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“Wonderful stay at Heritage”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Atlanta, Georgia
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Wonderful stay at Heritage”
4 of 5 bubbles Reviewed 8 September 2009

We had a great stay at this wonderful hotel. The room (theatre-view suite) was very large with a sitting room and a separate shower/tub bathroom… the dual sinks also make a big difference. You will also have access to a shared sundeck if you choose to stay on the top floor. You can trust that the bed is large and comfortable enough… we slept well and the hotel seemed to be ultra-quiet. There is a nice bar setup adjacent to the check-in/lobby that seems to serve a wide variety of beverages ranging from liquor to beer and coffees. We never chose to partake in the breakfast, but it did seem to offer a nice spread as well. There seemed to be just enough English-speaking channels for late-night viewing purposes. The air-conditioning was good.

Its about a 5 to 7-minute cab ride from the train station… however there does seem to be a bus system as well.

One warning about Brugge… finding a decent/good place to eat can be tiresome and frustrating. However (and so very thankful for this), we did happen upon a great little sandwich/pastry place for lunch, who we in turn asked for their recommendations for dinner places… as locals of Brugge themselves, they highly recommended the following restaurants (which are both 5 minutes from Heritage): Quatre Mains and Assiette Blanche. Honestly, these two outings proved to be 2 of our more enjoyable eating experiences during our 14-day trip.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2011Bruins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 September 2009
We are so pleased you enjoyed your stay with us, and that you had a wonderful stay in Bruges, including nice dinners. We hope to welcome you again in the future !
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Isle of Wight
Level Contributor
125 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 3 September 2009

We spent one night at the Heritage whilst on our roadtrip to Scandinavia, and found it to be the perfect first night's stay. Positives were the proximity to the centre of Bruges, high-quality spacious room, lovely bathroom, friendly service including a free walking tour and orientation, and the quality of the buffet breakfast. Things to be aware of: current building across the road made it difficult for us to pull up in the car however the valet was efficient; parking is off-site but reasonably priced at approx. €20. Breakfast is pricey but you can have champagne and could fill up for the day if you wished to get the most from your money, and there is a cheaper continental option. The bed was incredibly comfortable and the road is quiet - building work did not affect us in terms of any noise. We liked it, and said we would stay there again and would certainly recommend it !

  • Stayed August 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debs_A_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 September 2009
Thank you again for staying with us and for taking the time to comment on that experience. We are thrilled that you enjoyed your stay with us, and happy you enjoyed our breakfast buffet. It's one of the top amenities we offer!
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Bridgend, South Wales
1 review
4 of 5 bubbles Reviewed 27 August 2009

Excellent Hotel - I booked after seeing all the recommendations from previous tripadvisor comments, as a surprise birthday present. I decided against the breakfast option due to cost & found a lovely patisserie around the corner (turn left & left again at hotel entrance), though on last morning we did see the quality on offer, so looked good!
Rooms were ideal, though the only dissapointment was the lack of coffe making facilities - who after all knows when they want a coffee the following morning, but that was the choice you had to make on a card to hand back to reception...& to be charged €2.50 for the privelege. Also, on our 1st morning we were woken by an impressive sound system, but unfortunatly the alarm for 6am must have been set by a previous occupant - not somehting we needed on a relaxing break away from our 5 year old (something of a rarity!)

Each morning we had a written weather report, which was a nice touch, though the thought of someone sneaking something under your door whilst chucking out the Zzzz'a preturbed me a little!

Also, the internet was incredibly slow!

Overall, i would recommend this hotel, as long as you are not on a budget.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 September 2009
We are thrilled to see that your experience at our hotel was a most positive one. We do offer coffee in the morning upon request, since we strive for personalized service.
We do apologize for the alarm and forwarded your comment to the Housekeeping department to check the alarm clock in every departing room.
We hope to welcome you again though in the future.
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leicester
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 26 August 2009

Stayed at this hotel and I have to say that the staff were amongst the friendliest and polite I have ever come across. I couldnt fault this hotel, Staff, Location, Rooms all perfect

Stayed May 2009, travelled as a couple
Helpful?
Thank lcfc_eu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 16 September 2009
Thanks again for staying with us. We are so pleased you enjoyed your stay with us, and that you had a wonderful stay in Bruges. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
756 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 1,410 helpful votes
5 of 5 bubbles Reviewed 12 August 2009

My wife and I stayed at the Hotel Heritage for 2 nights. We were staying in Amsterdam for a week and wanted to take 2 nights to visit Bruges. I booked the hotel months ago online directly at their website. Communication was excellent as they confirmed the booking via email very quickly. I paid via credit card and they emailed me a confirmation.

We took the train from Amsterdam and arrived in the afternoon. Our room was ready for us upon check-in. I believe it was one of the owners that checked us in. She was extremely friendly and courteous giving us a map, explaining some can't miss things to see as well as where we were. She also gave us a certificate valid for a free walking tour. We didn't end up using it as Bruges is so easy to explore on your own via walking and taking a Canal Cruise.

We were extremely happy with our room. It was a Suite on the 4th floor. It was on the back of the building so there was no great view but it didn't matter. It was very quiet. They did a wonderful job renovating the hotel. It's very charming and it maintains its classic decor yet had modern conveniences as well. For example, they had a HUGE 42' LCD TV, a work desk with a computer/keyboard there. Also, they had a Bose Wave Radio Alarm clock as well as a DVD player. There was also an electronic safe (although keep in mind it's not bolted down but I doubt that would ever be a problem). There was also a spacious mini refrigerator.

The room was very big by USA standards and HUGE by European standards. Keep in mind this was a Suite. I'm sure the regular rooms are smaller. The bed we had was a King size bed and very comfortable. They AC system worked very well and was a modern system controlled with Thermometer like any big modern hotel.

The room itself had a living room area with sofa, desk area, the bedroom and the bathroom was HUGE! There was a separate shower stall with great water pressure, a double his/her sink and a very large modern bathtub with Jacuzzi jetted tub. They didn't spare any expense as they are using Hermes Paris soap, shampoo/conditioner. The room also had an iron and ironing board which we appreciated as sometimes when we travel in Europe they don't give you one. (For example when we traveled throughout Italy 2 years ago the hotels didn't allow you to get an iron).

We are with our 1 year old and had booked for the hotel to have a crib in the room and they had it all set up. Keep in mind they charge €20 a night for a baby crib. It was amazing to see so many families with babies walking around. The city was full of them.

The friendly doorman brought our luggage to our room. In our room we had a basket of fruit for us which was a nice touch. Also, the first night they left us some red and white wine. We don't drink alcohol but again it was very classy.

It's clear to see the owners of the hotel have really thought things out. The renovations were very nice. I'm not sure how long ago it was renovated but I do tons of renovations in properties and it looks like the bathroom was recently done within the last few years. The windows have black out shades on them if you want to sleep in (but that is very doubtful as you'll want to explore the city).

The same woman that helped us at the check in also helped us with train times back to Amsterdam. She was always so friendly and always had a smile on her face. I can't say the same thing for some places around town. In some of the shops some of the people seemed unfriendly or didn't smile much. It's VERY evident that the city thrives/survives on tourism and sometimes in those types of towns people can get a bit bitter about the vast amounts of tourism but its clear the owners of the Heritage Hotel aren't that way.

And one of the biggest advantages of the hotel is the amazing location! You are literally 1 block from Market Square which is the heart of the city and where all the life is at. It's so great! Bruges is truly a remarkable city. I travel around the world frequently and have visited literally hundreds and hundreds of cities but Bruges was amazing! The easiest way to explain it is to imagine yourself magically putting yourself in a fairytale. It's almost like a fairytale being in Bruges. So beautiful, incredible architecture and all so well preserved.

I'd highly recommend a visit to Bruges and if you come I can't think of any hotel that would be better than Hotel Heritage. It was literally a perfect visit! The owners do a great job and everyone is so friendly. The maid did a terrific job as well.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank saintba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 25 August 2009
Thank you for staying with us and for taking the time to comment on your experience. We do our best to make the booking process for our international guests as smooth as possible. Thank you so much for your kind words and encouragement. We hope you will visit Bruges again very soon!
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Cambridge, UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 August 2009

Very comfortable and elegant hotel with friendly and helpful staff. Though parking is expensive, it is easy to reach by car, and the valet parking is quick and easy. The hotel is located in the centre of town and close to the Market and Burg, and we were able to get oriented quickly. Thoroughly recommended.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonyCambridge_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 25 August 2009
Our location is certainly one of our best features, but it is our staff that make the difference. We look forward to welcoming you and your friends or family again sometime in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 4 August 2009

The Heritage is only a few minutes away from the main square but tucked away in a quiet street. The room was lovely and well appointed but rather on the small side. The public rooms are very plush with chandelers and lovely painted doors and ceilings. Buffet breakfast included champagne and wonderfully breads and pasteries - we didn't need lunch we ate so much. The staff were very friendly and incredilbly helpful. I can't really fault anything!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5*Hotelreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 25 August 2009
We are excited that you thoroughly enjoyed your stay at our hotel. We are constantly seeking the best way to improve the comfort for our guests, and the level of service is something we do not compromise. We hope you will make it to Bruges again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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