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“30th wedding anniversary”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Australia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“30th wedding anniversary”
Reviewed 7 October 2012

This hotel has a wonderful attention to detail. The hotel itself is historic with beautiful rooms, great pillows and amenities. It has ipad in rooms. the staff are wonderful and made us feel very special on our stay. They went out of their way to make our stay memorable. We can can recommend this hotel in the highest manner. thank you!

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank kim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 9 October 2012
Great to hear we helped to create special memories to your 30th wedding anniversary, we are pleased you celebrated this with us! Thank you for your nice review!
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1,693 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
New Windsor, New York
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 October 2012

My wife and friends all enjoyed this hotel and after leaving wished we stayed 1 more night. The staff was very friendly and went out of their way to run up the stairs to help with a small problem. They helped with places to see and they even provided a free walking tour of the city with a very knowledgeable guide. The windmills and canals were picturesque and there is a GREAT litle pastry shop to the left as you walk out of the hotel for breakfast.

  • Stayed September 2012, travelled with friends
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Helpful?
Thank andypro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 9 October 2012
We are happy you enjoyed your stay with us. Yes, the guided walking city tour we offer each weekday is very popular and gives you the opportunity to discover the historic downtown of Bruges in detail. There are a lot of nice pastry shops around the hotel however we would like to suggest we serve sumptuous breakfast at the hotel also! Maybe for your next visit....., thank you for your kind review!
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Uk
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 October 2012

We stayed here last week for three nights. We had booked a Deluxe room. The hotel is located only a few steps away from the main square and is easy to find with Sat Nav. The hotel staff took our car and brought our luggage in straight away. We were given a map of the area and also information about the hotel and our surroundings. Our room was at the rear of the hotel and was exactly as pictured on the hotel web site, high ceilings with chandelier, lovely furnishings, a beautiful bathroom with bath, shower and double sinks. The room was very clean as was the bathroom.
In the evening we were given a free tray of drinks (port and another) which was a lovely touch, fruit and crisps left in the room as well. The room had a free ipad to use and also free internet. Every morning we received a card telling us what the weather was going to do which was very handy.
We did not eat in the hotel for either breakfast or dinner so we cannot comment on the food.
The location of the hotel was so good, any shopping could be quickly taken back to the room and there was no need for taxis. There are loads of lovely restaurants of all prices and the market square cafes are very good.
At check out we were given two bottles of water and road map from one of the staff as she said just for the road! Another lovely touch which was very welcome.
If we return to Brugge then we would stay at Hotel Heritage again.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank ladyg17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 9 October 2012
Thank you for your kind review, we are very pleased you enjoyed your stay and we hope to have the opportunity to welcome you again in the future!
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Scotland
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 September 2012

We had an excellent 7 night stay here. It was my 65th birthday and a nice touch was that the hotel left a greeting in the bedroom wishing me a happy birthday. The room was well appointed and serviced. Reception staff were very warm and friendly. The location is excellent for central Brugge with lots of places to eat and drink within a short walking distance so we didn't try the hotel facilities. The hotel felt much classier than we had expected for the price. Only dissappointment was that there were no complimentary tea and coffee making facilites in the room.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank wisemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 September 2012
Thank you again for celebrating your birthday with us!
While we do not offer coffee/tea in the room, we do offer room service or you can have coffee or tea at our bar Le Magnum trougout the day.
We are happy to know you had a most memorable stay and look forward to your next stay!
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traverse city, michigan
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 September 2012

We had a deluxe room and it blew us away. There is a separate room with a sofa, chairs and TV which can be closed off from the bedroom. An iPad is in the room for use and there is free WiFi. The bathroom was huge with marble floors, double sink vanity and large shower. The marble floor in the shower and bathroom is heated! Wonderful large jacuzzi tub, too. We almost didn't want to leave the room! My only complaint is that the lighting in the bathroom and closet is too dim. The closet was black and it was hard to see anything in there. I would also not recommend the hotel restaurant. The food is mediocre and expensive.
You should go up the the terrace on the 4th floor. The view is very nice. Also check out the fitness room in the basement. Awesome!
The staff are all very friendly and helpful too.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank mimskrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 September 2012
We are happy you found value in our hotel experience and thank you for your kind review! We would like to inform we serve a 3 course menu in our restaurant 'Le Mystique' from € 45pp, menu by Koenraad Steenkiste, valued by guide Michelin with two red forks.
We are pleased you enjoyed your stay and we look forward to welcoming you again soon!
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Palo Alto, California
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 September 2012

I had a fantastic two-night stay at the Hotel Heritage in late July. The hotel is on a side street just a few minutes’ walk from the main square. My room was on the street and I heard no street noise at all – and I’m a light sleeper. I did hear a tiny bit of noise for a very short time from the room next door, but not during sleeping hours. The rooms have a high def LCD TV, DVD player, a Bose sound system with iPod dock (although my iPhone 4S would not dock), and an iPad for your own use. Lots of great storage too and one of those pull-put clothes lines in the tub if you need to do some in-room laundry. I loved the décor and the room and bath were spotless. When I first arrived there was a note in the room addressed to me, welcoming me to the hotel. Every morning there was a note card slipped under the door that told me what the weather was supposed to be that day. It’s absolutely charming. Would that all service industry staff were as kind and helpful as the good people at HH. They helped with taxi reservations, activities recommendations, general information and were friendly, welcoming, and provided overall fantastic service. There's a DVD library at the front desk if you want to stay in and watch a movie. I was out and about early on my mornings in Bruges so I was never able to have breakfast at the hotel, but it smelled great. Too, the hotel is close to countless places to eat and shop. There’s a small convenience store about two minutes away and an ATM just around the corner. There are potato chips and some minibar foods/drinks in the rooms. The bike rental place a couple doors down is great and inexpensive – I was directed there by the hotel front desk staff. I'd return to this hotel in a heartbeat if I were to travel to Bruges again.

  • Stayed July 2012, travelled solo
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Helpful?
Thank gallivant3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 September 2012
Summer is a lovely time to visit the Venice of the North, we are delighted to know that your stay at the hotel was so fantastic, thank you for your kind words!
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Sawbridgeworth.Herts
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 September 2012

We took our parents for a special occasion.We could not fault the staff and friendliness of this hotel.The location is superb and excellent facilities.They have perfected their service.We would recommend this hotel to everyone who wanted and ideal stay.The Sessions Family.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Sessions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 24 September 2012
Thank you for your review! It was a pleasure to have you and your parents as our guests and hope to welcome you again in the future!
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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