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“Boutique comfortable hotel”

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Pand Hotel Small Luxury Hotel
Ranked #10 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 18 September 2013

We stayed two nights last Sunday and Monday and had booked a "Large Deluxe Room". We had a warm and friendly welcome but the first room we were shown to was not very pleasant at all. It was entered from a door in the restaurant and immediately up some steep stairs to a room that looked tired and garishly decorated. The "en-suite" bathroom was back down the narrow steep staircase ! We didn't see it as I said the arrangement was unacceptable. In fairness, the young man who had checked us in and shown us to the room did not try to persuade us differently and went to check if he had an alternative. He upgraded us to a Junior Suite with no extra charge and that was very comfortable and very tastefully decorated. Although the published room rate was an eye-watering 440 Euros it was being offered on their web-site at 207 Euros which is what we had paid anyway. Breakfast was 17 Euros per person extra.
The unacceptable room was no. 001 and really should not be offered for sale and certainly not described as Deluxe.
Otherwise this was a charming hotel. The room was large and comfortable with a comfortable old leather sofa, a small balcony and very quiet as it overlooked their rear patio. The bed was also large and comfortable. The bathroom was large, modern and clean with a separate shower, bath and twin basins. There was a separate toilet. Air conditioning that worked but also windows that opened for fresh air.
Breakfast was good but a little "twee". A pleasant light room with painted white "distressed" furniture and chintzy curtains. A very small buffet with just a little fruit and cereal but bread, croissants, cheese and ham were presented to you by a charming, friendly and helpful waitress. One could have as much as one wanted but it would somehow have been easier if one could have chosen the type of cheese, ham and bread for oneself. Freshly cooked eggs were offered together with bacon etc. I asked if they had marmalade and although I was told regrettably not the young lady did find some and brought it to the table and remembered the second day. So full marks for that. The lounge and small bar were comfortable and nicely decorated in an "English Country House" style. There is no restaurant for lunch or dinner but dozens within a short walking distance and we ate very well in Bruges at two different places.They had a lock-up garage available which I had booked in advance.
There are a number of small "Boutique Hotels" in Bruges. Would I stay here again ? Possibly but I'd be wary of the room and the price charged. I might be tempted to try somewhere else but we did have a pleasant stay and all the staff were very helpful and pleasant. The hotel is under new ownership since May this year and perhaps they haven't really figured out what they are trying to be yet.

Room Tip: Refuse Room 001
  • Stayed: September 2013, travelled as a couple
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1  Thank Anthony-Phillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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498 - 504 of 1,271 reviews

Reviewed 17 September 2013

What a great find... the location is an easy 5 minute walk from the Grote Markt, and the hotel itself is friendly, cozy and quiet. It's a perfect balance of luxury and warmth, and it's very reasonably priced for how nice the rooms are. The desk staff was friendly and helpful.

The only slight negative is that the WiFi was sometimes unreliable. Otherwise, it's a perfect place to stay in beautiful Bruges!

  • Stayed: September 2013, travelled as a couple
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Thank DoomedXIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

The Pand Hotel is very conveniently located near the centre of the city within easy walking distance to all of the major attractions. The hotel is located in a quiet location and is quite a delightful hotel. The reception staff are very helpful and friendly and offered many great suggestions for places to eat as the hotel does not have a restaurant. Our room was located on the second floor which is accessed by an elevator. The room we were offered is very small, and the bathroom is one of the smallest that we have ever seen in any hotel. Not the best for the larger guests! Breakfast was fantastic and cooked before your eyes.

All in all a delightful hotel with small rooms.

  • Stayed: September 2013, travelled as a couple
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Thank RonM894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

We stayed in the Pand Hotel for our wedding anniversary and our first trip to Bruges. The location of the hotel could not be better, the staff are utterly helpful and charming and the design of the hotel is cosy, a little bit quirky and totally inviting. We had to queue for a few minutes to check in, but this wasn't a huge issue for us as we were waiting only 5 minutes or so. Once we got to the top of the queue, the gentleman at the front desk who checked us in could not have been more helpful and polite (despite a rude American trying to cut in on our conversation REPEATEDLY). We had booked a Ralh Lauren suite and our room was really pretty, with an amazing bathroom and really nice toiletries (Hermes). As it was our anniversary, the hotel offered us a glass of champagne, which was a really sweet touch. The staff were really helpful when it came to restaurant recommendations and the turn down service complete with a little chocolate and a weather forecast for the following day is an adorable touch. We fell in love with the city and with the hotel and we will certainly be back for the Christmas markets. If you are planning a trip to Bruges, you will find it hard to do better than this hotel.

  • Stayed: September 2013, travelled as a couple
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Thank Dawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

From the moment we checked in we fell in love with the Pand Hotel. The service couldn't have been better. We felt totally cared for whether it was finding a vegetarian restaurant, hiring bikes, how we wanted our coffee made and the spoiling my daugher got for her birthday...amazing. The room was so welcoming and comfortable, great free wi fi, location is central to everything, and being an interior stylist, the decor was beyond pleasing. We will rave to our friends and be back to stay.

  • Stayed: September 2013, travelled with friends
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Thank Suzie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

Pand hotel has a lovely location on a quiet street.
When arriving you are greeted by a smiling friendly staff waiting to please.
The accommodations are beautifully appointed with very nice amenities.
The property has a well-balanced combination of antiques and comfortable furniture appointments.
The in-house breakfast is of exceptional quality and beautifully served In a lovely breakfast conservatory.
Location, charm, grace and comfort make this the perfect place to stay In Bruges.
We look forward to our return.

Room Tip: The hotel staff makes very nice restaurant recommendations that are very reliable and delicious.
  • Stayed: September 2013, travelled as a couple
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Thank 92robertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

I booked the Pand Hotel as it was so highly rated on Tripadvisor. It was our first trip to Bruges and the Pand is ideally located for all the major attractions. The staff were really friendly, helpful and accommodating and nothing seemed too much trouble for them. We booked a junior suite and it was a good sized room. Other guests had booked a standard room and had complained about the size so it seems worth booking the suite if you can. But the really outstanding thing about the Pand is the breakfast which is served by a charming man and his equally charming wife who cook omelettes etc. to order on the Aga. I would highly recommend the Pand to anyone visting Bruges.

  • Stayed: August 2013, travelled as a couple
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Thank monicadrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pand Hotel Small Luxury Hotel

Address: Pandreitje 16 | Flanders, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#6 Romantic Hotel in Bruges
#6 Luxury Hotel in Bruges
#16 Business Hotel in Bruges
#19 Family Hotel in Bruges
Price Range: £131 - £302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pand Hotel Small Luxury Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Pand Hotel Small Luxury Hotel, is a Leading Boutique Hotel, awarded by the Tatler Guide as 1 of the 101 best in the world. It is situated in an 18th C. carriage house and is beautifully decorated with antiques, objets d'art and stunning fabrics of Ralph Lauren. The 26 rooms offer all the comfort and have luxurious bathrooms. Full breakfast with waiter-service and Champagne is served in the breakfast room, where eggs are freshly prepared on granny's stove. ... more   less 
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Also Known As:
Pand Hotel Small Luxury
Pandhotel

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