We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“lovely air con hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Reading, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“lovely air con hotel”
Reviewed 13 August 2012

just returned from brugge from hotel heritage superb centrally situated hotel with lovely food and cool in city heat.5 walk to the markt and belfry came for MA festival
Wonderful reception by Johan & Isabelle Creytens and their team cannot recommend highly enough
good for elderly has lift ,singles couples and families
So good that my aunt has returned here every year since the 1990's

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
We cannot thank you again for your comment and review! We hope you will return soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,678 reviews from our community

Traveller rating
    1,335
    282
    39
    13
    9
See reviews for
174
1,180
30
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2012

Brilliant time had, the staff were really friendly and helpful assisting us with the area,the room was a brilliant size with gadgets galore and an brilliant bathroom, it was fantastic nights sleep and to top it off a yummy breakfast. Thoroughly enjoyed experience and we would use again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mousie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
We are delighted that you enjoyed you stay and we are very happy to read the kind words about our staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
318 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 10 August 2012

I loved this hotel! Location is great. As soon as you check in you feel as though you are in a home instead of a hotel. Makes sense since it was originally built as a private mansion. History associated with it is very interesting. Hotel is charming and elegant. My husband and I stayed in a superior room. It was spacious and had a beautiful chandelier in the bedroom. Amenities are fine...you have comfortable bathrobes and flat screen tv. The hotel has a good lounge bar and fine breakfast buffet. Staff was professional and helpful. Hotel is within walking distance of the Basilica of Holy Blood, Belfry Tower, shops, and many restaurants. I have been fortunate to travel around the world and can state this hotel was one of the best stays in Europe.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Angelica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
Thank you for you kind review! We're very happy your total experience was so positive and hope to may welcome you again in Bruges!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, United Kingdom
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2012

I chose this hotel from the good reviews it had on Tripadvisor, and I was extremely pleased with my choice. The hotel is in an excellent location and the room was charming and very well equipped. The continental breakfast was excellent with fresh croissants and bread - and as much tea or coffee as we wanted. The staff were incredibly helpful and friendly. We thoroughly enjoyed our stay and I felt that the cost was good value for the money.

A gem of a hotel!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank malvernian743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 6 August 2012
We are delighted to know you had a wonderful stay in our hotel! Thank you for your kind words, and hope you will return to magical Bruges soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito, Ecuador
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 July 2012 via mobile

We stayed with my husband for one night. From our arrival the staff was very welcoming and polite. The hotel is very well located and the buffet breakfast was one of the best we have ever tried. The ambiance was really what we expected. The only but was the fitness center where the machines were in not very good conditions and out of service. I think the hotel should pay more attention on that for those that exercising is a must. Besides this little problem we really enjoy our stay.

Stayed July 2012, travelled as a couple
Helpful?
Thank Karuixia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 1 August 2012
Thank you very much for your review, we are pleased you enjoyed our location, our services and our full buffet breakfast! We appologize for the inconvenience you experienced because of one of our fitness equipments was not working properly. Unfortunately this probelm was totaly out of our control and has been solved in meantime.
We thank you again for your stay and hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Madryn, Argentina
Level 6 Contributor
111 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 24 July 2012

Perfectly located, one block from historic center. Rooms and service are fantastic. Dining room, fire place and piano bar idyllic. The gym was quite complete. I would stay here again if I visit Brugges again. It was one of the highlights of this trip to Europe.

Room Tip: I was in the second floor wiyth view to the back and it was excellent to me.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Borboroglu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 25 July 2012
Thank you so much for your kind words and sharing it with other guests, we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2012 via mobile

This hotel is in an excellent location for the main square, when exploring Bruges we noticed some of the other hotels we were considering staying in (any of the top tripadvisor ones) and they were all much further away from the Markt. They may be on a canal, but I would prefer to be close to the action than possibly get a room that overlooks a canal!

Pros:
-Location
-The bed was large and comfortable.
-An iPad was in each room for the guests to use which is a nice touch!
-TV is nice & big
-shower was reasonably powerful
-pretty, extravagant decor throughout the hotel
-we asked to check in early & they made sure our room was ready (no extra charge)
-we could store our luggage at the hotel after we checked out whilst awaiting our travel time
-receptionists were very friendly & helpful, a stark contrast to the restaurants & shops in Bruges where generally staff cannot get you out of there quick enough

Cons:
-No tea or coffee making facilities, you have to order it on room service (costs €8 for 1 tea & 1 coffee)
-no bathrobes
-stairs are a bit treacherous for tall people!
-room was small & had no view (room 22) but this was fine by us!

If we go back to Bruges we will definitely stay at this hotel again, I don't think we'd even consider any others!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LandBli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 24 July 2012
Thank you for your comments, our location is indeed very central and very close to Bruges' highlights. We appreciate also your cons comments and will take them into careful consideration.
We are thrilled that you enjoyed your time in Bruges and our hotel, we hope you will return very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bruges hotels
0.2 mi away
Hotel Prinsenhof Bruges
0.2 mi away
Relais Bourgondisch Cruyce - Luxe Worldwide Hotel
0.2 mi away
Hotel Dukes' Palace Bruges
Show Prices
Show Prices
Show Prices
0.2 mi away
Grand Hotel Casselbergh Bruges
0.3 mi away
Pand Hotel Small Luxury Hotel
0.3 mi away
Hotel van Cleef
Hotel van Cleef
#1 of 97 in Bruges
396 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Heritage - Relais & Chateaux? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Odigeo, Hotels.com, Ebookers, World Independent Hotel Promotion, Travel Republic (UK), HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Heritage - Relais & Chateaux reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing