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“Great location, cosy lounge and a room with a view...”

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Grand Hotel Casselbergh Bruges
Ranked #12 of 97 Hotels in Bruges
Certificate of Excellence
London, United Kingdom
Level Contributor
94 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Great location, cosy lounge and a room with a view...”
4 of 5 bubbles Reviewed 3 June 2011

We stayed here for three nights in June 2011, and liked this hotel. The room was large enough, with a view of the canal and Our Lady's Church, a super bathroom with separate shower, comfortable beds and free wireless internet. We also used the 'Relaxation' area, (a nice place, good sauna and steam room, but very unconvincing cardio equipment), and a few nights had a drink in the beautiful bar and its luxurious surroundings. The location is perfect, but don't be lazy and go somewhere other than the main squares nearby to eat. It might not be cheaper, but it will be better than the overpriced moules, frites and beer you will find there.

My impression was generally very good, but there are also problems: the design of the bathrooms is not very functional (including a light switch on the wrong side, hooks in the wrong place and so on), and strangely organised: the Relaxation area requires a security code, you have to give up your passport for a bathrobe, and there are no changing facilities down there. The hallways have muzak playing so softly that you think it comes from other peoples' rooms. The breakfast room is very nice, but the food is disappointingly mass produced, and a separate trip is required to get some cream for coffee.

The staff are earnest, but they do seem overworked and a bit brusque as a consequence, especially in the eccentrically located reception that must make their job harder by not giving them decent command of the area. The lounge is a fabulous place to spend the late evening, with quite reasonable prices, but whilst the decoration is top quality in terms of chairs, walls, curtains, plasterwork and a lovely little fire going, the 'paintings' (ugly, flat prints of undistinguished originals, or repro photos of '50s Hollywood) reduce the impact significantly.

We wondered aloud to each other whether the hotel doesn't feel it has to try very hard to get a crowd. Probably not, but a bit more attention to a few things would send this place into the stratosphere, considering how much it has to begin with.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank groggery1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,241 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (613)
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English first
Ascot, United Kingdom
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 2 June 2011

The hotel was really nice in a very central location, only a couple of minutes walk from the Burg. We had a family room which slept the children (aged 13 and 8) in the mezzanine level above the main room. They thought it was fantastic. The beds were extremely comfortable and the bathroom great with L'Occitaine products. The breakfast buffet was excellent and we were really pleased to have it included in the room price, as Bruges is very expensive to eat out. The on-site parking is a plus in Bruges as it's difficult to park in the city centre. The staff were a bit brusque and unhelpful at times, but we came to realise that this is a normal part of customer service in Belgium!

To get the family room, we called the hotel directly (they all speak excellent English) as it was not showing any availability online.

Room Tip: Call the hotel directly to get the family room
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nikkisibley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 2 June 2011

This really is a good hotel. A great location! A wonderful building! The public areas, particularly in the older wing, are almost palatial! We stayed in the newer wing and had a fantastic canal view, well worth the extra payment. The room, 2404, was slightly smaller than expected but well furnished, had a good bathroom (shower cubical and bath) and beds that were so comfortable. There was however an obvious odour of standing water from the bathroom and, if the bathroom door was left open by room service, it could be a little off-putting. We put up with it because everything else – including a fantastic buffet breakfast – was so good.

The location was excellent with everything in walking distance. Bruges itself was pretty, friendly, fairly priced and well worth a two day visit. By the by, I would recommend the Half Moon Brewery tour well above the Choco-story museum.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LancashireBells21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
80 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

We changed a booking at the last minute to stay at the Casselbergh and I am so glad we did. Our room was modern and clean, great bathroom and there was tea and coffee making equipment in the room. The breakfasts were great and the hotel has lovely public rooms. Terrific central location, however our room was extremely quiet. I love this hotel and would definitely stay again.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rdabca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
180 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 24 May 2011

The Grand Hotel Casselbergh has a lot of rooms relative to other hotels in Bruges, but you'd never know it. The hotel spans a number of buildings, so all the rooms are not in the same area. There are rooms which overlook the canal, and those that are on the street side. Either way, you will have a lovely, large, clean room with a well equipped modern bathroom, safe, mini bar, and comfortable bed. The many common rooms of the lobby are a real pleasure to sit in; they are comfortable spaces with newspapers, a bar, game tables, large windows and high ceilings. We enjoyed having wine and snacks each night before going out for a late dinner. The hotel is two blocks from the Markt, but removed from the noise and traffic. The location is perfect for walking to all the sites and museums. The buffet breakfast is included, which is not always the case in most of the other hotels and Inns. "Romantic and charming" only get you so far these days. You should opt for the updated, comfortable, elegant and quiet Hotel Casselbergh.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank love2trave09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 23 May 2011

We originally booked the Aragon hotel but this was fully booked and so we were booked into the Casselbergh instead. We were given an executive room in the old building and I can honestly say that this is the best hotel I have ever stayed in.

The room was large and beautifully furnished. The pictures do not capture how beautiful it is. The beds are two singles pushed together but are really comfortable with really comfy pillows. We had a bathroom with two sinks, a bath and a powerful shower.

The bar/lounge is really cosy with a large chandelier and a cosy fire burning. The bar prices were no more expensive than the other bars in the area. The breakfast room was large and relaxed and there was a nice spread including eggs, bacon, sausages, cheeses, smoked salmon, meats, fresh fruit salad and freshly squeezed orange juice.

The hotel is really central and there is a really nice restaurant directly behind it. We had a really great time and really did not want to come home. If you want a nice experiance in Bruge book the hotel Casselbergh you will not be disappointed

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnepLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fethiye, Turkey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 May 2011

We booked this hotel as part of a package, so we felt it very good value.The hotel is new ( although in an old and renovated building ) so everything feels clean and new. This is a big hotel so don´t expect the kind of service and personal attention you would get in a smaller hotel, but all in all an excellent stay for a good price..

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ozan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Casselbergh Bruges

Property: Grand Hotel Casselbergh Bruges
Address: Hoogstraat 6, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #12 of 97 Hotels in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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