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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Reviewed 10 January 2010

I loved everything about our trip to Bruges, including our stay in this charming hotel. The room was great, the staff was nice and the location just couldn't have been better - right in the city center and yet on a quiet little street. Loved it!

  • Stayed: September 2009, travelled as a couple
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Thank Iris_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 February 2010

Thank you for your kind words ! We hope you will return to Bruges again soon, and that you will recommend us to any of your friends coming to visit our charming city.

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1,120 - 1,126 of 1,741 reviews

Reviewed 7 January 2010

Stayed at this wonderful small luxury hotel for four nights over New Year. Can't fault the efficiency and friendliness of all the staff. Before arriving we were e-mailed with details of menus etc., at the hotel over the holiday period. The location is around the corner from the main square but in a quiet side road.
The New Years Eve meal was excellent - all six courses were beautifully presented and we could not fault anything at all.
If you want a little bit of spoiling in a lovely city then this is the hotel to choose. It's not cheap but you certainly get what you pay for!
Why can't more hotels be run as well as this one?
Would certainly reccommend to anyone.

  • Stayed: December 2009, travelled with friends
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Thank cardiffvalleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 February 2010

We were so happy to read that you enjoyed your New Year's celebration at our hotel, and would like to thank you for choosing to welcome 2010 at our new restaurant, Le Mystique! Our chef strives to create culinary magic in his kitchen, made from local ingredients. We hope you will be back to Bruges to visit it us soon!

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Reviewed 4 January 2010

Thoroughly enjoyed a six night break here in this small independant hotel just minutes from main square and shopping. The room (and bed) were very comfortable and clean. Extremely attentive and helpful staff. Wonderful little touches like a weather forecast under your bedroom door first thing every morning so you can plan your day before stepping out. Excellent hot or cold breakfast buffet. Eat in the hotel restaurant "Le Mystique" on Christmas Day - elegant dining room with fantastic food. Would definately revisit and would recommend the restaurant whether staying at hotel or not.

  • Stayed: December 2009, travelled as a couple
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Thank clarencequay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 February 2010

Thank you again for staying with us and for taking the time to write this review. We base our service standards in putting our guests' needs first. We are so happy you enjoyed the small touches and amenities we offer at our hotel. We hope to welcome you again in the near future.

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Reviewed 30 December 2009

We read the wonderful reviews of Hotel Heritage but was still blown away by the quality of this hotel. This hotel is close to town and the staff are extremely friendly. Hotel Heritage deserves all the great reviews and we will definitely be back! Thank you!

  • Stayed: December 2009, travelled as a couple
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Thank santafedre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 February 2010

We are so pleased that you enjoyed our hotel and your time in Bruges. We hope you will return to experience the Hotel Heritage in the near future!

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Reviewed 30 December 2009

We unfortunately had to cut our stay here short due to a Belgian rail strike that forced us to leave early. The room was average but the location was good and the service was outsanding. Nice lounge with fireplace to come in from the cold. When we learned of the rail strike, the front desk clerk went out of her way to help us make alternate arrangements, which we really appreciated. Would stay again if we go back to Brugge.

  • Stayed: November 2009, travelled as a couple
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Thank TravelNutt69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 January 2010

Thank you again for staying with us. Our staff was more than pleased to help you with your alternate travel arrangements during your stay in Brugge. We hope to welcome you back to our hotel in the not too distant future!

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Reviewed 23 December 2009

Staff were friendly and helpful, food was really good. Rooms were very comfortable and well presented. The old Bank of Brugges building, put to good use. It snowed (quite a bit!) whilst we were there, which was the first time (pre Christmas), in 9 years. We drove and the hotel stored our car in their garage, but to be honest, next time we would take the train. Brugges is a compact city and you do not require a car, everything is in walking distance. Anyway after a good lunch you'll need a walk

  • Stayed: December 2009, travelled as a couple
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Thank LanciaD50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 January 2010

Thank you so much for your comments. We are delighted you chose to stay with us. You are right about the car here in the city. In fact, we have an excellent cycling package if you are interested in seeing Bruges from a whole different angle next time you decide to visit ! Until then.

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Reviewed 5 December 2009

The Hotel Heritage is one of the best hotels my wife and I have ever stayed in. The staff were incredibly friendly and accomodating, and their attention to detail was amazing. The hotel itself and cozy and inviting, the room was comfortable and had an iron/ironing board and pants press (which is rare in European hotels), and the bathroom was roomy and very functional.
We had a 4 course dinner in the hotel restaurant (it was part of our package), and the food was delicious and presented beautifully. Also, my wife was in an arm-sling due to an injury, and the wait staff took it upon themselves to ensure that the chef cut her portions into smaller pieces before bringing each dish out.
The hotel bar is very friendly with a warm, inviting room with a fireplace and overstuffed couch.
The hotel location is also hard to beat, as it's a 5 minute walk from the city center.
All in all, an absolutely fantastic hotel, my wife and I would unreservedly recommend it to anyone travelling to Bruges.

  • Stayed: November 2009, travelled as a couple
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Thank PaddyO007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 5 January 2010

We are so happy you and your wife enjoyed your stay with us. We strive to provide the best service possible for all our guests, and we hope to welcome you back to our hotel, as well as some of your friends in the future!

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Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
Price Range: £155 - £823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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