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Hotel Heritage - Relais & Chateaux
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Reviews (1,818)
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Reviewed 30 January 2014

We liked the look of this Hotel, and the fact that it was family owned and run. Only a small hotel but brilliantly situated only five minutes from the main square. The rooms are well appointed and individually decorated, ours was on the third floor and at the front of the hotel. There was a little passing noise from revellers but not obtrusive. The breakfasts were a delight with champagne, smoked salmon, fresh lychees. I did treat myself to a Bucks Fizz for my birthday, my wife had the champagne. A coffee making machine was in the room plus a mini bar. We did not use the mini bar but judging by the price of a drink in the bar 21 euros for a Bacardi and coke, it may have been expensive. The staff from Isabella (owner), down were very charming and most helpful.

Room Tip: Number 37 was on the roadside, so maybe an even numbered room would be quieter.
  • Stayed: January 2014, travelled as a couple
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1  Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 31 January 2014

We are pleased that you enjoyed your stay in Bruges and that our hotel helped create some nice memories. We hope to welcome you again, maybe for your next birthday.... Thank you!

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Reviewed 29 January 2014

This beautiful hotel is every bit as elegant as it is welcoming. We travelled with friends, and due to family commitments we unfortunately we could only fit in a 1-night stay, but would have loved to linger longer. The bedrooms were well presented and attractive, bathrooms warm, well-stocked and beautifully designed. The hotel is perfectly placed very close to the centre of the medieval city, and the whole of Bruges is easily accessible on foot from here. We had a wonderful evening meal at the restaurant Bel Arte, which is just around the corner. We will definitely return, but for a longer stay next time.

  • Stayed: December 2013, travelled with friends
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Thank traveller10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 31 January 2014

We are so pleased you enjoyed our downtown location in Bruges! Make sure you taste our flavours of the region menu in our restaurant Le Mystique on your next visit! We are happy we met your expectations and we look forward to your next visit to the Mystical Venice of the North!

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Reviewed 28 January 2014

We have just come back from a weekend stay at this beautiful hotel, the room was lovely with the added extras of large tv, Ipad and Nespresso machine in the room, even though my husband could not work it! Breakfast was a lovely affair - self service, and the staff cannot do enough for you they are a credit to the owners all of them. I happened to tell the young lady on reception upon arrival that it was a birthday celebration for myself and was presented the next morning with a birthday card with chocolates and a voucher for a complimentary drink in the bar which was a lovely touch. Ideally located as you only have to walk approx 2 mins to the shops/square/museums. We did not try the restaurant as both nights the restaurant was closed but the menu looks lovely. We will definately stay here again and would recommend very highly.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Southcrest09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 31 January 2014

Yes indeed our hotel is the perfect getaway place to celebrate special occassions! We are so greatful you have made us part of your birthday! Thank you for sharing your experience with other users and hope to may have the pleasure to welcoming you back, maybe in our restaurant too?

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Reviewed 27 January 2014

Simply stunning, intimate hotel. So much attention to detail. We loved the thought of the nespresso machine and iPad and they got well used! Service was just so friendly from check in to check out, nothing was too much trouble for them. Wish we could have eaten at the hotel but we'd already been given so many recommendations for restaurants. We did spend a night in the bar and it was so relaxing, huge roaring fire, grand sofas and amazing wine -perfect. We can't wait to go back to Bruges so we can stay there again

  • Stayed: January 2014
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1  Thank Melkats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 31 January 2014

We're trilled that you had such a wonderful time full of romance.....! We are very happy to read you appriciated all our in-room facilities! Thank you for your kind words!

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Reviewed 27 January 2014

This hotel is perfectly located. Everything you want to see is in walking distance. The staff are more then helpful and the decor is stunning. We didn't use the Spa/Fitness facilities so cant comment but i wouldn't fault this hotel..

Bruges is a must visit place the buildings are stunning! There is a distinct smell of chocolate everywhere so a waffle covered in melted chocolate is a must!!

T' Zwart Huis is a lovely bar/restaurant which is right round the corner too so getting home after 1 too many Belgium beers is easy and having a night cap in the hotel Bar/Lounge was a perfect way to end our evening.

  • Stayed: January 2014, travelled as a couple
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Thank Meld1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 31 January 2014

Bruges has a bit of magic for everyone! Our location is probably one of our best features along with our level of luxury and service! Make sure you don't miss our local appetizers by our chef in our bar Le Magnum on your next visit! Thank you for your review!

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