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“Wonderful stay”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Bucharest, Romania
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wonderful stay”
Reviewed 21 August 2012

You might want to stay at this hotel if you arrive in Bruges.. It"s charming, cosy, clean, great location also..It"s a rental bike store just around the corner (maybe you will not find this helpful now but if you are in Bruges you will see it is) .. Bref .. enjoy your stay at hotel heritage

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
5 Thank ParisTLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 22 August 2012
Many thanks for this great review! We look forward to seeing you again soon in Bruges!
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1,677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
Annapolis, Maryland
Level 6 Contributor
149 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 21 August 2012

After a long tour of Europe, the Hotel Heritage was the perfect find. It is nestled on a quiet street in Bruges, but not too far from most of the attractions in Bruges. The main square of the city was a 2 minute walk from the Hotel. The Hotel Heritage's staff was very friendly and accommodating. They printed maps, plane tickets and made reservations for dinner for us during our two night stay in Bruges. The top floor of the hotel donned a small deck where we enjoyed a free bottle of wine the hotel left for us under the stars. The hotel had a very classy library like bar near the reception. There was a fine dining restaurant on the first floor of the hotel as well. The room was spacious and very clean. The bathroom was very spacious for European standards as well. I'd definitely recommend staying at the Hotel Heritage if ever travelling to Bruges. I wouldn't want to stay anywhere else if I return to Bruges.

  • Stayed June 2012, travelled with friends
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Helpful?
3 Thank NYHokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 28 August 2012
We are delighted to hear you enjoyed our hotel as part of your holiday in Europe! Thank you for your kind words!
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Los Angeles, California
Level 5 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 August 2012

Stayed for one night at end of April. The classical/Louis XIV type of decor usually isn't our cup of tea, but I chose this hotel anyway just to experience it.

Location is wonderful; on a quiet street one 60-meter-long block from the Markt. Staff was courteous and helpful. Lobby and public areas were tastefully appointed with aforementioned classical furnishings.

I don't remember what kind of room we had, but it's got to be one of the smallest rooms I've ever stayed in (obviously, the bathroom was tiny, too). In addition, the TV was small/dated (not that we even turned it on) and the bed was a bit too soft for us.

Location and service are the best attributes of Hotel Heritage, in my opinion. As for the decor, well, it's highly subjective. While the price we paid for this supposedly 4* seemed fair, the room itself was a bit of a letdown, I'd have to say. Maybe one simply needs to pay more to get a bigger/better room.

Room Tip: I guess one needs to pay more to get a bigger room.
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank travelingrooster69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 August 2012
Many thanks for your review and for your kind words for our staff and services. As you may have experienced out hotel is situated in an ancient building therefore some rooms are bigger than others.
We are happy that you enjoyed your time in Bruges on one of the most central locations in town!
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New York City, New York
Level 4 Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 August 2012

We reserved a standard room at Hotel Heritage and were placed in Room 20, which was....hilariously small. Even by European city standards, it was ridiculous. It could only accommodate one suitcase comfortably, which was unfortunate since we had two. My husband and I, who used to live in a 350-square-foot NYC apartment, could not turn around without bumping into each other. What's more, the pipes creaked and banged so loudly and continuously that the room sounded haunted, and on two occasions the shower suddenly went so scalding hot that it left my skin red for hours. The bed was so soft that it sagged in the middle. Had we stayed in Room 20, this would have been a three-star rating, based on the hotel's excellent location and helpful, friendly staff.

However, we asked if there was a larger room available, and the receptionist very kindly told us that while the hotel was full for that evening, she would upgrade us at no charge the next night. We went out the next morning, leaving our bags packed in Room 20, and when we came back in the afternoon, the receptionist handed us the keys to Room 26. It was like staying in an entirely different hotel. The bedroom and bathroom were of perfectly reasonable size and proportions, there were no banging pipes, the shower behaved itself perfectly. It was lovely. I would definitely recommend Hotel Heritage but advise reserving a superior or deluxe room.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank EyesOnTheHorizon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
Thank you for your review! We took notice of the fact the size of the room failed but are so happy to read you appreciated our free upgrade! Our hotel is situated in the heart of Bruges in an historcial building, and therefore some rooms are bigger than others.
We are pleased you enjoyed our high quality of service and hope to see you again!
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Reading, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2012

just returned from brugge from hotel heritage superb centrally situated hotel with lovely food and cool in city heat.5 walk to the markt and belfry came for MA festival
Wonderful reception by Johan & Isabelle Creytens and their team cannot recommend highly enough
good for elderly has lift ,singles couples and families
So good that my aunt has returned here every year since the 1990's

  • Stayed August 2012, travelled with friends
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Helpful?
Thank Penny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
We cannot thank you again for your comment and review! We hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2012

Brilliant time had, the staff were really friendly and helpful assisting us with the area,the room was a brilliant size with gadgets galore and an brilliant bathroom, it was fantastic nights sleep and to top it off a yummy breakfast. Thoroughly enjoyed experience and we would use again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mousie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
We are delighted that you enjoyed you stay and we are very happy to read the kind words about our staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
318 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 10 August 2012

I loved this hotel! Location is great. As soon as you check in you feel as though you are in a home instead of a hotel. Makes sense since it was originally built as a private mansion. History associated with it is very interesting. Hotel is charming and elegant. My husband and I stayed in a superior room. It was spacious and had a beautiful chandelier in the bedroom. Amenities are fine...you have comfortable bathrobes and flat screen tv. The hotel has a good lounge bar and fine breakfast buffet. Staff was professional and helpful. Hotel is within walking distance of the Basilica of Holy Blood, Belfry Tower, shops, and many restaurants. I have been fortunate to travel around the world and can state this hotel was one of the best stays in Europe.

  • Stayed September 2011, travelled as a couple
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Helpful?
3 Thank Angelica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 August 2012
Thank you for you kind review! We're very happy your total experience was so positive and hope to may welcome you again in Bruges!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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