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“enjoyable stay”

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Grand Hotel Casselbergh Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 13 August 2013

This hotel was very nice--I had a room in the new wing. Clean, comfortable, pleasant decor. The windows opened properly---yay!!! Minor plumbing issues. Staff were fine but I wouldn't say exceptional. Great breakfast and excellent location--very close to many areas of interest. And yes, I would stay there again.

  • Stayed: August 2013, travelled solo
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1  Thank callunaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,882 - 1,888 of 3,633 reviews

Reviewed 12 August 2013

Great location, wonderful decor, nice staff. Room was characterful and charming. Great breakfast buffet.
Would definitely stay here again.
Right in thick of things but our room was so quiet and peaceful.

  • Stayed: August 2013, travelled as a couple
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Thank TonyinEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

Visited 9th August. Stayed in the standard room. Elegant, clean, quality beds, however, they need powerful air conditioning machines as currently speed 4 struggles to cool the room, and require curtains that prevent light entering and leaking through the edges in the early morning. Many high end hotels have this. Weekend breakfast hours should be extended from 10:30 to 11 or 11:30. Misrepresentation on their website 'suggested' there was a swimming pool at the hotel, but it was sauna and steam room called a 'Turkish bath'. Check in staff (tall male) was not very helpful. Overall, a marginally satisfactory hotel. I would not return. Stick to Marriott etc.

  • Stayed: August 2013, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelBruges, Assistant Manager at Grand Hotel Casselbergh Bruges, responded to this reviewResponded 15 August 2013

Dear Mister Rehal,


First of all we would like to thank you for your interest and your stay in our Grand Hotel Casselbergh !

We would also like to thank you for taking the time to write us the below e-mail. We are sorry to hear that you were disappointed by our hotel and staff.

We would like to apologize if you had problems with the air-conditioning in the room , we will take this up with the maintenance manager.
May we suggest, for a future stay, to mention problems during your stay so we can solve the matter immediately.

Thank you for your suggestion to extend the breakfast in the weekends. Our guests comments can help us to provide better service.

Please note that all our rooms have blackout curtains. Referring to your remark regarding our website suggests that there is a swimming pool, we must say that we do not agree. On our website under the "hotel information", the following is mentioned: " Wellness centre: sauna, Turkish bath, fitness room, relaxation room, wellness centre situated in the historical 14th-, 16th-, and 17th-century cellars". This does not suggest a swimming pool.

Furthermore we also apologize if the receptionist seemed unhelpful. I have talked to my colleague and he assured me it was not his attention to seem uninterested.
We can assure you we do our utmost to satisfy all our guests.

We do apologize again if your stay was not statisfactory.

We hope to have been at your service with our reply. Do certainly not hesitate to contact us for more information.

Kind Regards




Mariska Desodt
Assistant Manager
Grand Hotel Casselbergh
Hoogstraat 6
B-8000 BRUGGE
T +32 50 44 65 00
info@grandhotelcasselbergh.com
www.grandhotelcasselbergh.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

Stayed just one night in this hotel and it was the epitome of elegance and class. A perfect romantic retreat. The room was large and you almost just sink into the bed, I could have slept forever. Never have I woke up so rested while away on holidays, especially after some time in the steamrooms on the lower floor.
I wish I could have stayed longer in this gem of a hotel pure excellence. When we checked out we left our bags in a storage room and the staff were extra helpful. When I realised I had left a piece of my camera equipment in the room the staff were happy to give me a key and let me back up to the room. The cleaning lady even offered to help me look for it!

  • Stayed: January 2013, travelled as a couple
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Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

This was our splurge hotel. not a cheap stay.
Its the kind of place where people look into the windows to see how nice ti is as they pass.
Well located just off one of the major squares.
Walking distance to many of the sites.
Breakfast was formal/lavish and included a large selection of choices.
Highly recommend but be aware that it is one of the more expensive hotels in the heart of Bruge

Room Tip: We chose a canal view at an additional cost but i dont recommend it. No balcony and it added little...
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  • Stayed: July 2013, travelled as a couple
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2  Thank stephenf497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

Stayed here at one night, and it was nothing but excellent. Easy to find, only a few minuttes walk away from Markt, and even closer to Burg. Service was excellent, helpfull and polite. The room was very clean and ok in size for 2 persons for the only night. Breakfast was fresh and tasty, with a great selection of both warm and cold. Not much to say other than If your goeing to Bruges, for your own best, stay here.

Room Tip: Canalview rooms
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  • Stayed: August 2013, travelled as a couple
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1  Thank Roxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

The hotel is perfectly located in the main centre of Bruges. The quad rooms are great for a family of four. Service was good for a European hotel. There is no room service for food which was a little disappointing especially when you have young kids at the end of a busy day walking around the city. Breakfast is good.

  • Stayed: August 2013
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Thank StuartC74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Casselbergh Bruges

Address: Hoogstraat 6, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #13 of 97 Hotels in Bruges
Price Range: £98 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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