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“fantastic stay !”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Oxford, United Kingdom
2 reviews
“fantastic stay !”
5 of 5 bubbles Reviewed 5 August 2014

on arrival, we were greeted by a man waiting to carry our luggage into the hotel, straight away we were made to feel welcome. We were checked in by a very friendly receptionist, we had our luggage taken to our room and shown our luxurious room, Wow! We had twin beds, a big tv on the wall, use of a tablet, coffee machine, air conditioning and a very well equiped bathroom. Later on that evening we were given a small box of chocolates each and a note saying for us to sleep well, we were also asked if there was anything else they could help us with.

Early next morning we had a note outside our door telling us what the weather and temperature would be for that day. The breakfast was 7 - 10.30 which was good for people who wanted to get off early and also good for people who prefered to have a lie in. There was lots of choice for every taste in continental or light breakfast.

Guest have the use of a sundeck on the roof of the hotel, which was lovely to sit and look over the rooftops of Brugge, we could see the tower in the square from here, we sat and relaxed there most afternoons before getting ready to go out for the evening.

We really had a wonderful stay, all the staff, including the manager right down to the cleaners were all very friendly and helpful, nothing was too much trouble. we will return to have another stay at this lovely hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 6 August 2014
Your review gives a good overview of all our great amenities and daily services: Thank you!
Yes you're right, when staying in Bruges you have to taste the Best Chocolate of the World....!

Our entire team and myself hope to see you again for another wonderful stay with us!
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
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northamptonshire
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Beautiful hotel in a super location with the best staff, I think ,we've ever had the pleasure of staying with. All were so friendly and helpful and seemed totally set on making our stay very special. The owners are delightful and always around which made you feel as if you were guests in a home rather than an hotel. Breakfast was fabulous with a waitress that seemed to do everything sigle handedly but ,again,brilliantly. We felt very sad to leave them all behind!

Room Tip: All rooms beautiful and could see no downside to any.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank 0000000000000000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 August 2014
Our staff is our hotel's crown jewel! We strive to maintain and continuously improve our personalized service at the highest standards! And we enjoy treating our guests to special little things that make them feel at home!

We, all at the Heritage hotel, and especially Dina hope you will return to the Venice of the North soon!
Thank you for your review!
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Victoria
1 review
5 of 5 bubbles Reviewed 2 August 2014

We stayed for three nights and even though there was loud music in the Square the hotel was far enough away and our rooms for situated that they were very quiet. The staff was very helpful and the little Belgian chocolates at the end of the night was real treat. Both my wife and I would definitely stay there again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mianickel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 4 August 2014
Yes, we love to treat our guests! Thank you for your review!

It's great to know that your stay was so fulfilling and that you enjoyed the summer ambience of our magical city so much...!

Did you know that Bruges has magic troughout the whole year.....? Why not travel once in winter time to Bruges? Special promotion for Winter 'Book 3 nights and pay 2 only' online now!

Hope to see you again!
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Bournemouth, United Kingdom
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Wow, we absolutely loved this hotel! It’s perfectly located in a quiet street just behind the main square in Bruges, so ideally situated for exploring this beautiful city. The hotel is absolutely stunning inside – beautiful furnishings and a real feeling of luxury everywhere. The reception, lounge area and bar are elegantly furnished but also have a really cosy, comfortable feel to them.

We stayed in a superior room and were not disappointed at all! The room was a very good size with a huge bed and large bathroom. Everything was very well finished and immaculately clean. Little touches like a bowl of fresh fruit in the room, robes and slippers, and chocolates left on the bed at night, really made this place feel special.

The service was excellent – from reception to bar service and housekeeping, the staff were very friendly, helpful and thorough.

Just one word of warning – the drinks are very expensive. Just two drinks (we each had a spirit and mixer) cost 42 Euros. We didn’t eat in the hotel restaurant but we noticed the food prices there were also very high – although no doubt the food would have been excellent! We stayed in a hotel in France last year which was also affiliated with the Relais et Chateaux group, and that was also very pricey on the food and drinks – so we assume this is par for the course when staying in a hotel like this.

We would certainly recommend this hotel and would most definitely stay there again ourselves.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 4 August 2014
Wow... : happy to read that you had such a wonderful time with us!

We pride ourselves being Relais & Châteaux members: the finest hotel & restaurant experiences all over the World!

We hope to welcome you in our restaurant too during your next stay! Taste our flavors of the region by chef Koenraad Steenkiste, 3-course menu as from € 59pp... and friendly served by our maître d' Benjamin: A unique experience in our original dining room!

Thank you for your review!
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Vancouver BC
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Great location , pricepoint, helpful front desk and positively the thickest , lushest towels ever ! Pricey for parking ones rental car however. Nice and quiet rooms . Love the fruit waiting you and the nightly chocolates. A total spoil.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank mawsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 1 August 2014
Thank you!

Our towels are indeed the kind you want to sink your nose into beacause they are so amazingly fresh! .... :simply part of our high level of services!

We love to spoil our guests and are very happy to know that you enjoyed it!
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Tallinn, Estonia
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Unfortunately, I stayed for 1 night only but was really impressed by the service and comprehensiveness of the staff.

Location is very strategic just next to City Theatre.

The parking is on-site but a bit pricy please take into account
The internet is awesome. Quick and strong.

Overall, it is the great hotel and outstanding service.

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DenisGrodetskiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 11 August 2014
Thank you for your review!

Indeed, we have the most central location of town, so near to the Main Square!

Hope you can stay a bit longer next time; do you know that we offer a special deal during winter (from Jan until end of Mar '15)? Book 3 nights and pay for 2 nights only: a great opportunity to profit longer of our personalized service and magical Bruges!
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014

Beautiful hotel in a fantastic location and excellent staff.
Brugge is such a lovely city and staying in this hotel really added to our stay as we were just minutes from the stunning square. Would recommend hiring bikes and cycling around the centre as well as a boat trip.
The hotel made it the perfect citybreak!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank KateB3479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 31 July 2014
Yes, our location is great, and so close to all major sights: ideal for a comfortable citytrip!

We hope you can extend your stay on your next visit to Bruges and join our organized full day tour to Flanders Fields.

Thank you for your words of perfection...!
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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