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“Good Location” 4 of 5 bubbles
Review of Novotel Brugge Centrum

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Novotel Brugge Centrum
Ranked #30 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Luton, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good Location”
4 of 5 bubbles Reviewed 28 April 2012

Good size rooms, comfortable beds and good sized comfortable sofa to relax.
Overall a very favourable experience, reception staff, restaurant staff and cleaning staff all spoke several languages fluently and easily changing from one to another. Also on the whole very keen to help.
Location is good and as it is off the main road in a large courtyard type arrangement with the sister Ibis hotel it is fairly quiet and particularly so with the windows closed. Easily walkable into the main town centre within 15 minutes even at a leisurely stroll. Excellent restaurants within easy reach. Exploring this historic city on foot is easily achieved or you can take a city tour bus from the Market Square as well as the more expensive horse and carriages.
Downsides - although advertised as a free wifi area the speed is hopelessly slow so if you need to do any real work then you need to purchase the higher speed but you need to hard wire the connection so no good for iPads etc. Also you cannot simply accept the terms on your laptop you have to purchase at reception and obtain a code. Not the end of the world but irritating. Also irritating was the provision of 2 paper cups to make tea or coffee in though real glasses were available for cold drinks! The provision of just two sachets of milk was also annoying.
If they can make these slight improvements then they would achieve five stars next time round.
Breakfast was a pleasure, helpful busy staff, food replenished as required and an excellent self service choice. Tables cleaned away the moment they became free. The only downside was how slow the one toaster was and queues formed whilst having to put through the bread twice to toast properly as even on full it failed to brown on first go.
We (two brothers and wives) would have no hesitation in choosing the Novotel Centrum again, indeed we are already planning our next trip. From St Pancras to hotel in less than 3.5 hours so very convenient. 2 hours on Eurostar and an hour on local train from Brussels to Bruges.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lenaspell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Phoenix, AZ
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Our room was very comfortable and quiet. The hotel was close to the sights of Bruges and other conveniences such as gift shope, grocery, chocolate shop, bakery etc. The buffet breakfast was of standard quality and variety. I would stay here again when in Bruge.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank azb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, Washington
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Easily accessible, clean, friendly...an all around great hotel experience in a great city. if you are driving to Brugge you should definitely think about staying here due to the fact that one of the only parking garages in the city itself is located next to the hotel. Breakfast was good, the hotel was clean and centrally located. Do yourself a favor and book this inexpensive, quality hotel.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leeomalleyring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fleet, United Kingdom
Level Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Another hotel in Bruges i've stayed at a number of times. Located across the courtyard from the Ibis this hotel also has the same bonus of secure underground parking and easy access to and from the main roads into (and out of) Bruges whilst being located in a quiet location a short walk from the city centre.
Rooms are slightly more upmarket than the Ibis ones but how much time are you going to spend in them when you've got Bruges to explore ?!
The bar here is ok (I prefer the Ibis one) but at quiet times you will find you need to go to reception to get someone to come and serve you at the bar as the restaurant area tends to be a bit deserted in the daytime.
the staff have always been helpful and friendly and whilst slightly more expesensive than Ibis across the courtyard this hotel is still a very reasonable price.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1979Will
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley
1 review
5 of 5 bubbles Reviewed 22 April 2012

The hotel is very well located and with parking linked to the hotel it's perfect. Quiet and very clean, with free wifi a bonus. Staff all very good. Breakfast a bit pricey, but kids eat free so with 2 that helps. Second time here with the family for the Tour of Flanders, and we will be back again

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

excellent location in close proximity to all attractions in Brugge. Parking nearby and not expensive paid not more than 10 euros for 28 hrs. Great value for money. Family friendly. Definitely recommended.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anthonyaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 22 April 2012

You can't find worse service, worse accommodations, and worse attitudes than at the Novotel Bruges.

Isn't it a shame?

A place as magical as Bruges, and yet employed for them are a bunch of arrogant, unpleasant staff who possess no redeeming qualities of hospitality.

If you want classic, rude, jaw-dropping, horrible customer service, that will leave you dumbfounded, stay here.
If you want to be ripped off with bland breakfast for a ridiculous price, stay here.
If you have guests to embarrass with disgraceful service, stay here.
If you want uncomfortable accommodations in claustrophobic rooms, stay here.
If you want to be greeted with an angry face and a scary demeanor that will send you running away to your claustrophobic room, stay here.

Go enjoy the magic of Bruges in a hotel that provides that kind of service-- not here!

  • Stayed April 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Malakeh79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Brugge Centrum

Property: Novotel Brugge Centrum
Address: Katelijnestraat 65B, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Business Centre with Internet Access Restaurant Room Service Swimming Pool
Hotel Style:
#4 Green Hotel in Bruges
#11 Business Hotel in Bruges
#23 Family Hotel in Bruges
#35 Romantic Hotel in Bruges
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Brugge Centrum 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Novotel Brugge Centrum is a 3 star hotel in the historic centre of Bruges, a unique European city known as the Venice of the North. It features 126 comfortable and functional rooms, a bar and restaurant, plus 8 rooms for meetings and conferences and1 large multifunctional room. The hotel is equally suited to business trips and holidays in Bruges with your partner or family, boasting a garden, terrace and outdoor heated pool in summer. Public pay parking available under the hotel. ... more   less 
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Also Known As:
Novotel Brugge Centrum Hotel Bruges
Novotel Hotel Bruges
Novotel Hotel Brugge Centrum
Novotel Bruges
Bruges Novotel

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