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“Our Hotel of choice in Brugge”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Isle of Wight, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Our Hotel of choice in Brugge”
5 of 5 bubbles Reviewed 30 July 2010

Only an overnight stop but as always it has been a pleasure. Isabelle and all the staff are so helpfull. Will be be back again in December for the wonderful Christmas Market.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank chris2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 10 August 2010
Chris, thank you so much for the kind words. We are delighted you have become a repeat guest at the hotel and a fan of Bruges! We will be anticipating your December arrival for the Christmas Markets. Then again, Bruges is beautiful all year long :)
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1,636 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Yorkshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2010

Stayed here to celebrate our silver wedding anniversary and found the hotel to be exactly as the reviews say. Friendly, efficient and pleasant staff, beautiful furnishings and excellent breakfast. We will certainly return.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JayBee50_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 10 August 2010
We are honored that you chose to stay at our hotel for your special anniversary celebration. We are thrilled that you enjoyed your time with us and look forward to welcoming you again to magical Bruges!
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Inverurie
2 reviews
5 of 5 bubbles Reviewed 13 July 2010

This hotel was exactly what we had hoped for on our first visit to Bruges. A hotel full of character with an excellent central location.Excellent friendly staff at all levels all keen to help. Ther breakfasts were possibly the best we have encountered in many years of holidaying or indeed on business trips. Bruges is an expensive city but this hotel provided value for money. If we return to Bruges it will be our first choice.

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
Thank johninverurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 10 August 2010
Thank you so much for your comments. Our breakfast is indeed one of the highlights of the guest experience, along with our location and personalized service. We hope you will return soon!
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2010

Five star service in an affordable four star hotel. Admittedly the view out of our particular room was lousy, but the room, amenities, and service more than made up for it. We weren't there for the view anyway - the best view of Bruges is be out and in it! Locaton was perfect, buffet breakfast was generous, internet available throughout the hotel. Sorry we forgot to use the spa and fitness room - they were lovely. I would have to agree with the previous comment regarding the front entrance and the security of the hotel, but the rooms were solidly secure and I never really worried anywhere in Bruges. If I was a travel planner, this would be one of my first choices to book. In fact I would go back to Bruges specifically to stay there. Many thanks to the staff for the multiple ways they made our stay perfect, including their help with our departure to the next city.

  • Stayed July 2010, travelled with friends
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Helpful?
Thank GoGirl45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 13 July 2010
Our amenities and service, along with our famous buffet breakfast are some of the things that we are known for at the Heritage. We cannot agree more that the best way to see Bruges is to be out and in it, and we are most pleased that our central location only adds to the experience! Thank you for your comments, we hope to see you soon!
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Zaragoza, Spain
Level Contributor
97 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 8 July 2010

Relying on reviews on tripadvisor, we chose the Hotel Heritage for a special weekend to celebrate my husband's birthday. The hotel did not disappoint. The staff at reception were friendly and helpful, giving us bus information, reserving a canal boat trip and recommending restaurants in the area. The room had a luxurious feel with very comfortable beds, lots of pillows, a large screen TV, a table and two chairs. The bathroom was clean and provided upscale amenities, big fluffy towels and shelves for our toiletries. The location of the hotel is ideal, close to the busy market square but on a fairly quiet side street, except for the construction opposite, which really didn't bother us at all. We left reluctantly, feeling pampered and vowing to return.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank pelbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 13 July 2010
Your words are very much appreciated. At the Heritage, we believe that sharing the highlights of our charming city with our guests is the best way for them to experience it. We are so happy your husband enjoyed his special day and we hope you will come back and make more memories with us!
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Dallas, Texas
1 review
5 of 5 bubbles Reviewed 7 July 2010

We had a terrific stay at the Heritage in Brussels. The room was very comfortable and spacious as well as beautifully decorated. The best part of the hotel though is the Staff. Lin and An, as well as the Night Men, were so very helpful in promptly answering all our questions and handling any of our requests. They not only worked with smiles on their faces, but were eager to answer our many questions and make phone calls for us to help us out in any way possible. This was very much appreciated!

When we return to Brugge, we will definitely stay at the Heritage.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank larryoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 13 July 2010
Thank you for your comments. You came a long way from Texas to visit us and we appreciate that you chose to stay at the Heritage! We are delighted that our staff answered your questions efficiently, and look forward to your return!
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Manchester, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 2 July 2010

With the exception of the road works around the hotel( which, of course ,were completely beyond the control of the hotel) I could not fault the Heritage. From first stepping into the hotel where we were greeted by Mme Creytens we were made to feel very comfortable and welcome. All of the staff were charming and helpful. The room was pleasant, if a little compact. The restaurant food was excellent and the service first class. I would recommend the Heritage to anyone.

  • Stayed June 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank redpeter_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review, 13 July 2010
We are so pleased that you enjoyed your stay with us! Our owners actively participate in the hotel to ensure a streamlined and satisfying guest experience. We hope you will return in the not too distant future.
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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