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“Extra mile from the reception staff at the Casselbergh”

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Grand Hotel Casselbergh Bruges
Ranked #12 of 97 Hotels in Bruges
Certificate of Excellence
Yorkshire, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Extra mile from the reception staff at the Casselbergh”
Reviewed 11 April 2014

My husband and I stayed at the Casselbergh for one night on the 23rd March. Unfortunately I was unwell when we arrived to check-in with a bad case of flu. The check-in time is 3 pm and as we arrived at 11.00 am, I was a bit concerned about where I could rest. We asked for an early check-in and we received it for 12 noon, I was extremely pleased as all I wanted to do was rest. We also received a late check-out on departure for no extra cost. The reception team were excellent and asked how I felt throughout my stay.

The hotel itself is in an excellent location, near the main centre.

The rooms are immaculate, with a gorgeous bathroom and lovely complimentary l'occitane toiletries.

We had a room overlooking the canal which was very picturesque and calm. Bruges is a lovely city and I would have no hesitation in staying at the Casselbergh again.

The reception team went above and beyond to help which I really appreciated. Keep up the good work.

Room Tip: Rooms overlooking the canal are lovely and very quiet.
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank LindaH078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New York City, New York
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 April 2014

My girlfriend and I stayed here for 3 nights in mid-March while on vacation and really enjoyed our stay. We stayed in a deluxe room (if you get this ask for a room with the beams when checking in or they will put you in another room which we did not like nearly as much) which was very roomy and charming. The Wi-Fi was a little weak on the 3rd floor so a few nights we came down to the lobby to send email/make phone calls. The reception desk was helpful and always able to make us reservations or recommendations for daily meals and activities. The breakfast buffet was included with our stay and was very standard, but still a good way to start each morning. The location can't be beat at it is a 2-minute walk from the main square and canals.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank greg_nyc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, New York
Level Contributor
378 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 9 April 2014

Stayed here for 3 nights while in Bruges for a conference.
Perfect location.
Very close to the Belfry, Basilica of the Holy Blood, Markt area, and right on a canal.
Very nice hotel. Ask for a room facing the canal.....postcard view!!
Excellent breakfast, which was included in my room rate. Eggs, salmon, cheeses, breads, croissants, coffee, juices.
Internet access of course and 2 computers in the lobby area to use as well.
I would definitely stay here again. Very quiet. Comfortable rooms and bed. Nice rainfall shower and tub as well.

Room Tip: Canal view room.
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 April 2014 via mobile

We stayed at the Grand Hotel Casselbergh, Bruges for a couple of nights and had a really good stay. The hotel is beautiful and well located. Staff were friendly and helpful. We opted to not pay the €25 for breakfast and went to a great local coffee bar - kaffe brasilia - instead. The room was immaculate as was the hotel in general. The fitness/wellness area was clean & well appointed. Parking on site was a definite bonus. Hotel bar was very reasonably priced.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Kathrynebrown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 April 2014

An exceptional hotel where nothing is too much trouble for the really pleasant and helpful staff. The hotel is perfectly situated in the centre and the public rooms are absolutely beautiful. We travelled with Riviera, a first class company who have excelled themselves in their choice of hotel. Our room was spacious, very comfortable and well equipped. There was an excellent choice of either hot or cold buffet for breakfast and, in our opinion, this should be rated 5 star as it easily achieves its 4 star status. It is the only hotel to stay in on a visit to Bruges and we shall certainly be returning. Thank you for making us feel so welcome.

Room Tip: Whenever we travel we prefer to stay in the main hotel building, which in this case would have been...
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  • Stayed March 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Congleton, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 April 2014

We really enjoyed our 2 night stay here and would recommend it to anyone.

2 in our party have walking difficulties so the ground floor rooms just a few steps up were much appreciated. These rooms were in the modern part of the building- not as light as I would like but otherwise fine -very nicely decorated, clean modern bathroom and altogether very comfortable.

The bar and lounge area was very relaxing - great to have a drink here before the short walk to one of the local restaurants in the evening. Waiters very professional - and we loved the unusual nibbles served with the drinks.

We couldn't fault the breakfast. Delicious freshly squeezed orange juice and spoilt for choice with fresh fruit, light pastries and the usual array of cold meats & cheeses plus well cooked bacon,scrambled eggs etc.

The trip was a special treat for my sister and niece,and both really loved it.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 April 2014

A stunning, comfortable hotel in perfect central location, so everywhere was easily accessible on foot. The large public rooms would not have looked out of place in a grand National Trust property. Our bedroom was in the old part of the building. It was a really large room, with a very comfortable bed, quality sheets and soft fluffy pillows. The bedroom was impressive, and the bathroom even more so. I think we've stayed in hotel rooms smaller than this bathroom! To have a large double shower as well as a very large bath felt indulgent, without being pampered further with divine L'Occitaine citrus toiletries. The hotel was spotless throughout. There was an extensive buffet breakfast, although the food was pretty average.
My only negative point, and this is really just nit picking- We hardly saw the reception staff look up from the desk to acknowledge us, during our 3 night break.
.If you want to see what seems to be a hidden secret, pop over the road to the Crowne Plaza Hotel, and ask if you can see the foundations in the basement. They are more than happy to let you go to the basement during the day and see the foundations of St. Donatatian church ( The 1st church built in Bruges!), along with some of the archealogical finds. Very impressive and free!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julieDaffodil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Casselbergh Bruges

Property: Grand Hotel Casselbergh Bruges
Address: Hoogstraat 6, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #12 of 97 Hotels in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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