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“Outstanding in every way”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Outstanding in every way”
Reviewed 1 July 2014

This hotel has a great location one block off the square. The accommodations are nice and the public areas beautiful. However the helpfulness of the staff is amazing. On the day of our departure, I asked the desk clerk which Brussels station to exit for the Hotel Le Meridian (a Starwood hotel) and my question was answered. However, when we returned for our luggage and taxi, this same gentleman told me that he had verified what he remembered - that the hotel has filed for bankruptcy three weeks earlier. He then went further by logging onto the hotel web site to find the message "Hotel Closed". Although we had our reservation for months, we were never notified of the closing. He then offered to secure another hotel in a good location for us, did so, and emailed us the confirmation so that our arrival at the hotel in Brussels was seamless. The hotel Amigo was great and all ended well.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
1 Thank Dibbs41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 2 July 2014
Thank you for your kind words!

We pride ourselves in our staff ability to serve our guests and anticipate their needs! As always, our staff members go above and beyond to offer you a most memorable stay!

It feels good to read you could continue a great stay in Europe, thanks to our help....,
We hope to see you again!
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Thessaloniki
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014

Wonderful and very helpful staff. The location is superb. Quiet room. Beautiful decorated hotel and room! Very good room facilities The only thing that we did not like was the gym and the sauna-hamam area.

Room Tip: Rooms on the back are very quiet!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Myrto75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 2 July 2014
Thank you for your positive review!

At the Heritage we believe that sharing the highlights of our amenities and service with other TripAdvisor users is the best way for them to plan a great stay in Bruges!
One step out of the hoteldoor and you walk in our amazing garden: .....Medieval Bruges!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

We had a wonderful stay. The staff was very corteous and the accompdations very nice.
Excelent location. The food was excelent, with a great assortment of fresh products for breakfest.
The chef is first class.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 29 June 2014
Your review makes us happy, especially our Chef Koenraad Steenkiste! Indeed it is a memorable experience to have dinner with us!

Thank you for your review and we look forward to seeing you again soon in Bruges!
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Hadlow, United Kingdom
Level Contributor
255 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
Reviewed 27 June 2014

We selected this hotel mainly because of its location, as we only had two nights in Bruges and wanted to be near the market square. In hindsight, the town is very small so any one of several hotels would have worked for us. This place is very charming. The staff on reception are excellent - extremely polite and very helpful and arguably the best staff we have encountered in the last five weeks. The room was a bit on the small side, with perhaps a few too many things cluttering it up, so there wasn't much space for two suitcases. The bed was very comfortable and we slept well both nights. We also dined one night in the excellent restaurant. The waiter was knowledgeable and polite and the food was of a very high standard. I've reviewed the restaurant in the appropriate section of this website.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Prufreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 29 June 2014
Yes, our location is indeed very central. And are very happy you enjoyed our total hotel&restaurant experience, unique in Bruges!

So close to all major places to visit we had to take into account the achitectural structure of our building, and therefore are some rooms bigger than others.

Try one of our spacious Deluxe rooms on your next Visit? We look forward to your return...
Thank you!
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Golden, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

What a great hotel in a great location. Very elegant and old World European look and feel but with all the modern amenities, including an Ipad in the room for your use. We arrived to find a lovely bowl of fruit along with a hand written note to welcome us. The staff was very friendly and extremely helpful with restaurant suggestions and reservations. It was walking distance to the main town square and the rooms were quiet, even though there was much celebrating in the streets as Belgium had won their World Cup match that evening. I would highly recommend the hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Juli777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 June 2014
We are delighted to read that you appreciated our classical and elegant interior topped with discreet technology!

Bruges has a bit magic in each season....Romance & History.... but also some great atmosphere and ambiance, we're proud on our Belgian Team....!

We hope you will retrun soon!
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Cranford, New Jersey
2 reviews
Reviewed 26 June 2014

My husband and I spent two nights here a couple of weeks ago and couldn't have been happier. For starters, the location was terrific, only a very short walk away from the main town square. Everyone on the staff was professional and friendly but the real :"wow" moment came when we walked into our room. It was spacious and beautifully appointed and we loved having a walk in closet where we could stash our luggage. The bathroom had both a beautiful bathtub and an open shower area. The owners provided a bowl of fruit, two small decanters of wine and little treats along with an accompanying welcome note which was an extremely nice touch - it made us feel as if we were houseguests rather than customers of a hotel. We also found chocolates waiting for us when we returned to our room at bedtime. The breakfast buffet was served in an elegant dining room and there were plenty of things to choose from. We really wished we could have stayed longer in this lovely hotel in a lovely city. And when it was time to leave, I was handed a bag with water bottles and hard candies to refresh us as we continued on our travels, somethjing I have never had happen before in a hotel. In all, it was a winning combination of attention to detail, comfort and friendliness in a beautiful environment. It was well worth what we spent to stay there.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank musicandbooklover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 27 June 2014
'WOW', what a positive review!
We're so happy to read that you felt at home with us in Bruges....! Thank you for your review and we can't wait to welcome you again at your 2nd home!
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Keighley, United Kingdom
Level Contributor
4 reviews
Reviewed 25 June 2014

We stayed one night 17/6/2014 , this is a super hotel and we would recommend it to everyone for a stay in Bruges. The Hotel is beautifully furnished and the staff are very friendly and helpful. Do try the Zot beer in the hotel bar, lovely breakfast too. We too wished we could have stayed longer.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 26 June 2014
What a wonderful review! THANK YOU!
Yes we're proud on our Belgian beer, the best in the World! And are so happy you enjoyed it!

We hope you will visit us again soon and hope you'll have the chance to stay longer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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