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“Friendly and comfortable” 4 of 5 bubbles
Review of Hotel Heritage - Relais & Chateaux

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Winchester, United Kingdom
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Friendly and comfortable”
4 of 5 bubbles Reviewed 21 March 2009

We stayed four nights and had a very pleasant time. The room was nicely furnished and comfortable, the staff helpful and friendly, and the breakfast buffet although not offering a huge choice was well presented and tasty. The hotel is conveniently located for the main market square, and very near a bus route to/from the station. Although there was building work the other side of the (narrow) street, this was not a problem since they never started before 8 and were finished by 5.

  • Stayed March 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ldrvwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 24 March 2009
Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to comment on your experience. We truly appreciate your comments. We were extremely pleased to note that you found our location very convenient. Should your future travels bring you to our region once again, we would welcome a second opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,622 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
derbyshire
1 review
5 of 5 bubbles Reviewed 13 March 2009

On our first visit to Bruges we could not have found a better hotel. The rooms and service were excellent as were the staff. The breakfast , which was hot and cold gave you a wide choice to start the day. We would certainly return to this hotel again.

  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank barrievals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you for choosing to stay with us and for taking the time to comment on your experience. It is great to see that both our personalized service and our buffet breakfast exceeded your expectations. We can’t wait to welcome you back to the Heritage Hotel. Until then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 8 March 2009

Late review but felt I should add it as we really enjoyed our stay in the hotel Heritage. We were upgraded to a Superior room which was front facing - ok there is a building site opposite but I have to say it did not put us off at all - and I am very fussy!! The hotel is very centrally located - close to the Market Sq and the staff we met were very friendly.

I am now paying for my mum & dad to go to Bruge in May as a Birthday present and have booked them into the Hotel Heritage.

  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mel1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to provide feedback from your experience. We were thrilled to note that overall we succeeded in exceeding your expectations and we will do our utmost to make your parents feel at home too. We can’t wait to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, UK
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 8 March 2009

Valentine's Weekend stay at Hotel Heritage... Having decided on which of the various 4* star hotels Bruges has to offer, jumped for this particular one and wasn't disappointed. Firstly, I think that the hotel (or at least floor we were on) had recently been redecorated, the give away smell of fresh paint was there!
Booked a superior room and was very pleased. Nice large bed, wide-screen TV with BBC & ITV (rather handy in the morning), enough storage space and a very powerful shower that woke you up in seconds. Breakfast in the morning is the normal cereal, breads and hot selection that most provide and enough to set you off for the day.
Location itself is just right, on a very quiet street literally round the corner from main square and other sights. If you're coming in by train it's a 8 euro taxi journey which is pretty good value. The desk staff are very jolly and always say hello and are more than happy to help out with any problem or request that you might have.
Don't forget that everything is shut on a Monday and the three nights in Bruges is just abot enough to cover all the major (and some of the minor) sights.

  • Stayed February 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AndrewT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you for choosing to stay with us. We are aware of the many options available to you and truly appreciate having had the opportunity to serve you. It was great to see that both our convenient location and the personalized service by our friendly staff exceeded your expectations. Should your future travels bring you to Bruges, we would welcome another opportunity to serve you. Until then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brussel
1 review
5 of 5 bubbles Reviewed 3 March 2009

nice room, good location, super breakfast, excellent food, cosy romantic

  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hotelonthaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you again for choosing to stay with us and for taking the time to comment on your experience. Should your future travels bring you to our region once again, we would welcome a second opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 March 2009

We returned yesterday from a weekend stay for my Husband's birthday and have had a fantastic time. I had read the reviews before we booked and was very pleased to see what had been said about the hotel but it is even better than its reviews! From start to finish the staff could not have been more helpful - nothing was a problem! The hotel is a wonderfully peaceful hotel, tranquil and relaxing. The rooms are excellently appointed and very comfortable and the location couldn't be better. Don't think about staying anywhere else than here.

Thank you to everyone at Hotel Heritage for a wonderful weekend.

Stayed February 2009, travelled as a couple
Helpful?
1 Thank WarringtonJayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to provide feedback from your experience. We were thrilled to note that overall we succeeded in exceeding your expectations and can’t wait to welcome you back again in the near future. Until that time we send our warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick,Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 February 2009

I have just come back from Valentines weekend I spent there with my girlfriend This hotel really made our stay in Bruges so relaxing. and enjoyable. It was a special weekend for us and when we arrived we were immediately upgraded to a Suite. From there on, it just got even better, Hotel room lovely, Room services very good, and staff went out of their way in helping us with tips on what to see in Bruges and where to go. I am not a great fan of blogs on hotels as its hard to know whats authentic but I have been compelled to write this.
Best of luck to anyone travelling there soon.hope you enjoy the hotel and Bruges as much as we did.

  • Liked — Room
  • Disliked — Nothing
  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank MickN_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 19 March 2009
Thank you for choosing to stay with us and for the positive review you wrote on the hotel. We are thrilled when we see that we exceeded your expectation ! We can’t wait to welcome you back to the Heritage Hotel in the future. Until then.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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