the resevation was OK etc...Based on the reviews and of course, the big Marriott name, I thought I could not go wrong. Now the facts: hardly greeted at check-in, no welcome drink, no help to take the luggage (or do you only get this in 5-star maybe?). I had asked for a room with a view on the canal (like everybody I guess) but it was not possible, the room was nice but a bit oldish with wood furniture that could have used renovation, the bath tube did not look shiny and fresh and there was plenty of dust on the shelves of the mini bar. Apart from that, good sleep, quiet, no noise. The wifi also worked well. The breakfast lacked variety and quality; the pastries tasted like they came from a factory rather than from a local boulangerie (bakery). There was a nice little spot for the 3 of us in a room with the view on the canal but somehow they must have wanted to keep it (though it was not reserved) for other guests as they tried to place us in the back room. But after I asked for this table, they finally sat us there as it was free. But the worst in the breakfast was the service: not that anything bad happened but the atmosphere was everything but relaxed. All the waiters were tensed, in a rush to let people out to have new comers sitting, they walked fast, strong steps, not a smile, we did not have a quiet Sunday morning breakfast as we had expected. We litterally felt rushed out. Before closing the review because it does not deserve too many words, I want to mention the two people that contributed to improve the picture: a young trainee that delivered our cappucinos; in the chaos of the breakfast, I had the feeling he was actually trying to deliver us a good service, thank you to him. The driver was helpful and friendly and lent us an umbrella to go out visit even after we had checked out: much appreciated. As a conclusion, I will say that hotels are a hospitality business...and this is what we did not feel at Marriott Ghent: the hospitality.

Room Tip: Well I have no tip on the rooms apart from the fact that you should try to get one on canal side, do...
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  • Stayed October 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MaBoyOmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
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Frederick, MD
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 17 October 2013 via mobile

Because of our work travel, we stay in Marriotts quite often for business. However, for our vacation to Belgium we wanted to stay in the types of places we had never been before. But, when we started researching where to stay in Ghent we realized that this is THE hotel in the area. Once we got there, we absolutely understood why. The best part of the hotel was the amazing location- tucked away along the canal, near some of the best attractions in the city. Food at the hotel was great... there is no concierge lounge for Gold and Platinum members but we received a voucher for free drinks and appetizers at the bar and free breakfast. Keep in mind that the address for the hotel will not get you there with a GPS if you are driving, as the street address is only open to foot and bike traffic. Actually, driving in Ghent is an altogether terrible idea and was pretty stressful. We never did find the parking for the hotel, so we parked at the parking garage by the church next door. It turns out that the parking there is much less than the hotel, so it all worked out. Overall, it was a great stay!!

Stayed October 2013, travelled as a couple
Helpful?
3 Thank birdseed_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 16 October 2013

I had booked a short break in Ghent for a special birthday treat. Ghent is charming ( despite almost continuous rain on our visit) but I was disappointed in the Marriott. This quite expensive hotel is really quite ordinary. Granted, the facade of the hotel on the Ghent waterfront is spectacular and , as other reviewers have commented, the location within the town is very convenient for sightseeing and eating. I realised from the website that a large modern hotel had been tucked behind the ancient frontage and was looking forward to seeing some inventive architecture and design. What the designers have created behind the unique 17thc townhouses is a bland 'corporate' looking space that could be anywhere. It neither references its context, nor creates something interestingly new. Our room was ' deluxe' but not one of the more expensive ones on the waterfront, so overlooked a wall. The window allowed in little natural light but did let in the light from the streetlight opposite at night. The interior of the room was like that of a bland motel: soulless dark veneer furniture, tan carpet, white walls. Nothing to indicate where you were. Bathroom grouting was a little cracked and mould-stained, toiletries basic. The window could not be opened. I had hoped that there would be a lounge that made use of the river views. However, there is no view from the lounge: if you are lucky you get a window seat in the restaurant at breakfast before the business conference crowds descend. Good points were crisp high thread-count white sheets, (although quilt was far too warm for stuffy room,) kettle and tea making equipment in room,( but replenishments had to be prompted.) The breakfast was good and plentiful too, and the breakfast staff - especially the women- polite and helpful.
We don't often stay in ' chain hotels'; now I remember why. I wish I had had spent my money on a smaller, more characterful place.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LadyMustard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville, Florida
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

This hotel is a great find. Ghent is a quiet small historic town with not alot of traffic compared to Brussels. It is right in the middle of Ghent and you get the best of both worlds because you get the modern and historic aspects of Ghent. You are a short 5 minute walk to all the shopping, bars and restaurants. Ghent is about 30 minutes from Brussels or Bruge which means that you can take a day trip there by car or train.

Room Tip: It is worth upgrading to a room on the canal side of the hotel as the view is beautiful.
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  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
324 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

This is a fabulous hotel that combines old and new, turning an historic hotel into one with modern conveniences. It is located on a canal and is a short walk to restaurants, bars, and shops. The rooms were large and comfortable. We were in Ghent for New Year's Eve and drank our champagne from the hotel outside along the canal. There were many other revelers making it one of the best and memorable New Year's Eve celebrations we have ever had. The city of Ghent is charming and well worth a visit.

Room Tip: Request a room overlooking the canal.
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  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PRSRJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

Stayed overnight on business at either end of a week of travelling in The Netherlands and Belgium. Great way to start the week after a long inbound journey and a great recharge on the way back. Big comfortable room and impeccable welcome. The restaurant is not open on a Sunday, but one can get something to eat in the ground floor bar area or in the multitude of restaurants around the location. Would consider this for a weekend break location, although during the week there are a lot of travelling business people. During my stay a large conference with the supermarket group Aldi was also taking place, so made for a busy breakfast area!

Room Tip: Go for the fifth floor if you have a choice. Great views but also just slightly away from the hub-b...
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  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Webwurzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renkum, the Netherlands
Level Contributor
343 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Right in the historic heart of the city of Gent we spent two nights in this fantastic hotel. Behind the historic façades you step from the mediëval Streets straight into a world of luxury: excellent rooms, service and meals! The breakfasts are great (though a real espresso would make it more than 100%) and the restaurant serves very good, delicious meals. the rooms are spacious with all facilities and the underground parking is very convenient.
If one of the two elevators is out of order, you have trouble on a busy Sunday morning to get fast to your room on the upper floors. The stairs from above don't lead you to the lobby, but to the street....

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Klaas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ghent Marriott Hotel

Property: Ghent Marriott Hotel
Address: Korenlei 10, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Ghent
#3 Business Hotel in Ghent
#3 Luxury Hotel in Ghent
#5 Romantic Hotel in Ghent
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ghent Marriott Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
The hotel on the Korenlei, in the historic centre of Ghent, opened its doors March 20, 2007. The hotel has 150 comfortable guest rooms and suites. There are nine meeting rooms, Poppi Coffee & Wine Bar, Brixx Cellar Lounge and Ghent Marriott restaurant with terrace and view over the river Lys and the historical facades of the Graslei. There is free WiFi. Guests can park in the parking garage under the hotel. The hotel has long been considered the top of European in the field of hospitality and was rewarded in 2013 by Trip Advisor as the best hotel in Belgium. ... more   less 
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Also Known As:
Marriott Ghent
Ghent Marriott

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