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“First time in a hotel”

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Novotel Leuven Centrum
Ranked #4 of 17 Hotels in Leuven
GreenLeadersBronze level
Brighton and Hove, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“First time in a hotel”
Reviewed 8 July 2014

We stayed at this hotel as a stop-over at the beginning and at the end of our main holiday.
Being our first ever stay in a proper hotel, I suppose we may have been overwhelmed but, in fairness, it was wonderful and we loved it.
We stayed here in early June with the Little Trains of Austria tour run by Leger, myself (56), my wife (51), our daughter (26) & my sister (61) and had 2 rooms.
The hotel staff were friendly and very helpful (despite some tired Brit's getting tetchy about using key cards, etc).
The rooms were clean, spacious and provided the usual amenities for making tea/coffee, etc, with cold store well stocked in the rooms.
The bed was huge (to us) and was luxurious. We wanted to bring it back with us, but it would have filled our bedroom at home. The TV was huge (again, to us) and had great reception and was perfect for watching the first England World Cup game in bed - yep, I stayed awake for that.
The bathroom area was amazing. Fully tiled, lovely hot shower and thoroughly clean.
Our room faced the Stella Artois brewery and it seemed like heaven to wake up in the morning, open the window and see every man's dream right in front of you. I tried the taps in the bathroom but, alas, only water came out.
The bar and lounge areas are very spacious and comfortable, with TV's on the wall. The ambiance seemed really nice in the evening when a few locals pop in or guests amble down to relax.
The meals we found were excellent and well cooked. The serving staff were very efficient and even the manager was helping out (seeing as a coach load of tired and hungry Brits had just arrived). The atmosphere was friendly and enjoyable.
The manager was very chatty and friendly. He seemed to be on top of everything and did his upmost to make sure we were all happy. Alas, you always get a few people who are not quite happy for whatever reasons, but we found him and his staff friendly.
We did not have time to view the local area, but it appeared to be in a nice quiet area, close to the town centre and within reach of everything you may need.
The hotel doors close at 11pm each night so if you need to pop out for a smoke, you just buzz to be let in again. The reception is open 24/7 though I did not feel the need to have a ciggie in the early hours. No smoking is allowed anywhere in the hotel, as is the norm.
Overall, being our first stay in a hotel, we loved it and would not be wary of staying in one again in the future. As our stay was included in a package, we cannot compare price wise with others but, whatever it cost, our stay was perfect.

Room Tip: Rooms opposite the brewery have that yeasty smell when you open the windows , but only when the wind...
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 16 July 2014
Dear Sir,

We would like to start by thanking you for taking the time to write a review of your stay at our hotel. We are most concerned with your satisfaction and your feedback is of great value to us.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are very happy that you enjoyed your first time experience in a hotel and that our hotel had the privilege to give you this , it is always encouraging to learn that guests are satisfied with our service. We also noted that you were pleased with the facilities in the room and the rest of the hotel. Our team has been informed with your kind comments.

May we end by saying that it was a pleasure to serve you and we hope to welcome you again very soon in Novotel Leuven Centrum.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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London
Level Contributor
263 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 8 July 2014 via mobile

We stayed for four nights in an Executive room during Rock Werchter and found this Novotel to be a good option. It's a 10 min walk to the station or 20-25 mins into town although there is nothing in the immediate vicinity of the hotel. Our room was newly refurbished and we had no noise issues whatsoever. Housekeeping was a bit hit and miss - only one robe, coffee capsules not replaced, no kettle for tea but these are just minor issues and we'd stay again.

Stayed July 2014, travelled as a couple
Helpful?
Thank Travel_Lion_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 16 July 2014
Dear Sir,

First of all, thank you very much for sharing your comments with us and for choosing Novotel Leuven Centrum for your visit to the Werchter Festival. We hope you had a nice time.

We are very happy to read that you appreciated the location of the hotel, as well as the refurbishment of the rooms.

For the amenities in the executive rooms: indeed, we are very sorry that the coffee capsules were not replaced, we have shared this comment with the housekeeping team and will make sure this will not happen again in the future. About the bathrobe however: indeed, there is only one, as these rooms normally are only reserved by business people, who have a single room. But we are very happy to give an extra bathrobe for the second person at simple demand. The kettle is not needed as there is possibility to get warm water at the expresso machine in the room.

We would like to end by thanking you once again for your feedback, this is an opportunity for us to do better in the future.

We hope to be able to welcome you again, for Werchter, or otherwise.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
465 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 3 June 2014

I stayed in this hotel for one night and could not fault it. The room was very modern and spacious and so was the bathroom. I think it is the most comfortable bed I have ever slept in. The breakfast was really good and there was so much to choose from. It is very central, although it is not noisy. I would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 8 June 2014
Dear Madam,

We are very thankfull for sharing your experiences in Novotel Leuven Centrum with us.

We also are very pleased to read that you enjoyed your stay here and that you appreciated the location, breakfast and the facilities of the room.

It would be great if we could welcome you again in our hotel.

Once again, thank you for the positive remarks, this is very encouraging.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2014

Stayed at this hotel with a group of 73 people. It suited very well - good location for easy walk into the city. The bedrooms were excellent - plenty of space, large comfy bed, extra pillows available, beautiful bathroom and shower with separate toilet. Great to have tea/coffee making facilities. Also very quiet so good for sleep.
The breakfasts were super - masses to choose from and all delicious. The only downside was that staff were rather slow at times to clear tables making it difficult to find somewhere to sit down.

Room Tip: We were in 602, right at the end of a corridor, amazingly quiet. Not a great view over Stella Artois...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMD1530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 3 June 2014
Thank you for taking the time to write a review of our hotel. Your feedback is of great value to us.

May we offer our sincere thanks for your kind comments about your stay at Novotel Leuven Centrum. We are very proud that our efforts are appreciated by our guests. We are also very happy to read that you enjoyed our extensive breakfast buffet.
However, we were are sorry to read that clearing tables did not go fast enough, we do our utmost best to get them cleaned as soon as possible, even when large groups come for breakfast.

We would like to end by saying it was a pleasure to serve you and we hope to welcome you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 May 2014

Standard business room. I was only there for one night on my latest trip to Leuven. The best thing about the hotel is its proximity to the railway station. I would not want to stay in this hotel for long but it is certainly the best in town.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scotsman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 3 June 2014
Thank you for taking time out of your day to provide feedback regarding your recent stay.

We are so pleased to see our location was convenient for your trip to Leuven. It would be our pleasure to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 May 2014

I stayed at this hotel for 2 nights at the end of April 2014.

This is typical of the standard of the Novotels in Belguim. Clean tidy and largish rooms with free internet. My room appeared to have been recently refurbished with a trendy design feel and large comfortable bed which came with a selection of pillows.

Internet connection was good and strong and allowed clear Skype connection back to home.

The location, opposite the Stella Artois brewery was good and allowed a 20 minute walk into the centre of the historic town which is well served by bars and restaurants covering many price points to cater for tourists and the local student population.

Breakfast was good in modern surrounds. Cooked options were limited but adequate and there was fresh fruit and yoghurt also available.

Nice place to stay for couples or business travelers.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justine555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, 14 May 2014
Dear Madam,

We would like to thank you for sharing your experiences with us.

We are delighted to see that you have enjoyed the rooms, internet connection and breakfast.
Hopefully we can welcome you again on future visits to Leuven.

Thank you very much for the encouraging words.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Leuven Centrum

Property: Novotel Leuven Centrum
Address: Vuurkruisenlaan 4, Leuven 3000, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Leuven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Leuven
#3 Luxury Hotel in Leuven
#4 Romantic Hotel in Leuven
#4 Family Hotel in Leuven
#4 Business Hotel in Leuven
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Leuven Centrum 4*
Number of rooms: 139
Official Description (provided by the hotel):
This modern and trendy hotel is the perfect base from which to discover the historical centre of Leuven and the surrounding area.From this convenient location you can easily visit many old treasures, such as the famous 15th century Town Hall, built in a Gothic architectural style. Take advantage of the main train station and the highway in the vicinity to explore the wide and green surroundings of this art city. Back in the hotel, you can work up a sweat in the fitness room and afterwards enjoy a drink in our bar or have something to eat in our Foodsquare restaurant. The bustling nightlife is just a stone’s throw from the hotel , but if you prefer to relax, you can indulge in a relaxing steam bath or you can retreat in your spacious, comfortable and stylishly decorated ‘Next’ room. All the ‘Next’ rooms, according to the new novotel concept, are non smoking and are provided with free WIFI and coffee and tea facilities. Up to 2 children (15 years and under) stay free when sharing with parents.The Novotel Leuven is also the ideal place for your business trips. It is close to major road networks and the train station, and has six meeting rooms accommodating 200 people for seminars or conferences . A stay in the historic and lively city of Leuven is always a pleasure! ... more   less 
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Also Known As:
Novotel Leuven Centrum Hotel Leuven
Leuven Novotel
Accor Leuven Centrum

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