I started reading Lady Mustard review below and suddenly feel like I have nothing to add. I also "had booked a short break in Ghent for a special birthday treat [for my wife]. Ghent is charming (despite almost continuous rain on our visit) but I was disappointed in the Marriott." So I will still try to add my own touch. We have visited Bruxelles, Liege, Anvers and also Bruges that we loved but had never the occasion to go to Ghent together. In Brugges, I often booked too late and ended up in small "no-brand" family hotel that we all appreciated (see my reviews). Here, given the occasion, I booked upfront, called several times to ensure the resevation was OK etc...Based on the reviews and of course, the big Marriott name, I thought I could not go wrong. Now the facts: hardly greeted at check-in, no welcome drink, no help to take the luggage (or do you only get this in 5-star maybe?). I had asked for a room with a view on the canal (like everybody I guess) but it was not possible, the room was nice but a bit oldish with wood furniture that could have used renovation, the bath tube did not look shiny and fresh and there was plenty of dust on the shelves of the mini bar. Apart from that, good sleep, quiet, no noise. The wifi also worked well. The breakfast lacked variety and quality; the pastries tasted like they came from a factory rather than from a local boulangerie (bakery). There was a nice little spot for the 3 of us in a room with the view on the canal but somehow they must have wanted to keep it (though it was not reserved) for other guests as they tried to place us in the back room. But after I asked for this table, they finally sat us there as it was free. But the worst in the breakfast was the service: not that anything bad happened but the atmosphere was everything but relaxed. All the waiters were tensed, in a rush to let people out to have new comers sitting, they walked fast, strong steps, not a smile, we did not have a quiet Sunday morning breakfast as we had expected. We litterally felt rushed out. Before closing the review because it does not deserve too many words, I want to mention the two people that contributed to improve the picture: a young trainee that delivered our cappucinos; in the chaos of the breakfast, I had the feeling he was actually trying to deliver us a good service, thank you to him. The driver was helpful and friendly and lent us an umbrella to go out visit even after we had checked out: much appreciated. As a conclusion, I will say that hotels are a hospitality business...and this is what we did not feel at Marriott Ghent: the hospitality.
- Official Description (provided by the hotel):
- The hotel on the Korenlei, in the historic centre of Ghent, opened its doors March 20, 2007. The hotel has 150 comfortable guest rooms and suites. There are nine meeting rooms, Poppi Coffee & Wine Bar, Brixx Cellar Lounge and Ghent Marriott restaurant with terrace and view over the river Lys and the historical facades of the Graslei. There is free WiFi. Guests can park in the parking garage under the hotel. The hotel has long been considered the top of European in the field of hospitality and was rewarded in 2013 by Trip Advisor as the best hotel in Belgium. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Ghent
- Ghent Marriott