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“Great family trip to Bruges”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great family trip to Bruges”
4 of 5 bubbles Reviewed 7 April 2013 via mobile

Stayed at the Heritage with family. Great location and wonderful staff. Would stay there again for sure.

Belfry view suite comfortable, but sun deck room has smaller windows. No matter, the staff made up for it with kind attention and lovely property. Fireplace and downstairs bar/library very comfortable and nice.

Stayed April 2013, travelled with family
Helpful?
Thank ARTMHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 9 April 2013
Thank you for your review here on Tripadvisor! We are very happy you enjoyed your stay with us and hope to see you again in Bruges very soon!
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1,636 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Rushden, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 4 April 2013 via mobile

We stayed here for three nights on a short break after my husband stayed here on a business trip. We enjoyed every minute of our stay. The staff were very friendly and nothing was too much trouble. Our room was on the back and very quiet. The decor is very stylish. The hotel is very close to the centre - and very handy for everything. We left the car in the car park and walked everywhere. Breakfast was typical continental breakfast with lots of choice (including champagne- yummy!). Only thing missing was tea and coffee facilities in the room.

Stayed April 2013, travelled as a couple
Helpful?
1 Thank paulineh540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 9 April 2013
Thank you so much for your kind words and are please you enjoyed our downtown location and our famous Champagen breakfast. To heighten the personalized service experience, we have choosen not to place tea-coffee making facilities in the rooms at this time. We are happy to take pre orders the night before to ensure on time room-service and a great start of the day of our guests! We hope you will return to fairytale Bruges very soon!
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Leeds, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 1 April 2013

A well equipped hotel except no coffee or tea making facility in hotel . Excellent location but parking at hotel expensive. Building has a lovely atmosphere but the breakfast was the worst and most expensive that I have endured .

I would no stay there again . If sightseeing then nnot in the hotel long enough to use the facilities .

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 3 April 2013
Thank you for taking the time to write this review, we take our guest feedback very seriously. At our hotel, we operate with the highest standards of luxury for our guests to enjoy a comfortable stay. We are sorry that you did not enjoy our Champagne buffet breakfast, as it is praised by our guests over the years. We do not offer coffee/tea making facilities in the room but our room-service is available 24hours a day to bring you a fresh cup of coffee or tea in your room.
However we look forward to welcome you gain and give us another chance to give you an unforgettable stay.
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Cleveland, Ohio
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 24 March 2013 via mobile

We have just completed three wonderful days in Brugge. This hotel is so cosy and well located! Extra touches I did not expect were the lovely separated sitting area in the room, the jacuzzi tub, the heated towel racks, and the mini bar. The hotel is quiet and comfortable while being just steps from every major sight. Views from our fourth floor room were lovely. Service just perfect including on time morning delivery of hot chocolate and coffee. Come stay here and soothe your soul! Yolo.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pedalmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 3 April 2013
Thank you for your positive review of our hotel. We are pleased you enjoyed our downtown location and look forward to your return!
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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 March 2013

We came to Brugge from New York to celebrate our one year anniversary. We read about this beautiful hotel and we were very excited to stay there! I am happy to say that it truly exceeded all of our expectations. The staff was wonderful, helpful and very warm. The room made us feel like we were staying in a palace. The location is superb -close to everything! The hotels recommendations were spot on and the breakfast was delicious. They even sent us some Belgium chocolates and some sparkling wine to celebrate our anniversary. It was a very nice touch.

Overall, this is a special hotel in a special place. A true 5 star experience.
Barbara F and Matthew D, New York

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 March 2013
Thank you for your review! We enjoy treating our guests to special little things and we are so grateful we helped create some memories, congratulations on your anniversary!
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 March 2013

We went to discover brugge for a couple weeekend and our weekend was even more perfect thanks to the hotel staff! 1min from the main square, beautiful rooms decorated in the spirit of the city, very available staff to any questions. A lot of small attentions during the whole stay and as well for the birthday of my boyfriend. They made us feel at home within a day! We will gladly come back as soon as possible :b

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chapaal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 14 March 2013
That is great your stay in Bruges was so fulfilling, our staff makes the Hotel Heritage experience truly unique! We are pleased to hear we helped to create some nice memories for the birtday of your boyfriend. Thank you for your review and we look forward to your return soon!
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 March 2013 via mobile

This was our first trip to Bruges and we only stayed one night. The location of the Hotel was perfect. The staff was very friendly and helpful. They offered input on places to eat and to visit in our limited time in the city.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ELStapleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 8 March 2013
Bruges is truly magical and we're so glad you enjoyed your time here, thank you for sharing your experience with other users and we look forward to welcoming you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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