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“Fantastic return to a great hotel”
Review of Budock Vean Hotel

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Budock Vean Hotel
Ranked #1 of 2 Hotels in Mawnan Smith
Certificate of Excellence
GreenLeadersBronze level
padstow, cornwall
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic return to a great hotel”
Reviewed 25 August 2014

This was our first visit back to Budock Vean since our wedding day and it was delightful that so little has changed, including the excellent service, the wonderful warm welcome and the incredible food.We stayed in the suite, as we did before and enjoyed every wonderful minute of it. Just need to make sure it isn't another 13 years before we return again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 11 September 2014
Thank you so much for your kind review and Congratulations on your Wedding Anniversary! We are delighted you visited us again and do hope it will not be so long next time.

Thank you again!
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • French first
  • Any
English first
Buckingham, United Kingdom
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 13 August 2014 via mobile

We stayed a week at the hotel on b&b basis. We'd booked a Cornwall holiday at the last moment and this venue and facilities appeared to meet our needs. We thought we'd done well. On reflection we were only half right and, perhaps, that was in part our fault for booking late?

There is much to commend the hotel - it's setting, it's grounds and especially the secluded riverside area and terrace. It's various sporting facilities were a draw and my wife used the spa, pool and hot tub while I practised snooker. We also enjoyed the games lounge. Neither of us are golfers but we enjoyed our room's view over the course and were not at all disturbed by the daily course maintenance or by it's use. Staff were always professional and some in particular were especially helpful and welcoming (eg. Sam, James, Rachel). We ate on the Terrace on a couple of evenings and the food was of good quality, while enjoying the views of the valley in which the hotel is housed. The hotel is also well placed for nearby Falmouth and various tourist attractions.

Our initial impressions of the hotel on our arrival were good (lovely grounds, easy parking, friendly reception and helpful James to carry our luggage) but as we meandered up several flights of stairs and through narrow drab artexed corridors, stopping and starting for other guests as if driving down Cornwall roads our excitement began to wear off. We eventually reached our room and unfortunately it was one that had still to be refurbished. We felt as if transported back to the late 80s/early 90s. Everything was clean but, sadly, very very tired. But it was the stifling heat from the room (the window was locked shut) that meant that we had to ask reception to open it with a key and for the large window to be permanently opened wide (which obscured the TV) - even the uht milk had gone off in the heat : we were given a small fridge and fresh milk but the hum of the fridge and still very warm room meant we didn't sleep well for the first few nights. Knowing that there were these problems and at the prices we were paying we did think that we could have been offered another room (if free), or reduced costs or a complimentary meal.

Our late room booking meant too that we had been allocated a breakfast table the closest to the buffet table. Clear advantages in some regards but not ideal and again we thought that an alternative table could have been offered away from hub bub at buffet table. Perhaps we should have just commandeered a better table as a fellow guest did and stayed there even when challenged by the staff. Generally I enjoyed my breakfast but my wife unfortunately experienced several poor hot meals - an omelette that even the waiter admitted was like two fried eggs folded into each other; soggy scrambled egg and a very runny fried egg. Unfortunately the toast too was soggy.

The sauna and hot tub are good but there are very limited facilities and these can soon be awash with a hen party or young/not so old couples who are happy to stay there for very long periods denying others use.

Others refer on TA to the hotel's dress code for dinner in the dining room. I will too, although I don't have a solution. As a member of Middlesex CCC (@Lord's) I fully understand the conformity and rules there are clearly understood and applied. But Lord's essentially serves only one type of clientel - cricket lovers; so such a code can be readily applied. The hotel however is trying to serve several different types of customer, largely allows everyone to go everywhere on the hotel's ground floor and as a consequence people dress very differently around the hotel even in the evening. This is especially true around the lounges, conservatory and terrace. Yet some customers, clearly dressed to the code for dinner looked perplexed and somewhat angst when confronted with someone in shorts or a bathrobe having a beer or wine on the terrace. This doesn't make for a totally relaxed atmosphere.

The hotel could be fantastic (and in some ways is) but it needs to work on some of the more fundamental service delivery issues highlighted here - yes, the refurbishment will help. But having a more holistic approach to problems, with various solutions, encountered by customers would help too. A 'how was your stay' on paying nearly £1800 on leaving would help too.


Stayed August 2014, travelled as a couple
Helpful?
5 Thank Englishgent55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 15 September 2014
Thank you for taking the time to review your visit to the Budock Vean Hotel. We thank you for your kind comments and will pass these on to the team.

We do appreciate constructive feedback and try to respond wherever possible. The hotel is currently going through a transition period and some areas have been refurbished whilst others are still to be refurbished. We would have offered you a refurbished room had one been available.

Our Reception team are always keen to ask how guest’s enjoyed there stay and our guest questionnaires are read and responded too so, again, I apologise if this was not the case on this occasion.

We do hope you will visit us again and I would be grateful if you could contact Melanie directly at management@budockvean.co.uk so we can discuss your comments further.
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Plymouth
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

Visited today to use the pool area and was shocked to find the whole area extremely unclean. Mould around windows, muddy floor, black mould and hair under the seats in the sauna. Just generally very unclean! Will not be returning!

  • Stayed August 2014
    • Location
    • Cleanliness
Helpful?
3 Thank GC3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 15 September 2014
Thank you for taking the time to review your visit to the Budock Vean Hotel. We are sorry to hear we fell short on this occasion. We have investigated your review and would appreciate the opportunity to have a chat with you directly. Would you please contact Melanie on management@budockvean.co.uk.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
85 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 August 2014 via mobile

Budoc Vean is a strange juxtaposition of rural retreat and 1970s working man's club. That sounds awfully harsh for what is a very exclusive hotel but that is exactly what some areas of the hotel look like. It's as if they've totally forgotten that it's there.

The exterior of the hotel is exquisite and there is ample parking for all guests. The room we were allocated was superb but having glanced into a few other rooms as we walked down the corridors, I can honestly say we got lucky.

There is a really nice pool and a hot tub too (which we enjoyed well after the sun had set). The hotel claimed that dinner was jacket or tie policy, but this didn't appear to be enforced, although I did make an effort.

The food was superb and the service also was above average for this class of hotel.

Overall I'd say that Budoc Vean is a good place to spend a long relaxing weekend.

Stayed July 2014
Helpful?
1 Thank NickC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 8 August 2014
Thank you for taking the time to review the hotel and we are pleased you enjoyed your stay.

The hotel is currently going through a transition period and some areas have been refurbished whilst others are still to be refurbished. We have started a 2 year refurbishment programme which commenced in June 2014. No area has been forgotten and we do hope you will visit us again soon and see the on-going improvements we are continuing to make.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunbury, United Kingdom
1 review
Reviewed 6 August 2014

We have stayed at this hotel many times where they pay great attention to detail, have an excellent chef and the owner takes a personal pride in providing the very best that can be achieved in all departments. Our visit was to celebrate our sister's 83rd birthday and she was made to feel very special by the owner and staff. She had a wonderful room for the disabled with a fabulous view of the valley gardens and a walk in shower she found easy to use. She also ate very well thanks to the chef and his staff. In every way this hotel is very special. So many thanks to everyone for making our stay delightful. The champagne and cream teas in your lovely lounge and conservatory area will be remembered with great happiness.

Room Tip: Please ask for a garden view room.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 96Griff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 8 August 2014
What a fabulous review! We are so pleased to hear you enjoyed your stay and your sister had a Happy Birthday with us.

We do hope you will come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newquay, United Kingdom
2 reviews
Reviewed 5 August 2014

I booked a party of 6 ladies in for my friends hen do in August and we had a lovely time! The booking was very straight forward and the ladies in the spa were very helpful. The grounds that the hotel are set in are amazing and very well looked after. Ever one of us thoroughly enjoyed our lunch which I thought the menu didn't do justice as I was expecting some boring chicken strips but was delighted with a generous portion served on salad and very tasty dip.
The spa staff were wonderful and I enjoyed a very nice massage. The waiting staff were also very helpful and friendly. The only reason that I didn't give the hotel 5 stars was that the pool area could do with some TLC.
Very enjoyable stay and would highly recommend, thank you.

  • Stayed August 2014, travelled with friends
    • Cleanliness
    • Service
Helpful?
Thank Hayley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 8 August 2014
Thank you so much for taking the time to review your recent visit of the Natural Health Spa. We are delighted you enjoyed your day and will pass on your positive review to the Spa team. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2014

My friend and i emailed the spa to arrange 2 massages and very pleasantly surprised that we got spaces the very next day with a prompt email back. It was a bit of a trek to get to the hotel as we were on the other side of the Helford River which required a river taxi and lots of uphill walking and a short cut across the golf course, no taxi's or other form of transport were available to us. We paid £45 each for a 40 minute massage and were disappointed that we were out before our times were up, the massage and the girls were however very nice. We then had a late lunch of crab and rare roast beef sandwiches in the bar which were lovely, again the staff were lovely. We stayed so long that we also had a cream tea!

  • Stayed August 2014, travelled with friends
    • Cleanliness
    • Service
Helpful?
Thank Lisbeth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BudockVeanHotel, Manager at Budock Vean Hotel, responded to this review, 8 August 2014
Thank you so much for your very kind review of the Natural Health Spa. We have passed on your kind comments to the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Budock Vean Hotel

Property: Budock Vean Hotel
Address: Budock Vean Lane | near Helford Passage, Mawnan Smith, Falmouth TR11 5LG, England
Region: United Kingdom > England > Cornwall > Falmouth > Mawnan Smith
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Mawnan Smith
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Budock Vean Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
On a quiet bend of the tranquil Helford River nestles the award-winning 4 star Budock Vean Hotel. This family owned and run hotel is set in 65 acres of glorious gardens, woodlands and its own golf course - The Budock Vean is a sanctuary for rest and relaxation. With an AA Rosette restaurant renowned for amazing food, relaxing treatments in the Natural Health Spa, luxury self catering holiday homes, dog friendly cottages, tennis courts, kayaking and boat trips along the river, you can be as active or as relaxed as you wish. ... more   less 
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Also Known As:
Budock Vean Falmouth
Budock Vean Hotel Mawnan Smith, Cornwall

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