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“This will be the most beautiful hotel to stay in WHEN the renovations are over.”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“This will be the most beautiful hotel to stay in WHEN the renovations are over.”
3 of 5 bubbles Reviewed 26 February 2013

I wish I had read the reviews properly before we booked this hotel because I would have listened to those of you who spoke politely about problems to do with the renovation this hotel is undergoing.
Here are the positive points:
The hotel is situated really conveniently in the centre of Bruges and it is easy to walk to all of the main attractions from here. It is also surrounded by some lovely restaurants.
The owners have great taste in interior decor. It has been lovingly and beautifully restored with great care. The rooms are comfortable if a bit over furnished for their size.
They give free wi-fi and an ipad in each room which is excellent - thank you!
The breakfast is good and the room you take this in is again beautiful which is a good start to the day.
The staff and the owners are without exception warm, polite, helpful, efficient and caring. Nothing is too much trouble for them.
BUT
We were woken up most mornings at around 0730 with banging, noise of machinery being used, even the walls being plastered or smoothed down right next to our room. Rooms were being renovated above us and next door to us. And if you wanted to have a peaceful nap in the day you could not escape the noise which was intrusive.
There was a strong smell of paint fumes which was inevitable as the renovations were either just finished or still underway.
Little problems were still being ironed out such as a strong unpleasant smell in the bathroom all the time, the lighting in the bedroom was oddly configured so that you could not have just one side of the bedroom light on - it was all the lights in the room or nothing. There wasn't a working dimmer so again at night it was hard to relax and read in bed.

On the final day we moved rooms as the noise and smell in the bathroom were not getting any better. This was a more comfortable night.To be fair to the owners, they listened, they reacted and they tried to make things better - they were always friendly and approachable. But if you are looking forward to a short break, it matters that it is genuinely restful. Which is why my advice would be that this hotel will be fantastic, it will be a joy to stay in, the owners deserve to be successful but for those of us who stayed there during its renovations, it was a disappointment.

Room Tip: ring up before booking and ask if the renovations in the hotel are completed. Or if you can be guara...
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  • Stayed February 2013, travelled with family
    • Value
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Helpful?
5 Thank yes61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 28 February 2013
Thank you for your comments. We are pleased to read you enjoyed our location, free wifi, breakfast buffet and our interior decor. On the other hand we feel sorry for the construction works, but they are needed to please all our guestst even more into the future. We thank you for your kind words for our staff, they are always available to help any of our guests! We hope uou will be back to Bruges to visiut us soon!
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Aussie on the road
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 26 February 2013

We visited Bruge with my parents for the first time - our rooms were very comfortable and the staff were exceedingly helpful and generous with their time. They helped us with the parking and advised us with excellent sight seeing information including the free walking tour from City Hall - this tour is worth doing if you have a couple of hours. The rooms were of standard size but comfortable and clean.

Room Tip: We had an internal room and our window had really no view. I am not sure if any of the windows woul...
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank tbgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 28 February 2013
Thank you very much for your time to write your review. We are pleased you enjoyed our downtown location in Bruges! We hope to see you in Bruges very soon!
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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 February 2013 via mobile

Whilst our initial impression was pretty terrible because of the renovations, the staff were very understanding and ended up only charging us for one of our two nights.
We were upgraded to a top floor suite but had to bypass the rubble and dust in the lift and corridor, and had to pass the loft ladder and boxes to get to our room.
The noise of hammering and drilling woke us at 08:00 and didn't stop all day so we couldn't lie in or relax!!!
The restaurant was closed so we didn't have any meal in the hotel. To be honest the fumes of the painting put us off.

We would possibly return to the Heritage once the repairs are finished as it looked like it was going to be really nice.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jcornthwaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 28 February 2013
Thank you for your comments here on Tripadvisor. We apologize again for the inconvenice you experienced because of our renovations.They are necassary process for our hotel to continue to please all of our guests. We hope to may have the pleasure welcoming you again in our gorgeous hotel!
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Marlborough, United Kingdom
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 15 February 2013

The way that a hotel, or any business, responds to problems is the true measure of its professionalism. The hotel was undergoing major renovation works during our visit, which had not finished on time, and caused problems with our first room. I won't itemise them, because they were all related to the renovations, and will all be corrected soon. But after the first night, the staff made heroic efforts to make us comfortable, starting with moving us to a lovely suite, and waiving several charges in recognition that the place wasn't running as smoothly as they would have liked. This was entirely appropriate, but they did it so graciously, it was clear that their main concern was our happiness. The free wifi on the ipad was much appreciated, as were the free post cards and walking tour. The suite was very cosy, with a gorgeous bathroom, including a whirpool bath, where we finished each day with a complimentary glass of wine. The breakfast was nice, with the usual European selection of meats and cheeses, the dinner menu looked good but we ate out each night. Try Dell Arte, at the bottom of the road, for lunch or dinner. Bruges is a gorgeous town, and the Relais has a great location in a stylish and pretty area. There is great shopping nearby, plus all the tourist attractions. But the service in the hotel really was the best thing about the trip. When we checked out, we were given a wonderful box of chocolates and bottles of water for the drive home. Not many places would go to such lengths to make guests feel cared for, but the Relais values its well-deserved reputation. It is a shame that hotels have to open while work is still going on, but that's the business. It's like asking a lady of a certain age to go out too soon after her facelift. Give the Relais another couple of weeks to get herself straight, and she'll be beautiful again.

Room Tip: Pay the extra for the suite if you can.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 28 February 2013
Thank you for your review. We greatly appreciate your input. We expect our renovations to be completed around March 15. Our staff is always on call to help any of our guests and we value your comments. Thank you for your support as we work hard to be the Top Choice Hotel in Bruges!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knutsford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 February 2013

This was our first time to Bruges and what a wonderful place to stay. The service was amazing. Every little detail was put into your stay including posting weather reports through your door each morning to the hand written welcome note by the manager. The staff were extremely helpful and always very polite. We were upgraded to a Suite due to some building work being done in the receiption area. The work did not distrupt our stay at all. The suite was amazing spacious and comfortable. It even had an IPad! The bed was very comfortable, with the most amazing pillows. The hotel was clean throughout the rooms decorated to keep the character of the building. The location was just outside the square within walking distance to all the sightseeing. Our experiecne was truly incredible we will recommend this hotel to all of our friends and plan another visit again soon.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 February 2013
Thank you for your great review and are happy to read you enjoyed your first visit to Bruges and our hotel. We thank you also for recommending us to all your friends, we'll be happy to welcome them in Bruges!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2013

My husband and I stayed here for 2 nights to celebrate our wedding anniversary and we had a wonderful time. The staff were so helpful, organising restaurants for us and we received champagne, and Choc covered strawberries with a lovely note from hotel management and staff on the day of our anniversary. We were made to feel very special.
The rooms are very well furnished and equipped, the hotel is a 2 minute from the main square but in a quiet street and we would recommend this hotel to anyone going to brugges

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
Thank HanSingleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 February 2013
We are so happy you had a wonderful time on your wedding anniversary! Thank you for your review and hope to have the opportunity to welcome you back to Bruges!
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New York City, New York
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 22 January 2013

It’s been a number of months since our stay at the Hotel Heritage, but I felt remiss in not leaving a review and recommendation for this great hotel. It’s perhaps a little pricey, but I found it worth every cent. Or eurocents... Either way, let’s not get technical - the fact is this is a terrific hotel. It’s centrally located in Bruges, a very quick walk to the central square, and conveniently located near all the sites and shopping; an easy stumble home after a few strong Belgian beers. Or so I’ve been told, not that I know anything about that... The rooms are clean and well appointed (iPad included), and the staff was incredibly friendly and helpful with bags, calling cabs, providing directions, etc. The first floor bar and lounge are beautiful, a nice place to have a pre-dinner drink or nightcap (or make your very patient wife pose for artsy photos). The Hotel Heritage simply provided an all-around excellent stay, and when we make our eventual return to Bruges, we will certainly inquire here first.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuggsyMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 February 2013
Thank you for your kind words here on Tripadvisor! We look forward for your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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