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“An excellent weekend stay” 5 of 5 bubbles
Review of Pand Hotel Small Luxury Hotel

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Pand Hotel Small Luxury Hotel
Ranked #8 of 97 Hotels in Bruges
Certificate of Excellence
A TripAdvisor Member
“An excellent weekend stay”
5 of 5 bubbles Reviewed 5 June 2006

Perfect attention to detail from sorting out our car (left it at the front door on Friday afternoon and had it returned to the front door on Sunday afternoon) to booking us into an excellent local restaurant for our evening meal. The room was excellent as is the situation of the hotel. The staff are very efficient and friendly - nothing is to much trouble. The breakfast was excellent as was the hot chocolate that we had delivered to our room one night. I ordered champagne, chocolates and a fruit bowl for our arrival. It was excellent and the champagne was on fresh ice - how did they know what time we were to arrive?
The attention to detail was complete with a mini-bar that was always re-stocked and a weather report and chocolate on your turned down bed every evening.

  • Stayed June 2006
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
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Somerset
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed 15 May 2006

The diffitculty in writing this review is two fold. Firstly on arrival at Bruges railway station my wallet was stolen by a pickpocket so my mood was somewhat subdued on arrival and secondly it's difficult to decide what constitutes a luxury hotel.

People will have different perceptions of luxury. I compare any 'luxury' hotel with the best I have stayed in. Four Seasons comes to mind.

When comparing this hotel with my own 'luxury' mindset I'm afraid it isn't. There are many excellent things about the hotel, the location is second to none, very central and a stones throw from the prettiest photo opportunity in Bruges. The staff are very friendly and try their hardest to make your stay comfortable. Breakfast is wonderful and impossible to find fault with and the decor and ambiance of the lounge is peaceful, relaxing and stylish.

For me though, luxury means down to the finest details and I'm afraid Pandhotel fell short in many areas that shouldn't have happened. Our room was a large superior but was still very small. The bathroom was so small that anyone with a moderate sized behind would have difficulty sitting on the toilet as it was so cramped. The decor was 'shabby chic' in my view and pleasant but our telephone didn't work and the TV channels were not correctly tuned in. The room also smelled of damp which we were told reduced if we kept the toilet light on which triggered the extraction fan. Not an ideal solution.

On one night a member of our party was served a bottled beer which was nine months out of date. This shouldn't have happened.

There were also times when staff levels seemed extremely low with the receptionist taking phone calls, escorting guests to bedrooms and making coffee for others guests leaving the entrance to the hotel open to all and sundry.

So for me this hotel is not luxury. It is a nice hotel but no more than that. It's location may well be a deciding factor in it's room rate but be aware that the rate is not a reflection of the standards you will find throughout the hotel.

  • Stayed May 2006
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
61 Thank fangfarrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pand Hotel Small Luxury Hotel

Property: Pand Hotel Small Luxury Hotel
Address: Pandreitje 16 | Flanders, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#5 Luxury Hotel in Bruges
#6 Romantic Hotel in Bruges
#16 Business Hotel in Bruges
#19 Family Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pand Hotel Small Luxury Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Pand Hotel Small Luxury Hotel, is a Leading Boutique Hotel, awarded by the Tatler Guide as 1 of the 101 best in the world. It is situated in an 18th C. carriage house and is beautifully decorated with antiques, objets d'art and stunning fabrics of Ralph Lauren. The 26 rooms offer all the comfort and have luxurious bathrooms. Full breakfast with waiter-service and Champagne is served in the breakfast room, where eggs are freshly prepared on granny's stove. ... more   less 
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Also Known As:
Pand Hotel Small Luxury
Pandhotel

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