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Reviews (3,787)
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All reviewscar liftnew sectionwellness centreolder partexecutive rooml'occitane toiletrieslovely hotelhigh ceilingsthe main squaresister hotelsteam roomhotel barpublic roomsseparate showerperfect locationcanal view roomhot and cold food
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Reviewed 30 December 2013

Our second visit so we thought we knew what to expect. We booked on the internet and wanted a canal view but there appeared to be a mix up and we ended up with a view of other bedrooms! Check your confirmation carefully. That said, this is a very good hotel with lots of plus points.
Location a few steps from the Burg and close to many restaurants, shops and sights. Excellent staff, both on reception and room cleaning. Good public rooms with drink service. Very good breakfast with great variety of food. Large, well equipt bedrooms in modern block, I believe the bedrooms in the older building are smaller. The garage is small and requires fitting your car in a lift and then very careful parking.

Room Tip: Check your confirmation carefully to make sure you have been given what you wanted.
  • Stayed: December 2013, travelled as a couple
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1  Thank COUNCILLORJACK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

If you get the opportunity to visit Bruges take the opportunity to stay in this wonderful hotel. Very central and very very comfortable . The rooms are big and airy and the breakfast is superb. We dined out every evening in Market Square a full 2 minute walk away. I will be back

Room Tip: All rooms seem to be fine
  • Stayed: November 2013, travelled on business
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1  Thank specks123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

Second time around at the Casselbergh and although the canal view room on the top floor had a better view of the canal than the previous room on the second floor, the room itself was not as good. Despite this the hotel does excel, quality décor especially in the reception and bar area, the bedroom we had did look a little tired and the water leaked from the shower but I've encountered far worse.
The staff are a credit to the hotel, always helpful and pleasant.
Recommended.

  • Stayed: November 2013, travelled as a couple
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Thank the.kes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

4 Star Hotel with the look, feel and price. Excellent location. Overall nice place and very clean, but has a few shortcomings considering the price. Hotel ambiance and rooms are very nice. Super comfortable beds and shower was amazing. Pillows were awesome. Breakfast was very nice and was included in our booked price, nice option. I have to be honest, overall nice place and would stay again, but I have stayed in nicer places with more service in Brugge for less cost. Booked too late to get the better places. Don't get me wrong, this place is a very, very nice place, but you can get better for the price. Make sure you book the "comfort" rooms with canal views. They are the better and larger rooms, you won't be disappointed. Wifi service was spotty at times unless you stood in the hallway. Nil to very limited limited food service (except breakfast and any scheduled meals). Bar does not serve food nor can you get any real room service food.

Room Tip: Book the comfort rooms with Canal view. These are the larger, quieter rooms with a view. If you can't get parking at the hotel, there is an excellent underground parking lot that's close by for reasonable price at: Parking Pandreitje, Gevangenisstraat 8000 Brugge Belgium‎.
  • Stayed: December 2013, travelled with family
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Thank bkbriere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

We visited in mid December for four days and had a wonderful time.
The hotel is in a great location for exploring old Bruges and everything is very close.
We maybe didn't get the best of first impressions as when we arrived at the hotel we had to fight our way through approx 20 plus smokers who had congregated at the front entrance, we later found out there was some convention going on at the hotel and it was a break time! Even so I think the management should address this as it's not a very pleasant experience for non smokers? Apart from that one incident everything else with the stay and hotel was great .
Room was very spacious and well stocked , Tv could have been slightly bigger for size of room but hay? Who books into hotels for the tv's? All in all excellent, bathroom,bedding, cleanliness and breakfast was all very very good! My wife loved the elegant lounge and we ended up every night having a nightcap there on our return....very pleasant!

  • Stayed: December 2013, travelled as a couple
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Thank Westham64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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