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We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (1,836)
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1,477
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638 - 643 of 1,836 reviews
Reviewed 10 August 2014

My husband surprised me with this hotel for my birthday in July this year he did not realize he had chosen a posh chain...I was extremely pleased with the choice everything was perfect and the location was excellent. Champagne with breakfast was lovely. Take good walking shoes choose you restaurants carefully in town we did not use the hotel restaurant but it did look good.

Room Tip: Room gave you your own ipad plenty of little extras would recommend this hotel for a romantic stay.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Bergogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 11 August 2014

What a nice present of your husband! Indeed our hotel is the ideal location to celebrate the most special occasions in your life!

Looking for some more romance during your stay? Book a table at our intimate dining room!

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Extremely pleasant and helpful receptionists! We stayed at 5 different hotels during our vacation and this was by far the best. Many delightful touches, including fresh fruit, chocolate at night, and even a bottle of champagne for our 41st anniversary.. Great location, and every recommendation of the receptionist was perfect!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Shadow205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 11 August 2014

Oohhh, this is so great to know that were the best hotel during your summer vacation! All those delightful small touches are simply part of our high level of service!

All our receptionists loves to treat our guests and they are all great ambassadors to recommend the nicest places in Bruges!

They & the rest of our team, and myself hope to may welcome you back soon....! Maybe once in winter time... and take advantage of our special promotion 'Book 3 nights and pay for 2 only'.

Thank you for your review!

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Reviewed 7 August 2014

This charming little hotel have the best service since we're on our Europe trip. Unexpectedly they help us with our big luggage without even a single hesitation. The concierge at that time was a tiny asian lady. when we said it was ok she insisted to help effortlessly. The hotel was very detail on maintaining their properties. I really hope they can keep up the good work.

Stayed: August 2014, travelled with family
Thank Pomputus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 8 August 2014

Thank you for your award 'BEST SERVICE IN EUROPE'! Our entire team and myself love to treat our guests each day again.....

We'll keep up the good work and hope to see you back at your favorite European Hotel!

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Reviewed 7 August 2014

I love this hotel! the rooms are plush and immaculate with great amenities - wifi, ipad, nespresso and very comfortable beds. the location is perfect and the staff extremely pleasant. I would stay here again in a heartbeat.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 8 August 2014

Your beautiful review made us speechless....., great to know that you love our hotel, we would love to welcome you back!

Thank you!

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Reviewed 6 August 2014

The overall feeling in this Hotel is very nice. We always choose a Hotel with free wifi, and here we found an iPad in our room, free for use - this in the best - very good service - thank you.
Unfortunately the restaurant was closed, during our stay, but the breakfast was delightful.

Room Tip: Ask for a room facing the courtyard
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 8 August 2014

You were right to choose a hotel with free wifi and on top of that you had with us the fastest Wifi speed in Bruges! Awarded by Hotel Wifi Test which predicts the Wifi speed in most major hotels around the world...!

Our resturant opens again next week on 14th of August, we hope you'll be able to taste of flavors of the region during your next stay with us!

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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