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All reviews le mystique bose sound system the main square nespresso machine weather report beautiful hotel every evening quiet street little touches champagne breakfast hotel restaurant deluxe room perfect location each morning sitting room beautiful room would highly recommend this hotel
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644 - 649 of 1,864 reviews
Reviewed 30 August 2014

My wife and I chose this hotel as it was family owned offering personal service in the centre of Bruges, but at the same time in a quiet location. We were not disappointed. We were greeted with enthusiasm, assisted with our suitcases and left the car with their excellent parking service.

We were shown to our room, which was very comfortable, spacious and elegantly decorated. The breakfast was a comprehensive buffet with tea and coffee served by a charming waitress.

Staff were helpful with their advice on what events to see, where to go and which restaurants we should seek out.

A delightful 2 day break. Would recommend this hotel at any time.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 1 September 2014

We are so pleased you enjoyed our downtown location in Bruges and look forward to your return, and hope you'll be able to combine your next stay with a memorable diner with us at our restaurant Le Mystique!

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Reviewed 27 August 2014

A beautiful luxurious hotel with excellent service and very helpful staff. Extremely comfortable beds and quiet rooms which were very well appointed. An ideal location right in the centre of Bruges, within walking distance of everything we wanted to see. We would highly recommend this hotel

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank aldersh0ttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 29 August 2014

We pride ourselves in our historic location and are happy to know that you slept very well in our extremely comfortable Nilson bed!

Like to sleep 3 nights amazing comfortable again....? Book now 3 nights in Winter and pay for 2 nights only! Promotion valid in January, February and March '15.

Hope to see you back and thank you so much for your recommendation!

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Reviewed 25 August 2014

Beautiful, luxurious hotel providing excellent service. Bedrooms are small but very well appointed. Superb dining and staff very attentive. Ideally located in the centre of Bruges, off the market square.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 29 August 2014

Our total experience is so unique in Bruges: sleep comfortable, enjoy luxury ambiance and taste flavors of the region from our Chef de cuisne Koenraad Steenkiste!

We're glad to know that this experience was so fullfilling!

Thank you for your kind words!

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Reviewed 25 August 2014

The was our first visit to Bruges and we thoroughly enjoyed the holiday. The Hotel Heritage staff excelled in making my birthday celebration a memorable one. To our delight we were upgraded to the Belfry Suite, room 41. It is a well appointed room, great bathroom and the most comfortable bed I have ever slept in. We were served canapés and sherry in our room each evening before dinner and on my birthday we were given a free drink in the bar, served with oysters. The chocolates left in the bedroom at night were a treat too. We ate in the Mystique dining room and thoroughly enjoyed the food, especially the fish dishes. I even had a champagne breakfast on my birthday, this is available every day. The staff were very helpful and friendly. Bruges is a lovely city, we didn't do any guided tours but we did a couple of walking tours from a book, had a boat ride on the canal, visited a museum and hired bikes and cycled to Dammne. Thoroughly enjoyable experience. Thank you for making my birthday a memorable one.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank K9850MLLindaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 29 August 2014

Thank you again for celebrating your birthday with us!
Our hotel is the ideal location to celebrate all special ocassions in life! Hope to see you back, maybe for your next birthday?

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Reviewed 22 August 2014 via mobile

Great hotel well appointed for your visit and a central location. Every thing in walking distance. The staff are helpful and friendly. Silly things let them down, replenishment of coffee, milk, sugar for coffee maxhine in room, bar staff not attentive ( our last night after waiting for 10min left and went to a local wine bar). Standard room well appointed bed very comfortable all that you need
This is an excellent hotel.

Stayed: August 2014, travelled as a couple
Thank Howard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 23 August 2014

We're very happy to read that you had such a nice time with us but feel sorry too that our bartender was not on the right place....please accept our apologies.

We hope to see you back for another stay in fairytale Bruges and will offer you an extra special treatment at our bar as it should be every day!

Thank you!

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