We stayed two nights last Sunday and Monday and had booked a "Large Deluxe Room". We had a warm and friendly welcome but the first room we were shown to was not very pleasant at all. It was entered from a door in the restaurant and immediately up some steep stairs to a room that looked tired and garishly decorated. The "en-suite" bathroom was back down the narrow steep staircase ! We didn't see it as I said the arrangement was unacceptable. In fairness, the young man who had checked us in and shown us to the room did not try to persuade us differently and went to check if he had an alternative. He upgraded us to a Junior Suite with no extra charge and that was very comfortable and very tastefully decorated. Although the published room rate was an eye-watering 440 Euros it was being offered on their web-site at 207 Euros which is what we had paid anyway. Breakfast was 17 Euros per person extra.
The unacceptable room was no. 001 and really should not be offered for sale and certainly not described as Deluxe.
Otherwise this was a charming hotel. The room was large and comfortable with a comfortable old leather sofa, a small balcony and very quiet as it overlooked their rear patio. The bed was also large and comfortable. The bathroom was large, modern and clean with a separate shower, bath and twin basins. There was a separate toilet. Air conditioning that worked but also windows that opened for fresh air.
Breakfast was good but a little "twee". A pleasant light room with painted white "distressed" furniture and chintzy curtains. A very small buffet with just a little fruit and cereal but bread, croissants, cheese and ham were presented to you by a charming, friendly and helpful waitress. One could have as much as one wanted but it would somehow have been easier if one could have chosen the type of cheese, ham and bread for oneself. Freshly cooked eggs were offered together with bacon etc. I asked if they had marmalade and although I was told regrettably not the young lady did find some and brought it to the table and remembered the second day. So full marks for that. The lounge and small bar were comfortable and nicely decorated in an "English Country House" style. There is no restaurant for lunch or dinner but dozens within a short walking distance and we ate very well in Bruges at two different places.They had a lock-up garage available which I had booked in advance.
There are a number of small "Boutique Hotels" in Bruges. Would I stay here again ? Possibly but I'd be wary of the room and the price charged. I might be tempted to try somewhere else but we did have a pleasant stay and all the staff were very helpful and pleasant. The hotel is under new ownership since May this year and perhaps they haven't really figured out what they are trying to be yet.
- Official Description (provided by the hotel):
- The Pand Hotel Small Luxury Hotel, is a Leading Boutique Hotel, awarded by the Tatler Guide as 1 of the 101 best in the world. It is situated in an 18th C. carriage house and is beautifully decorated with antiques, objets d'art and stunning fabrics of Ralph Lauren. The 26 rooms offer all the comfort and have luxurious bathrooms. Full breakfast with waiter-service and Champagne is served in the breakfast room, where eggs are freshly prepared on granny's stove. ... more less
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- Also Known As:
- Pand Hotel Small Luxury