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“Luxury in the Heart of the City”

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Grand Hotel Casselbergh Bruges
Ranked #12 of 97 Hotels in Bruges
Certificate of Excellence
Denver, Colorado
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Luxury in the Heart of the City”
Reviewed 20 August 2012

We stayed here for three nights in early July 2012 and had an amazing time!

Accommodations: We had a King Executive Room with breakfast: Room rich colors, great fabric, very comfortable bed!, bathroom was clean and L’Occitane products are always a plus.

Food: We had the continental breakfast included in our rate and it was COMPLETELY worth it! The atmosphere was bright and in a dining room with minimal service. The buffet food selection was one of the largest European style breakfasts we have ever seen. They have hot foods: eggs, bacon, sausage, potatoes; cold foods: pate, cheeses, sliced meats, breads, yogurts, cut veggies, breads, pastries. Very impressed!

Service: Excellent! I know the hospitality industry well and all of their staff was helpful, friendly and professional. The night guy was amazing especially when my husband fell on the cobblestone in the pouring rain after a night of drinking Belgium Beer and cut open his elbow. He helped us stop the bleeding as well as called us a cab and we were at the Emergency Room within 15 minutes getting stiches.

Location: Great! It was fun driving into the city and passing through a small gate and then entering onto a narrow cobblestone street. Very historic building right in the center of town a few blocks from all of the shopping, dining and squares.

Spa: There spa was under construction due to a pipe burst but they have a sister hotel right down the block with a very similar set up. It was small but had almost everything you needed. The sauna and steam area was very nice and peaceful. The work out area only had a treadmill and elliptical machine, no weights, but at least we got cardio in.

Parking: Parking was very tight!! Even if you are used to European style parking garages, this is still a very tight setup. They do have a small lift and just turning into the lift off of the street was difficult in a 330 Mercedes. But the hotel does have parking in a small historic city so you can’t really complain.

Thank you we had an amazing time in Bruges and will be back!

Room Tip: We had a street view room and it was still very quite. Next time we might get a canal room.
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  • Stayed July 2012, travelled as a couple
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Helpful?
4 Thank deelovnco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
College Station, Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 August 2012

WOW! The Casselbergh bills itself a four-star and we agree every bit. Very nice place, Sumptuous breakfast, everything tastydelicious and well-prepared. Add a few square feet to the room and give us a large double bed instead of two very comfortable large singles pushed together, I would call it a five-star. Superb staff, services, quality exudes throughout. Highlights included nice large bathroom with great separate shower from the nice Belgian style soaker tub, minifridge (minibar) to store cold beverages, in-room coffee & tea facilities, very fair minibar prices for beer, wine and water, good cable TV selection in English, incomparable location. Hotel is totally nonsmoking. While we are vacation smokers, we never smoke at home, so no problem. This was close to our $200/nite Europe hotel budget, which we rarely approach, much less bust, but for Bruges and the quality worth every eurocent.

Why bore with details. Everything just WOW.

  • Stayed August 2012, travelled as a couple
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Helpful?
2 Thank myomayaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 August 2012

We had four nights in this lovely hotel, I can't really fault it. Breakfast was lovely, lots of it with a good choice but expensive if not part of your room rate. The bed was comfortable, the room clean.
The reception and bar areas are very elegant and the bar/lounge occupies several rooms and is large and relaxing. The central location is excellent for easily reaching the many attractions of Bruges. It's a long walk from the railway station to the hotel with a case but there is a frequent bus service from the nearby market square.
I loved this hotel and would not hesitate to book it again.

  • Stayed August 2012, travelled with family
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Helpful?
4 Thank Skye-tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London/Croydon
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 August 2012

Stayed last week for 5 nights on a deal which included breakfast.My room was in the new wing of the hotel so was disappointed not to find myself in the old wing and in a room like the ones shown on the website. When I asked to move to the old wing I was told they were full and I should have asked in advance. I would have done if I knew there was a new wing! However, the room was reasonably sized, the bed and pillows were the most confortable I have ever experienced, bathroom was good with expensive toiletries and a great walk in shower. A few gripes however, free wifi was poor and constantly dropped, they are stingy on free coffee and tea in the room, 2 packets coffee and tea per day with 2 creamers! Get a jug of milk when you go for breakfast and stick it in the room fridge and ask reception for more coffee and tea when you pass by.
The hotel has no restaurant or room service for food which is a nuisance if you just want a snack instead of using one of the very expensive restaurants outside but they do have a fantastic buffet breakfast which you mustn't miss. Smoked slamon to scrambled eggs, bacon etc and an excellent cold buffet.
There is a gym but it's small and short on equipment, only one treadmill is a problem if there are a number of people waiting for it!
I found the staff very helpful and pleasant partuclarly at reception.
All in all I would go back and stay at this hotel again

Room Tip: Ask in advance if you want to stay in the old wing. Have a quiet drink in the hotel bar area, sever...
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  • Stayed August 2012, travelled with friends
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Helpful?
1 Thank russellaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth wa
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2012

We stayed here for 2 nights and were in the presumably new wing.
We were not impressed when we had to cart our suitcases up a flight of stairs,so that we could get in the lift.No Concierge,no bellboys just do it yourself,we are in our 70s,shouldn't have to do it in a four star hotel.
Hotel is realy Grand but didn't think our rooms were that good,the carpet wasn't all that flash either.Had a nice breakfast though.Perhaps the Older part is much nicer as per the other reviews on this page.

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank GezaPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 August 2012

Wow. This hotel is fabulous. It is impressive, yet quaint. It has wonderful facilities, but it not overbearing. It has everything just right. There are grand staircases and lighting, but nothing is faded, or tired looking. The beds were huge, temperature controlled rooms and bathrooms that were modern, yet tasteful and imaginative (also large!). The thing that impressed me most was that it felt as though you had completely space, quiet and privacy yet there was atmosphere in the hotel, without needing to be overrun with people. The breakfasts were fantastic, everything you could wish for (including champagne if you wish). The spa was a real treat - there are almost caves under the hotel housing a turkish bath, sauna etc. my husband and I used it completely on our own during our stay and relished it after a day of sightseeing. I wish I could pick this hotel up and take it everywhere that we went for a city break. For our first anniversary this was pretty perfect. Location wise you couldn't ask for better, our of the main door and the whole of Bruges was at your disposal.

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank AJRA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 August 2012

Wow! This hotel impresses right from the word go. The entrance hall, lobby, lounges and bar are beautiful with superb chandeliers. Check in was quick and staff were very friendly and professional. We had an executive double room in the old building - it was a large room with a big comfortable double bed. Feather pillows and duvet. The room even had a huge chandelier too! Plenty of wardrobe space with hangers. Large luxurious bathroom with L'Occitane toiletries. Everything was SPOTLESS (I am a bit of a clean freak and can't bear to find other people's hairs/toothpaste etc....none of that here!)
Our room looked onto a side street, so no real view but it's not the sort of break where you'd be sitting out on a balcony anyway. Good air con system, and windows opened wide too so plenty of fresh air when we wanted it.
Breakfast was lovely - wide selection of cooked and continental, plus fresh fruit, cereals etc. The breakfast room was lovely too - in the modern side of the hotel.
The wellness centre in the cellars was lovely - pack your bikini! Only thing missing for me was a jacuzzi. Lots of comfy loungers, steam room, sauna, gym (if you have any energy left after exploring Bruges all day!)
Hotel location was PERFECT - 2 minute walk to the centre and then on to all the side streets etc.
Abundance of chocolate shops - try Stephan Dumon. The Chocolate Line is also hugely popular with queues out the door, but pricey.
We were advised not to eat in the main square because food is overpriced and apparently not great, so we just wandered and discovered an Argentinian steak restaurant (gorgeous) and Mozarts - traditional Flemish stew a must! Be prepared to pay London prices for drinks though.
We did the Segway city tour - excellent! And visited the old Almshouses (Volkeskunde....or similar name!) which was interesting. Also went into various churches etc. Lots of people took boat tours or horse and carriage tours - we would have done if we hadn't done the Segway.
We booked this city break on a special offer through Railbookers - deal included return Eurostar travel (which also covers the connecting train journey from brussels to Bruges), 2 nights at hotel casselburgh with champagne breakfast all for 2 people at a total cost of about £400. Well worth it!
Also, if you haven't used Eurostar before it is so easy - and very easy to connect from Brussels to Bruges because there are touch screen machines which you can select your own language and it tells you what time and which platform to go from. Trains in Belgium are clean, spacious and there are toilets in every carriage. Much better than English trains! Connection from Brussels to Bruges takes 55 mins, and then taxi from Bruges station to hotel took 10 mins.
I have already recommended this hotel, and Bruges to my family and friends...and we only got home 2 days ago!
A FANTASTIC HOTEL, A BEAUTIFUL CITY.

Stayed August 2012, travelled as a couple
Helpful?
3 Thank cheekybabymonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Casselbergh Bruges

Property: Grand Hotel Casselbergh Bruges
Address: Hoogstraat 6, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #12 of 97 Hotels in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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