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All reviewsle mystiquebose sound systemthe main squarenespresso machineweather reportbeautiful hotelevery eveningquiet streetlittle toucheschampagne breakfasthotel restaurantdeluxe roomperfect locationeach morningsitting roombeautiful roomwould highly recommend this hotel
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Reviewed 15 August 2014

Every attention to detail is covered by this charming and elegant hotel. Seconds away from Markt. Small gym but functional. Lovely sauna and steam area which was nice after long days of sightseeing. The staff is extremely kind and so eager to help and answer your questions. Our room was on the 4th floor (41) and incredibly beautiful with a king bed and a separate seating area. Sun/Moon deck was a cozy place to relax. Nespresso machines in the room with comp coffee, a welcome gift of your choice upon check in (we chose fruit basket), turn down service with chocolates - all fabulous touches. Minibar and snack basket to conveniently purchase extras in your room. Completely modern bathroom with towel warmer, tub with pulsating jets and a separate shower. Plush towels, robes, slippers, bose sound system, iPads in room. The list goes on about how special this hotel is to visit.

Room Tip: Keep windows shut for minimal noise.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 19 August 2014

We cannot thank you enough for your review with a great summary of all our services.

Our entire team is happy to read your review! They are our hotel's crown jewel, and goes above and beyond to service our guests!

we look forward to hosting you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

My husband surprised me with this hotel for my birthday in July this year he did not realize he had chosen a posh chain...I was extremely pleased with the choice everything was perfect and the location was excellent. Champagne with breakfast was lovely. Take good walking shoes choose you restaurants carefully in town we did not use the hotel restaurant but it did look good.

Room Tip: Room gave you your own ipad plenty of little extras would recommend this hotel for a romantic stay.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Bergogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 11 August 2014

What a nice present of your husband! Indeed our hotel is the ideal location to celebrate the most special occasions in your life!

Looking for some more romance during your stay? Book a table at our intimate dining room!

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Extremely pleasant and helpful receptionists! We stayed at 5 different hotels during our vacation and this was by far the best. Many delightful touches, including fresh fruit, chocolate at night, and even a bottle of champagne for our 41st anniversary.. Great location, and every recommendation of the receptionist was perfect!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Shadow205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 11 August 2014

Oohhh, this is so great to know that were the best hotel during your summer vacation! All those delightful small touches are simply part of our high level of service!

All our receptionists loves to treat our guests and they are all great ambassadors to recommend the nicest places in Bruges!

They & the rest of our team, and myself hope to may welcome you back soon....! Maybe once in winter time... and take advantage of our special promotion 'Book 3 nights and pay for 2 only'.

Thank you for your review!

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Reviewed 7 August 2014

This charming little hotel have the best service since we're on our Europe trip. Unexpectedly they help us with our big luggage without even a single hesitation. The concierge at that time was a tiny asian lady. when we said it was ok she insisted to help effortlessly. The hotel was very detail on maintaining their properties. I really hope they can keep up the good work.

Stayed: August 2014, travelled with family
Thank Pomputus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 8 August 2014

Thank you for your award 'BEST SERVICE IN EUROPE'! Our entire team and myself love to treat our guests each day again.....

We'll keep up the good work and hope to see you back at your favorite European Hotel!

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Reviewed 7 August 2014

I love this hotel! the rooms are plush and immaculate with great amenities - wifi, ipad, nespresso and very comfortable beds. the location is perfect and the staff extremely pleasant. I would stay here again in a heartbeat.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 8 August 2014

Your beautiful review made us speechless....., great to know that you love our hotel, we would love to welcome you back!

Thank you!

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