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“Nice hotel, but with a few issues” 4 of 5 bubbles
Review of NH Brugge

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NH Brugge
Ranked #37 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Wiesbaden, Germany
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel, but with a few issues”
4 of 5 bubbles Reviewed 21 January 2011

My husband and I first came to Brugge and stayed at this hotel in October. We stayed on the second floor (the blue floor) and had a lovely room - spacious, clean, comfortable beds (very important to me!). Had a minor snafu when heading to our first assigned room, as we discovered it had not yet been made up from the previous guest. The front desk told us to stay put and brought us a key to a new room immediately. Also had the maid service try to enter our room after we had put the 'do not disturb' sign on door one morning, but figured that was another fluke. Had breakfast there one morning and it was quite good (although Bittersweet in town is much better for the price!).

Enchanted with the city, we brought my parents here for Christmas when they came out from CA. This time, their room was on the 2nd floor, and ours was on the 3rd (red) floor. The 3rd floor is apparently not fully renovated as the 2nd - the bathrooms are shoddy, with dirty, cracking tile and really outdated fixtures. The beds and mattresses were not nearly as good either. When I visited my parents room on the 2nd, I noticed the tile in their bathroom was mildewed, but all else looked as nice as our first stay. One night, we all enjoyed drinks in the bar before heading out to dinner. Drinks were delicious and ambiance was quite nice with the roaring fire and cozy space. On this 2nd trip, the maid staff again entered our room after requesting they do not (thankfully, this time we were not in the room) and were unbelievably loud in the halls in the morning (as in, yelling to each other from down the corridor).

Overall, we really like this hotel (mainly the renovated floor) and it's location, but think they need to find new maid staff that can clean better, be quieter and honor guests wishes about their rooms.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shoegirlinDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
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English first
London, United Kingdom
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 6 January 2011

OK, let's get the bad out of the way: when we checked in, the clerk was clearly new and sent us completely the wrong way to find our room. Not terminal, but annoying when you're heaving luggage around.

The other thing was that our room hadn't been cleaned properly, but it only became apparent on very close inspection, something I don't normally do. It may also be that because it was New Year's Eve they didn't have quite enough staff to go round.

The final issue was that whenever the people in the next room opened their door, it sounded like ours was being opened, which was extremely disconcerting, but otherwise harmless. The hotel room wasn't particularly noisy or anything, it was just when opening next door.

So, having got those minor issues out of the way, let's talk about the good things: firstly, the room was enormous, really quite comfortable for an extended stay.

The bathroom was good and I have to compliment them on their excellent toiletries.

The bed was very comfortable, which is a big issue for someone who suffers from back pain.

The coffee machine made excellent coffee, but my partner was somewhat less impressed with the tea making facilities.

The bar was very pleasant and a great place to relax after a day's exploring Bruges.

We didn't eat in the Ter Boeverie restaurant, but we did have the New Year's eve dinner in one of the function rooms. The food was absolutely excellent and the wines were also wonderful. The Ter Boeverie menu looked a bit pricey, especially considering how many restaurants are in Bruges, but the food is certainly good.

The location is excellent, but to be honest, Bruges isn't that big that location is really an issue.

Overall, I can certainly recommend this hotel to anyone who wants to visit Bruges. And really, everyone should visit Bruges!

  • Stayed January 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GuttBouquet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 January 2011

We stayed at NH Brugge over the New Year holiday and had a fantastic time.

The hotel is ideally located for the train station and T' Zand Square and only a 10 minute walk from the main Market Square. All of the staff are very friendly and helpful, the service is second to none. The rooms are large, quiet and have very comfy beds! The hotel bar and restaurant may be a little pricey but there is a wide range of bars and restaurants just across the square from the hotel.

The only criticism I do have (which is a tiny criticism) is that the swimming pool changing facility is almost non-existent. It is a very small, unisex room and the door is open to the 1st floor corridor. I got changed in the loo cubicle!

Regardless of the changing room issue, we were very well looked after and would definitely go there again

Thanks NH Brugge

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RuthieMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, England.
Level Contributor
79 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 3 January 2011

I've stayed at this hotel twice before when it was the Sofitel, Brugge and I'm glad to say that the high standards that we set are being met by NH. The rooms are quite grand and large and although the bar is a little expensive it is really very nice and cosy. I would recommend this hotel mainly for it's location right on T'Zand Square and easy parking is available under this square. I would definitely stay here again.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SCOTT2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 January 2011

Stayed here with my husband and 2 teenage sons for a three night break in Bruges.
We had two interconnecting rooms which were a very good size with extremely comfortable twin queen size beds. The rooms were quiet with very good coffee machines which helped ease us into the day . Showers in en-suite were adequate but the temperature of water did fluctuate. The boys appreciated the pool which was large for a city hotel and not stuck in a gloomy basement. The bar was also very pleasant place to return to at the end of an evening with efficient, friendly bar staff and a good age mix.
Hotel is in a good location, about a 7 minute walk from the Market Square and I would most definitely recommend it. Our third visit to Bruges and will definitely rebook this hotel if we come again, which I am sure we will.

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank odell16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 27 December 2010

We stayed for two nights for the Xmas Markets, and after never visiting Bruges before went on the various reviews we had read.
Great locations, about 10-15 mins walk into the Maket area, along lovely streets. Staff very helpful and friendly. Beds very very comfy. Breakfast had lots of choice.
Only downside was the hotel was on the darkside, but well worth the price.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Holly057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 18 December 2010

My flight was cancelled to Europe (not going now as impossible to get out due to continuing cancellations) due to the bad weather Northern Europe is experiencing. Bruge was a place I really wanted to go, but now i can't. I Tried to explain this to the Hotel but they did not care. Not only did they not care they would not offer a refund. The only thing i could get them to do, and even that was a mission in itself was to give me a voucher to the hotel that expires in May. What am i going to do with a voucher (in my name) for this hotel in Brugge. I won't be back in Europe for another three years. An unsympathetic, unfriendly hotel. Be warned!

  • Stayed December 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank leoncollister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Brugge

Property: NH Brugge
Address: Boeveriestraat 2, Bruges 8000, Belgium (Formerly Sofitel)
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Bruges
#21 Luxury Hotel in Bruges
#37 Family Hotel in Bruges
#41 Romantic Hotel in Bruges
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Brugge 4*
Number of rooms: 149
Official Description (provided by the hotel):
Tucked in the historic center of Bruges, NH Brugge uniquely boasts all the modern conveniences of a contemporary facility within the antiquated charm of a 17th century monastery. ... more   less 
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Also Known As:
Nh Hotels Bruges
Nh Brugge Bruges

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