We booked this hotel for a birthday weekend in December 2011. There was a queue to check in when we arrived, after about 15 minutes we were given our room key - unfortunately our room was in the new section of the hotel and the key didn't work, so my boyfriend went back to reception to let them know (had to queue again), no apology from the reception staff and a new key was given to him. This key worked, but the room had not been cleaned since the last guest had left, it had a view onto a crumbling brick wall of a building opposite and my heart sank. We both went back down to reception, again had to queue - told the receptionist about the state of the room, again no apology but we were given a room upgrade (thankfully!) in the older section of the hotel (SO much nicer).
The communal areas of the hotel were lovely, which more than made up for the surly reception staff. We had pre-dinner drinks in the bar area every evening, sat by the fire and were given complimentary snacks while we relaxed. The bar staff were very friendly, and made us feel at home.
The hotel is in a great location, close to the Market Square and a lovely restaurant (La Petit Auberge). We had stayed in Le Tuilerieen hotel a few years prior to this last visit, and would probably stay there again rather than the Grand Casselburgh - better facilities, service and room quality.
- Official Description (provided by the hotel):
- The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more less
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