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“We loved this hotel!!!”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Miami, Florida
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“We loved this hotel!!!”
Reviewed 13 May 2014

We traveled for the 2014 Easter holiday, last minute idea. Again, TripAdvisor, did not steer us wrong. Read previous reviews, and we couldn't agree more with the positive comments. Let's start with the best part of the hotel, and that's without a doubt, the staff. I think they all need a pay raise! They were perfect, not a single misstep. They are attentive, polite, helpful, great in every aspect. Location is great, room was small but well-appointed. Loved waking up to the beautiful chandelier every morning. The food at breakfast was excellent, loved those waffles! Only recommendation I would have for food is to add a small plate menu at the bar. Staff recommendations for restaurants were also very good. Will surely stay here again!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank TravelKate12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 May 2014
Thank you for sharing your comments here on Tripadvisor! As Always our staff members are committed to making a stay in Bruges a most memorable experience!

We're delighted to read you had such a good breakfast with us, especially our Belgian Waffles...!
Try our dinner with flavors of the region on your next stay!
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1,693 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
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  • Dutch first
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English first
San Juan, Puerto Rico
Level 5 Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 May 2014

The hotel is located in a street behind the Grote Markt, it was very easy to take a bus from the train station and walk to the hotel(literally 2 minutes from the plaza).

The room had many ammenities: ipad, ironing station(ironing board and a press for trousers), well stocked mini bar, complimentary fruits and other goodies served daily, impeccable modern bathroom, a nice desk, nespresso machine, etc...

I have to give special thanks to Jonas(he works the night shift) and was a delight to talk to. Very friendly, attentive and good coversation.

really wnjoyed the two nights we spent at Heritage, too bad we couldn't try the restaurant becuse it was closed both days.

  • Stayed April 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Hector O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 May 2014
Thank you very much for your kind words!

Should your future travels brings you to Bruges, we and especially Jonas would welcome another opportunity to serve you and hope you 'll have the chance to taste our chefs culinary magic with local ingredients!
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Leatherhead, United Kingdom
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 May 2014

The attention to detail of this hotel is first class, from the private valet parking, spotless and beautifully appointed room, ( Bose clock radio, nesspresso coffee machine and ipad) comfy bed. Located one street from the market square, just right. Excellent staff, turning bed down for the evening, plus drinks and sweets for the drive home. Will definitely return to this first class hotel.
Also recommend theT ZWART HUIS resturant around corner from the hotel that has live jazz and blues bands playing while you eat, brilliant.

Room Tip: We booked via trivago and got a fantastic rate for a Sunday night on the bank holiday, from the uk v...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 May 2014
Thank you for your 'First Class Hotel' rating!

We are thriled that we succeeded in exceeding your expectations and hope to offer you the same at our famous restaurant Le Mystique on you next visit with us!
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Houston
Level 5 Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 May 2014

Would love to stay here again. Great location to everything. Great staff and superb breakfast. The rooms were beautiful and meet our every need. Wonderful bar/meeting place to have a glass of wine and plan our evening. Even brought us a fan when we couldn't get the a/c low enough of this 50+ year old woman. LOL

  • Stayed May 2014, travelled with friends
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Helpful?
Thank SugarLandHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 May 2014
Thank you so much for your comments, our breakfast is indeed one of the highlights of the guest experience, along with our location and personalized service!

We hope you will return to our magnificient city soon!
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New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

Lovely stay. In and out of Bruge quickly, so spent little time at the hotel, but our stay was comfortable and accommodating. Would recommend and would return. Room size on the small size, but wasn't an issue for us. Old charm meets current and modern.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank cancr711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 21 May 2014
Thank you for your positive review!

Indeed, we continuously offer new modern amnities that will delight you in a charming atmosphere and we look foward to your next visit at our hotel!
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London, United Kingdom
Level 5 Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 May 2014

From the first moment that we arrived at the hotel we were welcomed warmly. The staff we pleasant and attentive. The room was amazing and well kept. The hotel is very well situated and there were lots of impressive touches, for example chocolates and liqueur in the evening and champagne included in the buffet breakfast.

Stayed May 2014, travelled as a couple
Review collected in partnership with this hotel

Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 6 May 2014
We appreciate your kind words, thank you! We strive to offer a personalized and memorable experience from arrival to departure....
We're simply thrilled that you enjoyed it so much and hope you will return to magical Bruges soon!
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

This is a lovely hotel in a great location. The bed was very comfortable. Some parts of hotel could use renovation, however this wouldn't stop us from staying here again. Staff was very welcoming and helpful.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 6 May 2014
Thank you for kind and positive words! All rooms and public areas were renovated last year! Everything is brand new: Domotica, exceptional Nilson beds with luxury bedlinen, iPad with free Wifi, Bose music with iPod/iPhone dock, Nespresso coffee and marble bathrooms with Durance toiletries,...

And this all in a classic & luxury atmosphere in a listed Heritage building, most guests expect an authentic Bruges luxury experience in our historic city, combined with all possible modern facilities!

We hope to wlecome you again in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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