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“Lovely family owned Hotel and green conscious we appreciate.”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Los Gatos
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Lovely family owned Hotel and green conscious we appreciate.”
Reviewed 26 January 2010

Every detail to make your stayperfect is not over looked. Beautiful pristine rooms, free internet in the room also with iron, pant press and board. Fantastic location in a quite neighborhood steps from the magnificent square. We have never had a breakfast more delicious, it was included in our package, we would have gladly paid for it if it wasn't. We will return this New Years Eve for our third time. The Zand Square at midnight with a bottle of our favorite french champagne is one of our favorite place to be. Sing alongs, lots of fireworks at midnight and safe fun loving huge crowd to bring in the new year with was wonderful. Parking is 20 euros a day is typical for Brugge. Brugge is one of the most visited cities in the world and to stay at the Heritage is an extra special experience.

  • Stayed December 2009, travelled as a couple
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Helpful?
Thank Susan2dboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
We are so pleased you keep returning to the Heritage and leave delighted each time!! Our breakfast is designed so that our guests start the day on the right foot, and we are glad you enjoy it every time. We look forward to welcoming you to celebrate 2011 at our hotel!
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Rating summary
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Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
europe
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2010

nice location, small hotel, but small very small rooms, one of the superior(!) double rooms was in my opinion actually just a single room with a soft uncomfortable small bed and poor view, fortunately the next day we were upgraded to a better superior room, rooms are not worth of this rates, in de bathroom no sanitary bags, no hair conditioner in a 4 star hotel,

do not book the romantic package form the website of the hotel, too expensive, does not worth for what you get

on the other hand quite friendly staff, in the room big screen tv and nice music installation, nice breakfast in a nice room

  • Stayed January 2010, travelled as a couple
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Helpful?
1 Thank travellercouple043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 11 February 2010
Thank you very much for your comments. We feel sorry the original room, although in a very quiet position, did not meet your expectations at first.
Hair conditioner is not provided as the water at the hotel has undergone a special treatment to soften the waterexperience. Had we known about the missing sanitary bags, we would immediately have resolved this issue.
Thank you for your objectiveness and hope to welcome you again.
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uk
1 review
Reviewed 16 January 2010

On arrival received warm welcome and the town of Bruges explained to us in detail.Room magnificent and service excellent.The care the staff give is perhaps the best we have had in foreign hotels.Breakfast is a treat and the ambience of the hotel in total was first class.
Would we recommend it - most definitely !

  • Stayed January 2010, travelled as a couple
    • Value
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Helpful?
Thank tonycherylUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
Thank you for your review. We aspire to the highests guest service standards, and are glad your Bruges stay was memorable, and that the Hotel Heritage was part of that experience. We hope to welcome you again soon!
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UK
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 January 2010

We stayed at the Heritage hotel 11th-14th January for my 40th birthday treat. The hotel is wonderful and only minutes from the main square in a quiet street. The room (28) was gorgeous and the bed was very comfortable. The sheets were turned down everynight and 2 decanters of wine were brought to our room on the first night and as it was my birthday....a complimentary drink in the bar! Breakfast was very nice, would love to have tried everything on the buffet but just didn't have the room, especially after the champagne! There is free in room internet access, mini bar, flat screen TV, bath robes, slippers and a small basket of fruit on arrival. The only disapointment was lack of in room coffee facilities and only coffee was available on room service, no breakfast. All in all a lovely warm place to stay, especially after all the shopping in the snow!

  • Stayed January 2010, travelled as a couple
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Helpful?
Thank Chesterfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
We want to thank you for choosing to spend your birthday with us, and we are so happy that you enjoyed your room and our service. We hope you will return for many celebrations to come!
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Memphis
Level Contributor
572 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 11 January 2010

Hotel staff was wonderful, even booking dinner reservations for us before we ever left the USA. Each night there was a note from management under our door and each morning a weather report was left the same way.
The hotel restaurant offered a superb dinner that was beautifully served. Breakfasts were always fresh, plentiful and accompanied with Champagne.

  • Stayed January 2010, travelled as a couple
    • Value
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Helpful?
Thank MissMem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
We work hard to ensure that our guests are pleased from check-in to check-out. Our award winning service and press accolades attest to this, but it is special guests who give us their feedback that truly help us improve the Hotel Heritage experience each day.
We look forward to welcoming you again to Bruges soon!
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2010

I loved everything about our trip to Bruges, including our stay in this charming hotel. The room was great, the staff was nice and the location just couldn't have been better - right in the city center and yet on a quiet little street. Loved it!

  • Stayed September 2009, travelled as a couple
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Helpful?
Thank Iris_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
Thank you for your kind words ! We hope you will return to Bruges again soon, and that you will recommend us to any of your friends coming to visit our charming city.
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Cardiff, United Kingdom
Level Contributor
101 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 7 January 2010

Stayed at this wonderful small luxury hotel for four nights over New Year. Can't fault the efficiency and friendliness of all the staff. Before arriving we were e-mailed with details of menus etc., at the hotel over the holiday period. The location is around the corner from the main square but in a quiet side road.
The New Years Eve meal was excellent - all six courses were beautifully presented and we could not fault anything at all.
If you want a little bit of spoiling in a lovely city then this is the hotel to choose. It's not cheap but you certainly get what you pay for!
Why can't more hotels be run as well as this one?
Would certainly reccommend to anyone.

  • Stayed December 2009, travelled with friends
    • Value
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Helpful?
Thank cardiffvalleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Service Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 5 February 2010
We were so happy to read that you enjoyed your New Year's celebration at our hotel, and would like to thank you for choosing to welcome 2010 at our new restaurant, Le Mystique! Our chef strives to create culinary magic in his kitchen, made from local ingredients. We hope you will be back to Bruges to visit it us soon!
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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