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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 August 2013

We can't keep away from this hotel when we visit our favourite city, Bruges. We have never stayed anywhere else. The hotel is perfectly located and the staff always helpful and pleasant. A few rooms may be slightly small but this has never put us off as we only really need the room to sleep in. The facilities in the rooms are excellent especially the ipad and we are delighted to hear that tea and coffee making facilities are now available in the rooms. The large white fluffy towels are out of this world - I didn't appreciate them until I experienced the towels at a similarly rated hotel in Venice. Lights to guide you to the toilet in the middle of the night inserted in the base of the new beds of which they are very proud. What more could you want? I would recommend this hotel to anyone.

  • Stayed: May 2013, travelled as a couple
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Thank Meryl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 2 September 2013

We love our repeat guetst! We're looking foward to welcome you again!

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728 - 734 of 1,704 reviews

Reviewed 24 August 2013

We have just come back from a truly wonderful 3 night stay at the Heritage Hotel for our wedding anniversary. I really can not praise this hotel highly enough. The staff are so friendly and welcoming, nothing is too much trouble. We were given a free upgrade to the belfry suite which was truly amazing. The bed was large and the most comfortable I have ever slept in, the bathroom is marble with a jacuzzi bath and a separate shower. There were some lovely personal touches such as the welcome note wishing us a lovely stay from the owners, a fruit bowl, a turn down service every night and a daily weather forecast left under the door each morning. When we returned to our room on the first night there was a bottle of champagne and strawberries waiting for us with a lovely note congratulating us on our anniversary. We enjoyed them sitting on the sundeck next to our room overlooking the belfry! (The sundeck is a small outside area that can be used by all guests, although we were the only ones that used it during our stay).
The hotel is very centrally located just a couple of minutes walk from Markt Square. Even though it is so central, we found the room very quiet and the only thing we heard was the clock from the Belfry!
We enjoyed the continental breakfast 1 morning in the bar area. They also offer a buffet breakfast in the dining room. The lounge and the dining rooms were truly stunningly decorated with amazing chandeliers. I could easily have spent a few hours sitting there taking in the charm of the place.
Thank you to everyone at the Heritage for making our anniversary truly memorable. We can't wait to come back!

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank wimbledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 26 August 2013

Thank you! We're trilled you enjoyed your stay! Great to hear you had a memorable anniversary, hope to see you again soon for another special occassion!

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Reviewed 21 August 2013

Our stay at the Hotel Heritage was wonderful. Each member of staff was so welcoming and helpful. Not only was the interior very clean and finely decorated, but the location of the hotel was ideal; a 2 minute walk away from shops, main attractions, good restaurants and bars. The owners took personal care to hand write a welcome note and while every other hotel we visited charged high prices for wifi, Heritage was ahead of them all- giving free wifi and the use of an iPad in every room. I would highly recommend this hotel and really hope to make a return some day soon.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Noeleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 August 2013

We are simply thrilled to read your Heritage experience was so wonderful! Thank your for recommending us! We hope to see you again soon!

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Reviewed 20 August 2013

We stayed here for our honeymoon in Bruges. It was absolutely perfect; the location is a couple blocks away from the city center (Markt), the hotel staff was attentive and friendly, and the hote and room were just gorgeous. If we come back to Bruges I wouldn't hesitate to stay here again.

  • Stayed: August 2013, travelled as a couple
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Thank jeanine990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 August 2013

We are so happy to know our hotel played a role in making your honeymoon memorable! Thank you for the review!

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Reviewed 20 August 2013

I spent 2 nights here with my girlfriend as part of a trip to many parts of Belgium and it was by far the best hotel we stayed in. The location is very central yet quiet, we had a balcony facing the street. We were well looked after as soon as we walked in with lovely touches such as hand written welcome notes from the owners and the use of an Ipad in the rooms making the stay even more enjoyable. I will certainly return when next I'm in Bruges.

  • Stayed: August 2013, travelled as a couple
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Thank Ronan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 August 2013

Yes indeed, the Heritage hotel is the best strating point to visit magical Bruges...close to a lot of activity! Thank you for your kind words!

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Reviewed 20 August 2013

We loved this hotel from the moment we walked in. Warm friendly staff that couldn't do enough for you.We had an amazing room that was super clean (for me is very important) and facilities that made our stay more enjoyable. Lots of individual touches which we have not had else where. Great location and was able to walk everywhere.We discovered a wonderful restaurant called the Olive Tree which is a must to try out. If i ever visit Brugge again i will definitely stay at this wonderful hotel. Thank you for making our stay special.

Room Tip: corner suites are large and sunny.
  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank christine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 August 2013

We are delighted to hear you enjoyed your stay with us! We look forward to your return soon, and try-out our restaurant Le Mystique on your next visit! Thank you!

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Reviewed 19 August 2013

I loved this hotel from the moment we walked in. We were given a warm welcome with a personal introduction to our room and its facilities. We had a suite which was just beautiful with lots of individual touches. The staff were very helpful with planning our time in Bruges

  • Stayed: July 2013, travelled as a couple
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Thank Poets2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 August 2013

Thank you for sharing your experience with other users! We'r glad you appreciated the recommendations of our staff! It was a pleasure to have you as our guests!

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Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range: £164 - £527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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