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“Stunning Hotel - (but a few tiny tiny moans)”

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Grand Hotel Casselbergh Bruges
Ranked #11 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 3 February 2012

Stayed here for two nights with my partner in beautiful Bruges. The hotel is in a fantastic position and our Executive room (in the old section of the hotel) had a view of the top section of the Bell Tower in The Markt which was stunning - room 1104 - it was quite small compared to some of the other executive rooms (we peeked!) but we were happy to have the view. No town noise through the glazing - we even slept through the market being set up!

Carparking - use your sat nav to get in to the centre of Bruges! The hotel has a lift system that you drive into and then it takes you to the underground parking. It was a real squeeze for a CL600 Mercedes but that's no surprise given it's a huge car. Parking was 20E a night. No porter to help with luggage which was odd given the grandeur of the hotel. A nice polite reserved welcome.

The breakfast was absolutely fantastic - a beautiful clean room with a buffet of fresh juice, meats, cheeses, pastries, hot sausages and bacon, eggs - we would return to the hotel for this alone. Sadly NO RESTAURANT or ROOM SERVICE though - very odd given the size of the hotel and the fact they obviously have a kitchen somewhere! Bruges has absolutely loads of restaurants in a stone's throw of the hotel so it wasn't really a problem - it was just that one evening we lazed around too long in the Wellness area and at 11pm we would definitely had have ordered a couple of club sadndwiches if room service had existed.

Wellness area - beautiful and clean - just a sauna and steam but why no soaps or gels in the shower? ...and they will charge you 5E per per of slippers if you need them - naughty and this sort of small thing is what leaves a bad taste sometimes.

The room was absolutely stunning - high ceilings and lovely decor. The bathroom was much smaller than I guessed it would be for such a lovely room (only one sink) but it was very well laid out with a bath and shower attachment and also a seperate shower stall with only a rain head (girls be warned - you probably hate this set up just as I do for 'girlie' reasons! - why can't men who design bathrooms put in flexible shower cords in shower stalls?) Anyway, I had two lovely baths and in fact found the bath quite deep and long. The room has a minibar, heavenly bed, and good wardrobe space. They hadn't cleaned the bath properly upon our arrival, nor put a laundry bag in the room but both issues were immediately dealt with when I asked.

We had a real good look around Bruges - loads and loads of walking (girls take wedges or flats because it's all cobbles) and of all the hotels we were impressed that we felt we had chosen one of the best. I believe from asking at Reception upon leaving that the canal view rooms are in the new section (you don't really know you are in a 'new section' as it's all joined internally but I honestly was so impressed with the Bell Tower view on a sunny cold frosty morning that I'd probably still opt for the 'old section' again - old section is renovated and stunning so I don't mean old as in tatty - old as in historic!

We're both pretty fussy travellers and would definitely stay again but please Manageress read our reviews and tackle the small issues because the hotel has no reason it couldn't stake claim to being the fanciest one in Bruges - it very nearly is.

  • Stayed: January 2012, travelled as a couple
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5  Thank londonperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,265 - 2,271 of 3,498 reviews

Reviewed 2 February 2012

Stayed here for four nights and just absolutley loved the hotel. Bruges of course is just incredible but coming back each night to a great hotel just made the trip even more special. The lobby has a wonderful bar area and little alcoves with comfortable seating. All of historical Bruge is close together but this is right next to the main square.
We choose to upgrade a little and picked one of the rooms on the top floor which included the full vaulted ceiling wiht all of the exposed timber framework.

Note: We started the trip in Brussels and took a Sunday afternoon short trainride to Bruge. We were with another couple and after making a short train stop about 15 minues form Bruge I discovered my computer badg was stolen right from the overhead storage. Lost our passports, iPad, computer, etc. All the trains are open platforms and evidently thiefs walk on with a fake bag. Put it overhead next to other bags then right before the train leaves, they simpliy stand up, take the bag they spotted, and walk off. Worse case someone notices and they act like it was a mistake.

Suggestion: From then on I kept my luggae with the handle inward and I actually simply use the shoulder strap to snap it all together as one. And of course keep a better watch.

We had to go back to Brussels to get temp passports and shot the day Monday. While I was there there were ar least 4 or 5 other Americans with the same story at the Embassy.

Of course none of this reflects on the hotel or the wonderful country, but is just a safety sidenote.

Room Tip: we went tfor the top foloor rooms and they were great, but all of the rooms looked awesome (we peeke...
  • Stayed: March 2011, travelled as a couple
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1  Thank CABix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

We stayed here in early January looking for a quiet break after a busy Christmas. The hotel was everything we were looking for and more. From our first arrival staff were friendly, professional and efficient. The rooms were clean, warm and the toiletries were very nice. The hotel also had a lovely relaxing atmosphere about it with soothing music being played throughout the corridors and in the lounge rooms. As part of our package we were also offered a glass of cava which was lovely on our first night and encouraged us to go into the clean quiet bar. Breakfast was a good spread, every day we ate well and were not hungry again until mid afternoon! Finally I would recommend going down to the health suit if you get time. The sauna is a lovely way to relax or just take a book and relax on a lounger in the beautiful brick basement with its own trees! You can pick up a robe and towel from reception so you don't have to use your own however you do need to change in your rooms. The location of the hotel is perfect being just a five minute walk from the market square and a two minute walk from a lovely bar which has a menu of over 400 beers and some wonderful food. All in all we found what we were looking for in a relaxing break away, the beds were comfy and we came back well rested and feeling ready to face 2012! I would definitely go back and stay in this hotel and have no complaints what so ever other than I wish we had stayed another night.

Room Tip: If you can get a canal view room they are very quiet
  • Stayed: January 2012, travelled as a couple
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Thank Curious_traveller005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

My husband and I stayed in this lovely hotel in December 2011. Everything was just as it should be - clean, inviting, welcoming, charming and atmospheric. From the moment we arrived, the staff made us feel welcome. We were especially lucky to have an executive room which was very spacious and quiet. The hotel is positioned directly on the road side and a few minutes walk from the squares, shops and entertainment. It had a lovely spa. The only downside, but it didn't bother us as we liked to sample other restaurants, is that it doesn't have it's own restaurant for dinner although the breakfasts are great. We'd use this hotel again like a shot.

  • Stayed: December 2011, travelled with family
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1  Thank FizzUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

A pair of 18th Century merchant houses were turned into an elegant hotel around 6 or 7 years ago, and what an impressive conversion. The public rooms have great style and opulence. The reception staff are a mixed bunch who find it difficult to maintain eye contact. I fell down 6 marble steps near the reception area and skinned both shins. A combination of wet weather, leather soles and some very hard and sharp marble steps. The matter was dealt with in a perfunctory manner by the young man who really wasn't in the mood for an incident.
My wife loved the size and bedroom layout in the old building, and the bar manager with a ballerina daughter was a character worth a conversation or two. The breakfast was well organised and tasty.
As long as you wear deck shoes and shin guards when walking around the ground floor, the visit should be pleasant and injury free.

Room Tip: Pay extra for the old building upgrades.
  • Stayed: January 2012, travelled as a couple
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1  Thank Owlsfan1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2012

Stayed in this great old hotel just one short block off the markt. It was a fantastic experience from the sumptious hot and cold breakfast to the comfortable beds and bathrooms and friendliness of the staff. We were in Bruges on a layover between the U.S. and Tanzania to get over jet lag for a few days before tackling a safari and Bruges was the perfect location. The hotel has been refurbished in the last few years but it retains its classical elegance with its newest layer of comfort. The beds were semi firm and there was enough room to walk around them without bumping into walls. The marble bathrooms have shower-tubs with clothes lines for those who may want to rinse something out. It is within walking distance of almost everything one would want to see or visit in Bruges. Do pamper yourself; this may be a better hotel for adults.

Stayed: May 2011, travelled as a couple
Thank foggySanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

This hotel was located in the heart of the city. Everything is really within the walking distance from the hotel. Since Brugge is quite a nice and small city, this hotel is the perfect place to stay for walking and enjoy the beautiful view of Brugge. For the price, we stayed for 2 persons and got a very good rate at 103 Euros per night including tax and breakfast buffet.

As for service, don't expect anything extraordinary. This is not Four seasons or the Ritz-Carlton.

  • Stayed: January 2012, travelled as a couple
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1  Thank CBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Casselbergh Bruges

Address: Hoogstraat 6, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #11 of 97 Hotels in Bruges
Price Range: £110 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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