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“The best in Brugge” 5 of 5 bubbles
Review of Hotel Heritage - Relais & Chateaux

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Sydney, Australia
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“The best in Brugge”
5 of 5 bubbles Reviewed 20 July 2014

We started our time in Belgium in Brugge, staying at the Hotel Heritage for two nights. The staff was super friendly and helpful from the moment we checked in. We were offered a free walking tour of the city, which we took on our second day. Our room was small, but perfect for two nights. It really was romantic to come back in the evening to a turned down room, with soft music playing. Only two blocks from the Grote Markt, we were in the middle of everything, but on a quiet residential street. Brugge was a perfect way to start our holiday, and I think Hotel Heritage was a big part of that. Many people make a day trip to Brugge, so it was really nice to wake up there and wander the streets, before the busloads arrived.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 22 July 2014
The Best heading of a review..... thank you!
We are simply thrilled that you enjoyed our personalized service and location so much!

It makes us happy that we succeeded to offer you a memorable start of your holiday....
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1,618 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 July 2014

Excellent hotel with a brilliant restaurant.All the staff cannot do more for you. You cannot start the day better than with their Champagne breakfast.This was our fourth visit in a year and cannot wait to go back.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AllGold11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 22 July 2014
As this was your fourth visit in a year, you know that we love our repeat guests..... and love to reward them with great advantges.....!

Our entire team, Johan & Isabelle and myself can't wait to welcome you again!
Thank you!
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1 review
5 of 5 bubbles Reviewed 18 July 2014 via mobile

The staff couldn't have been helpful,gracious and kind.
Virtually every detail was covered, and the charm of the entire faculty was excellent.
We had asked about historical guided tours and learned that the hotel had already arranged a free tour. Our guide was both informed and passionate.

All staff was attentive and eager to make sure that our stay was good

Great stay
We will be back!

...,............................................... ......

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 22 July 2014
As our city guide is passionated in magical Bruges, we at The Heritage are passionated in the World of hospitality, we love to serve our guests!

Thank you for your review!
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Arundel West Sussex
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 July 2014 via mobile

Stayed here 14th July for 3 nights was not sure what to expect as did a last minute booking got 3 nights for price of 2 !! Had champagne breakfast included in our stay rooms were very clean air conditioned as was very hot had two rooms as came for my Son's 21st and our wedding anniversary we are really fussy but couldn't fault anythink left chocolates on bed each night hand written notes welcoming us iPad in rooms Bose stereo and nespresso coffee maker chandeliers marble bathroom and this was a standard room. A few minutes away from main square so everythink within walking distance would definitely stay here again. On vacating looked after luggage while we did some last minute shopping and gave us water sweets on leaving for our journey home very impressed more like 5 star The Ayres family

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoLenAyres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 July 2014
WHAUW....! A 5***** rating! Thank you so much!

We're extremeley happy to read that we were able to impress you with our personalized service. We enjoy treating our guests to special little things!

Hope to see you back, maybe for another special ocassion?

Next period for promotion '3 nights for the price of 2' is open for sale now: from January until end of March 2015!
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Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

We left this hotel yesterday after a three night stay 14th - 17th July 2014. The owners were charming, Mrs Creytens showed us around our room explaining the features, dimming lights from bedside, air conditioning, mini-bar. The room was traditionally furnished, in keeping with the overall décor. But it was very up to date with technology, leaving an iPad in our room to search for places in Bruges. Extra touches included leaving a box of two chocolates on our pillow, with a note wishing us good night. The weather forecast was posted under our door each morning. The reception staff were superb, Anna recommended a restaurant for dinner and took the trouble to ring and book us a table. The location of the hotel is excellent, a short walk to the main square. We would definitely recommend this hotel and will definitely make a return visit.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JUDITHMK1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 July 2014
Our entire team, especially Anna, and myself are so happy to read you felt in heaven with us in magical Bruges....!

Our rooms are blending comfort and classical elegance topped with discreet technology. Nice to read that you appreaciated it, toghether with our extra touches and personal service!

We like to treat you again with us in Bruges on your next visit! Thank you for sharing your experience with other users!
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

My mother and I arrived at Hotel Heritage to a sweet hand-written note from the owners wishing me a happy graduation...a very memorable and cute touch. The rooms are quaint, but very well furnished with beautiful chandeliers. We loved the location of the hotel as it was quiet and tucked away, yet still a walkable distance from the Maarkt.

Recommend this hotel if you are looking for a heavenly Brugge experience!

Stayed July 2014, travelled with family
Helpful?
Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 July 2014
Yes, indeed, when you have to celebrate a special ocassion: Hotel Heritage is the place to be!

We strive to maintain and continuously improve our personalized service at the highest standards! We are happy you and your mother enjoyed this special moment in your life and hope you will come back for some more beautiful memories...

Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
4 of 5 bubbles Reviewed 16 July 2014

We stayed at the Heritage 9th to 12th July 2014.

Great location convenient to everything. Very comfortable, excellent breakfast.
Staff very friendly a really good experience.

If we return to Bruges we would definitely stay at the Heritage.

Tom----Belfast, Northern ireland

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank TomReid22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 17 July 2014
We're glad to read that you'll stay with us again!

Make sure you book direct and you'll benefit our lowest rate! And on top of that you'll receive lot's of advantages as a repeat guest!

We can't wait to see you again with us in magical Bruges!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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