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“An Average Stay for a Premium Price”

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Pand Hotel Small Luxury Hotel
Ranked #10 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 11 December 2011

Very helpful staff but those important small touches were missing for a hotel that prides itself on being one of the small luxury hotels of the world. My wife and I stayed in the large deluxe room. A comfortable room with the exception of the bed. I would advise the hotel to check the quality of beds used by Marriott Hotels and change the bed in this room. It was of an inferior quality. The bath had 4 jacuzzi features but only one of them worked. The fixed shower in the bath had slow trickling water, so showering was slow. The breakfast was very good and please note if you stay here you have to park your car some distance from the hotel if you pay for parking. Overall we enjoyed our stay but for the money we paid the room was of a poor standard in terms of the bed and bath facilities. Would I return, no is the answer as this is not luxury and is overpriced. I do hope the hotel management take note as with a small amount of investment in the room we used it would make a big difference and attract customers willing to pay a price the is being charged. On a final note we discovered that our two night stay was on special offer which including a number of things to see and do in Bruges but we were not offered this as we booked 4 months in advance.

Room Tip: Do not book a deluxe room or the large deluxe room they are not worth the price you pay
  • Stayed: December 2011, travelled as a couple
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68  Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynevanhaecke, General Manager at Pand Hotel Small Luxury Hotel, responded to this reviewResponded 15 December 2011

We are very happy that you enjoyed our good breakfast and got much help from our friendly staff.

However you had some negative remarks, that I would like to comment here, since they are totally "incorrect" and they cause us damage and it makes us sad.

1.You complain about the slow thrickling of the shower.
There are clearly 2 positions for your convenience: slow and hard (massage).
You can adjust this yourself. If you don't understand (although it is obvious) and you don't ask, so how could we probably help you?

2.The jacuzzi is working 100 %.
We checked everything to make sure , since there can always be a problem with technology.
There are 4 features: on and off and the 2 other features (slow and strong) are automatically combined in the on/off features, again to make it simple .You must have realised that the jacuzzi functioned perfectly.
So, why complain about a jacuzzi that works 100 %?

3.The hotel has 4 garages next to the hotel and several more at 150 metres away from the hotel.
You must understand that a 18th C mansion in the heart of the historic city does not have a car park in front of the door. I think 150 metres is not a long distance and you can drive the car in front of the hotel and we help you with the loading.

4.Everybody gets a reduction card, whether it is an early or a late booking.
It affords you a reduction of about 10 % in some museums.
It comes together with your city map that gives you all information on Bruges.
We take a lot of time at the check in to explain everything.
You got the best rate ever, it was "an early bird" tariff.

Overall consideration:
If you had some questions,inconveniences or whatever... why didn't you ask our staff? You have been so oft at the reception desk and we gave you so much explanation.

This is a real pity for you ...and for us.

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Reviews (1,271)
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734 - 740 of 1,271 reviews

Reviewed 9 December 2011

Just visited Brugge for one night and picked this hotel for its good location and competitive rates. Was very impressed upon arrival - the staff were extremely friendly, the room delightfully decorated and comfortable and the location perfect - right off the central square. Breakfast in the morning was delicious and very varied (including champagne if you wanted it!). Would definitely stay again when returning to Brugges.

Room Tip: As a single traveller booking for one night I think I was given the smallest room in the hotel (judg...
  • Stayed: December 2011, travelled on business
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1  Thank honeymooner58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

From the moment you step inside the cosiness of this hotel envelops you. Beautiful yet functional rooms with four poster beds, competent, multi-lingual friendly staff, a superb breakfast cooked on the Aga, a wonderfully decorated salon with welcoming fire. Within a few minutes walk to the centre of Brugge, the hotel is literally two minutes from the stunning canal view. It is quiet and comfortable and wonderful for a romantic get-away.

Room Tip: Ask for one of the small suites. A little more expensive but worth every penny.
  • Stayed: December 2011, travelled as a couple
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4  Thank Cmd2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

This is an expensive hotel but the service and rooms are first class. The staff (especially the young ones!) are exceptional - polite, professional and helpful. The breakfasts are the best I’ve ever had. Fresh juice, nice coffee, a glass of “special juice” (champagne!), lovely omelettes, fresh bread, local ham and cheese.
The room we had was very large and luxurious. It was warm, comfortable and relaxing. The TV had UK channels eg. BBC1 and Channel4. It also had lots of American programmes with Flemish subtitles.
The hotel isn’t that easy to find without a map, so I am glad we took a taxi from the train station. Once we had our bearings we walked to the train station for our return journey (took about 20 mins with the crowds).
I’d highly recommend this place. Small touches like chocolates and the next day’s weather forecast left on our pillows, and a bottle of fizzy water on arrival make it even nicer. It felt homely and I looked forward to getting back there in the evenings.
It is expensive – but you feel like a superstar!

  • Stayed: December 2011, travelled as a couple
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1  Thank Laura1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

We have been to Bruges several times, and have passed The Pand, looking in and thinking we might treat ourselves one day... so we booked there for our honeymoon! The hotel is gorgeous, with every attention to detail. The suite we stayed in was lovely, beautifully decorated, and the staff could not be more helpful - booking restaurants for us, and even arranging for a horse and carriage to pick us up from the hotel door! The hotel is centrally and ideally based for all the sights of Bruges. Breakfast includes champagne, which was a real romantic treat. I would definitely recommend The Pand.

  • Stayed: December 2011, travelled as a couple
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2  Thank Happy_Guildford_Pair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2011

My friend and I stayed at The Pand for 5 nights and found it to be excellent. The staff were very helpful (with setting up Ipad internet) and the location of the hotel was very central to all the major sights in Brugge, only a couple of minutes to the Bell Tower Square and Town Hall, and 5-10 minutes for the rest. The hotel was very quiet and it was hard to know how many people were staying. We had breakfast there one morning (champagne) but as we were so central chose to eat out the other days. There is free wifi (your own computer or use theirs). There is a lovely bar and lounge area and we had a complimentary drink (and cheese) on our first night. We stayed in a Ralph Lauren Junior Suite located off the small courtyard and found it to be spacious. There is a safe in the rooms, the rooms made up with no fuss, turndown service (with more chocolate). Our room was tastefully furnished. We enjoyed our stay and would return to the Pand and recommend it to friends.

  • Stayed: November 2011, travelled with friends
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1  Thank ms62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

On the advice of other trip advisers we stayed at the Pandhotel.

We met our son, who is studying at the College of Europe, which is literally around the corner.
It is hard to be unimpressed with this hotel. The breakfast room, bar, lobby and library are luxurious. The staff; very professional, polite, helpful and extremely friendly.

Not to mention our room, an absolute gem!!! I think we never stayed in such a luxurious room before; beautiful fabrics, a romantic four-poster bed and a jacuzzi bath with luxury beauty products, which was very relaxing after a day of shopping, sightseeing and walking through the cobble-stoned streets.

The hotel is very centrally located, just a short walk from the central market square and many other attractions, sidewalk cafes and charming shops. It was our first trip to Bruges and simply PERFECT! Next month, we are visiting our son again and for us there’s only one place to stay…

  • Stayed: November 2011, travelled on business
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2  Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pand Hotel Small Luxury Hotel

Address: Pandreitje 16 | Flanders, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#6 Luxury Hotel in Bruges
#6 Romantic Hotel in Bruges
#16 Business Hotel in Bruges
#19 Family Hotel in Bruges
Price Range: £132 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pand Hotel Small Luxury Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Pand Hotel Small Luxury Hotel, is a Leading Boutique Hotel, awarded by the Tatler Guide as 1 of the 101 best in the world. It is situated in an 18th C. carriage house and is beautifully decorated with antiques, objets d'art and stunning fabrics of Ralph Lauren. The 26 rooms offer all the comfort and have luxurious bathrooms. Full breakfast with waiter-service and Champagne is served in the breakfast room, where eggs are freshly prepared on granny's stove. ... more   less 
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Also Known As:
Pand Hotel Small Luxury
Pandhotel

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