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“Lovely from start to finish”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely from start to finish”
Reviewed 17 July 2014

My mother and I arrived at Hotel Heritage to a sweet hand-written note from the owners wishing me a happy graduation...a very memorable and cute touch. The rooms are quaint, but very well furnished with beautiful chandeliers. We loved the location of the hotel as it was quiet and tucked away, yet still a walkable distance from the Maarkt.

Recommend this hotel if you are looking for a heavenly Brugge experience!

Stayed July 2014, travelled with family
Helpful?
Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 July 2014
Yes, indeed, when you have to celebrate a special ocassion: Hotel Heritage is the place to be!

We strive to maintain and continuously improve our personalized service at the highest standards! We are happy you and your mother enjoyed this special moment in your life and hope you will come back for some more beautiful memories...

Thank you for your review!
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1,655 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Belfast, United Kingdom
1 review
Reviewed 16 July 2014

We stayed at the Heritage 9th to 12th July 2014.

Great location convenient to everything. Very comfortable, excellent breakfast.
Staff very friendly a really good experience.

If we return to Bruges we would definitely stay at the Heritage.

Tom----Belfast, Northern ireland

  • Stayed July 2014, travelled as a couple
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TomReid22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 17 July 2014
We're glad to read that you'll stay with us again!

Make sure you book direct and you'll benefit our lowest rate! And on top of that you'll receive lot's of advantages as a repeat guest!

We can't wait to see you again with us in magical Bruges!
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Fort Worth
Level Contributor
3 reviews
Reviewed 15 July 2014

We stayed for just one night, and loved this place. I was here with my mother, and would love to bring my husband the next time. So many little extras: the heated floor in the bathroom, special lighting options, and wonderful desk clerks: excepectionally helpful! Perfect location!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kraustraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 17 July 2014
We love to treat our guests with many little suprises..... Great that you loved it! And even better to read that you'll visit us again!

Thank you for sharing you positive experience with other users!
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Coquitlam, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

The Relais &Chateaux rating is quite appropriate in the case of this hotel. Room was lovely with heavenly bed and sleep provoking pillows. Very clean rooms and staff who were lovely and helpful. Only drawback was that the dinner was the kitchen's last night for a month so we had no choice as to what we ate. Though the duck breast was delicious I had to pass on the herring. No choice on that. One other "best thing" about the Hotel Heritage is it's location. It is one block off one of the main squares yet we heard no noise. The square is busy all day and well into the night but we had a wonderful couple of night's sleep regardless. Bruges is a fabulously walkable city and the hotel's location is superb! We highly recommend staying at the Hotel Heritage.

Room Tip: Pick a room with an odd number. Ours was #36 and was lovely but view was really not appealing. Pick...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JRT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 17 July 2014
Thank you for recommending our hotel & restaurant and thank you to review our hotel as a beautiful & romantic gem!

Indeed, our chef & maître d'hôtel have their summerbreak and will be glad to serve you again as from Thursday 14th of August.
Meanwhile our breakfast and bar remains open!

See you next time...in the heart of Bruges!
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1 review
Reviewed 12 July 2014

From check-in, room, service, meals and champagne breakfast, we had a fantastic time. A boutique hotel feeling, with exceptional attention to detail. The rooms were extremely comfortable and clean. The staff went out of their way to assist us. Simply fantastic - you won't regret your decision to stay at the Hotel Heritage!

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 14 July 2014
Thank you so much for your kind words and sharing it with other guests! We're pleased that you enjoyed the full experience of our Boutique hotel!

We totally agree that other future guests won't regret the decision to stay with us to explore our magical town!

We look forward to your return!
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Scott, Louisiana
1 review
Reviewed 12 July 2014

We stayed in Brugge during the month of July 2014 at the Hotel Heritage. This was an absolutely fabulous experience. The staff was wonderful and accomodating. The food was very tasty. I felt like I was being treated like royalty. I will defintely stay there again.

Room Tip: Corner suites were sunny. Rooms were not large but definitely more than adequate.
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tayluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 14 July 2014
Indeed, we love to serve and treat our guests as real Royals! We're glad to read that you had a fabulous & sunny experience!

Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
122 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 July 2014 via mobile

I booked at the hotel for a night and it was my first time to bruges, I came I the hotel after a long day in bruges and was so tired. it took me 20 minutes to check in, I had all my information ready but the receptionist need to insert it manual, i told her it's on the sheet and she said I need to enter it again. After all this another lady on the reception apologized and she said sorry she don't know as she is under training. The hotel location is fine, the service is fine but not good for a relais & chateaux. The gym consists of one running machine and a bicycle. The sauna was closed. The service in general is very week, I assume that their staff maybe not trained or could be new staff.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kabudhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 12 July 2014
Thank you for your review!

Our main goal is to offer a a personalized experience for each guest! We also love to welcome hospitality students throughout the year to train them for a great career in the facinating world of hotels.... and like that we wish to assure the future of professional welcoming ambassadors.

Situated in the heart of Bruges with the medieval city as our garden, only our suites on our 4th topfloor have a particular view either on the Belfry tower or Theatre Building...
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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